Four Seasons Hotel Guangzhou

This was my very first time staying at Four Seasons Guangzhou, booked through Amex FHR. The early check-in at 12:30 was smooth and pleasant at the beginning, which gave me high expectations. However, the whole experience turned extremely disappointing right after I entered the room. When I walked to the bathroom to take a shower, I stepped into a large puddle of liquid all over the bathroom floor. I could only hope it was just water, not other unclean substances. I called the front desk for assistance, but waited more than 40 minutes with no one coming. I had to make a second call, then waited another 20 minutes before a staff member finally came up to check. They confirmed it was not a water leak, but the bathroom floor had simply not been properly cleaned by housekeeping from the previous guest. Given the wet and unclean floor, I requested fresh, clean towels, as I even doubted whether the original towels had been replaced. I waited another 30 minutes for new towels, which still never arrived. I ended up unable to take a shower and had to leave the hotel to go out. Before leaving, I went to the lobby and asked to speak with the Housekeeping Manager to resolve the cleaning issue, but the manager was unavailable. I told the lobby staff about my request for towel replacement and room cleaning. When I returned hours later, the towels were seemingly changed, yet I no longer dared to use them due to the terrible hygiene experience. I have never encountered such poor housekeeping and slow service at a star hotel before. It took well over hours just to get basic cleaning and fresh towels, with no timely response or proper follow-up. The front desk check-in staff were professional and friendly, and the early check-in process went smoothly. However, the housekeeping service was extremely disappointing. I called to request cleaning up leftover liquid on the bathroom floor left by the previous guest, but it took well over an hour for staff to respond and attend to the issue. The overall hygiene standard is concerning and unacceptable, leaving a very unpleasant and disgusted impression.

Spectacular views, incredibly attentive staff, quality food and gorgeous rooms with perfect beds. One could impossibly wish for more. An unforgettable experience…

We’ve stayed at a few Four Seasons, they are a cut above. This hotel is well placed in Guangzhou. You check in on floor 70! And we had a room on the 86th floor which had amazing views. The room was excellent, clean, well maintained and very comfy bed. The staff were very good. We had a problem with our meal the first night in the Italian restaurant, which they tried to fix but didn’t. Wasn’t happy. But they took it off the bill which I was happy with. But they didn’t stop there. The next day for breakfast the chef came out to apologise (wow) and then proceeded to age me some personalised dim sum there and then which amazed me. Great personal touch. Eva kept in touch by WhatsApp throughout which was really useful for quick questions. Would highly recommend.

I like this hotel very much .it s one of the best hotels in Guangzhou cause has the city view of Guangzhou near Canton tower.you feel yourself like you fly on the sky cause of the amazing view .i recommend this hotel for people looking for the luxurious and nice views and delicious international restaurant,clean,friendly staff.even very comfortable. also there is a machine for exchange money from bank of china.you don’t need to go out side to exchange money.i would like to thanks all staff especially jenny in the reception

We booked a room at the Four Seasons Guangzhou for one night through an American Express’s Platinum card promotion, and our only regret is that we couldn’t stay longer. A beautiful modern hotel with exceptionally helpful and friendly staff, from the assistant concierge who greeted us curbside when we arrived to the dining room at Mondo, the hotel’s excellent Italian restaurant, where manager Petrel Liang met us at the elevator and personally escorted us to a table. We had dinner and a buffet breakfast in this venue, enjoying both meals. The items we tried were fresh and hot, and the service was attentive. I especially recommend the shrimp dumplings at breakfast - the wrapper is thin and the bao is absolutely stuffed to bursting with succulent shrimp. What a treat! We are fully booked on this trip to Guangzhou, but would not hesitate to return!