Four Seasons Hotel Guangzhou

The luxury standard at Four Seasons Guangzhou is impeccable. From the moment you step into the hotel, everything feels polished, refined and beautifully considered. The rooms are exceptional — spacious, elegant and the kind of attention to detail you expect from a true luxury property. What makes a great luxury hotel, isn’t simply how beautiful the room looks. It’s the consistency & quality of the materials & the service. Four Seasons Guangzhou delivers very strongly on this front. The one let-down for me was breakfast. The selection felt somewhat limited and was quite heavily Western-driven. There’s absolutely nothing wrong with Western options, but being in China, I was hoping to see a stronger selection of local Chinese delicacies and regional flavours. I would have loved to experience more of Guangzhou through the breakfast offering itself. Overall, good service & a beautiful property with an impeccable luxury standard and rooms that genuinely impressed me. The breakfast could certainly be elevated, but the hotel itself is very much worthy of the Four Seasons name.

The Hotel is impeccable - rooms are well designed, very clean, excellent housekeeping. In room dining is very good. Appreciated the possibility to receive the breakfast which was included in my booking in the room till 11.30 . The location is great - walk to the opera house, cross the bridge to the Kanton tower… overall fully recommended

Amazing stay at Four Seasons Hotel Guangzhou! Great location, beautiful views, excellent service, and very friendly staff. Highly recommended!

This was my first negative review on a luxury hotel in China, and unfortunately it turned into the most disappointing hotel experiences I’ve ever had. I stayed at the Four Seasons Hotel Guangzhou with our two young children (age 6 and 8) on July 8 ~ 9. Our check-in was smooth. My son was excited about the hotel, and the front desk staff were warm and welcoming. One of the ladies at the front desk was especially kind and took the time to chat with both of my children, which made us feel very welcome. We arrived in the afternoon, dropped off our luggage, and left the room around 4:00 p.m. We returned around 8:00 p.m. My kids were still happy. However, everything changed when we returned to our room. My son wanted to use the bathroom, and to our shock, someone had used our toilet and had not even flushed it (poop inside). The bathroom smelled terrible. We are absolutely certain that none of us had used the bathroom before leaving the room at 4:00 p.m. I immediately reported the issue. A housekeeping supervisor came to inspect the room and reviewed the security cameras. He told us that three different staff members had entered our room while we were away. One said they delivered a mouse pad, another said they emptied the trash, and another claimed to have made the bed. The problem is that our bed had clearly not been made. My daughter had hidden the TV remote under the pillow before we left, and when we returned it was still exactly where she had left it. The bed remained messy, which made the explanation difficult to believe. Instead of addressing our concerns satisfactorily, the hotel moved us from our spacious premium room with a spectacular view of the Guangzhou Tower to a much smaller room—about half the size—with a very limited view. Rather than feeling compensated, we felt like we were being downgraded and mistreated. The incident also left my children feeling frightened. They no longer wanted to sleep in the hotel because they kept worrying that someone might enter our room again while we were asleep. As parents, it was heartbreaking to see them feel so unsafe in what should have been a relaxing family vacation. I understand that hotel staff may occasionally need to enter a guest room for legitimate reasons. However, there is simply no excuse for a staff member to use a guest’s private bathroom and leave it unflushed. That is unacceptable, especially at a five-star luxury hotel. This experience fell far below the standards I expected from Four Seasons. I sincerely hope the management team investigates what happened, improves staff professionalism, and implements procedures to ensure no future guest has to experience something like this again.

My son and I stayed here during the April Canton Fair. We love the Four Seasons brand as the staff are so well versed in customer service and the team at Four Seasons GZ did not disappoint. The hotel was at capacity due to the fair but the staff were exceptional. The team in housekeeping, the restaurant for breakfast, front desk and particularly the door staff were brilliant. Navigating the city we needed help and the door staff were very helpful. I have not given the hotel 5 stars as we preferred breakfast outside of the hotel, the food was a 4/5, the bar is unsophisticated (not up to HK, BKK or Tokyo four seasons bars) and stunk of cigarettes and cigars with a number of "ladies" selling their trades. The rooms are a tad on the tired side too. Would we stay here again, yes, would it be my first choice no.