Four Seasons Hotel Guangzhou

We’ve stayed at a few Four Seasons, they are a cut above. This hotel is well placed in Guangzhou. You check in on floor 70! And we had a room on the 86th floor which had amazing views. The room was excellent, clean, well maintained and very comfy bed. The staff were very good. We had a problem with our meal the first night in the Italian restaurant, which they tried to fix but didn’t. Wasn’t happy. But they took it off the bill which I was happy with. But they didn’t stop there. The next day for breakfast the chef came out to apologise (wow) and then proceeded to age me some personalised dim sum there and then which amazed me. Great personal touch. Eva kept in touch by WhatsApp throughout which was really useful for quick questions. Would highly recommend.

I like this hotel very much .it s one of the best hotels in Guangzhou cause has the city view of Guangzhou near Canton tower.you feel yourself like you fly on the sky cause of the amazing view .i recommend this hotel for people looking for the luxurious and nice views and delicious international restaurant,clean,friendly staff.even very comfortable. also there is a machine for exchange money from bank of china.you don’t need to go out side to exchange money.i would like to thanks all staff especially jenny in the reception

We booked a room at the Four Seasons Guangzhou for one night through an American Express’s Platinum card promotion, and our only regret is that we couldn’t stay longer. A beautiful modern hotel with exceptionally helpful and friendly staff, from the assistant concierge who greeted us curbside when we arrived to the dining room at Mondo, the hotel’s excellent Italian restaurant, where manager Petrel Liang met us at the elevator and personally escorted us to a table. We had dinner and a buffet breakfast in this venue, enjoying both meals. The items we tried were fresh and hot, and the service was attentive. I especially recommend the shrimp dumplings at breakfast - the wrapper is thin and the bao is absolutely stuffed to bursting with succulent shrimp. What a treat! We are fully booked on this trip to Guangzhou, but would not hesitate to return!

Nice hotel, extreme luxury. Rooms start at floor 72, mine was on 95. Rooms are not the issue here - I just was put off by the staff. Rates at check in were not correct with original emails, and was charged a MUCH higher rate plus no breakfast for this incorrect rate. I assumed since it was the Four Seasons it wouldn’t be an issue to fix, my name was on the Embassy of Canada list after all. I just went downstairs to the Peets around the corner while the rest of my party ate breakfast in the restaurant. Well turns out I assumed wrong and they didn’t correct anything. I let them know in their survey they sent when I got back and they eventually apologized after I was home. They offered complimentary access to the top floor executive lounge on my next visit (hmmmmm, not sure the next time I will be in Guangzhou? Thanks but no-thanks) NEVER again a Four Seasons. I feel bad for my employer as I expense this and it’s twice as much as my colleagues that were on the same trip and I had to add breakfast to my expense report.

The hotel ambiance is strikingly beautiful especially the river view! Icy, Kit, and Jenny at the reception were exceptionally courteous and helpful. Carmen Guang, the duty manager, truly went above and beyond to ensure we were well taken care of—her service was both exceptional and deeply personal. The rooms (we had four) are beautifully appointed, spacious, and extremely comfortable. This is truly a five-star hotel offering outstanding service at every level.