The Ritz-Carlton, Guangzhou

Service was great. Kids club was the best part Roxxi was very professional and create amazing activities for our daughter.

We stayed for 7 nights on this trip. We were here on vacation. We were placed on the 30th floor, not much of a view except offices but we did not ask for upgrade or pay for any upgrade. This is our 2nd stay and 2nd visit to GZ. There are many great hotels in this area and competition can be brutal. Excellent customer service by everyone including housekeeping. My first time experiencing the ‘tooth paste’ story of Ritz Carlton. Highly impressive. We were given a bottle of wine by the manager of rooms and the housekeeper PING left us little notes each day. Highly recommended hotel and you feel that there is no such thing as a ‘No’ at the Ritz. We did not have breakfast at the hotel. The only meal we had was at the Chinese restaurant. It was good but still below our expectations compared to others like Lingnan and Chef Fei. Overall, kudos to everyone at Ritz. We planning our return trip.

The Ritz-Carlton Guangzhou continues to be my only choice whenever I visit Guangzhou, and each stay reaffirms why this property stands out so distinctly. From the moment I arrive, there is a consistent sense of care and excellence throughout the hotel. The rooms are always impeccably clean—spotless, well maintained, and thoughtfully prepared. This level of attention creates a sense of comfort and trust, allowing me to feel completely at ease during every stay. The concierge team, led by Madix, deserves special recognition. Madix and his team are consistently attentive, professional, and proactive, always ready to assist with genuine warmth. Their ability to anticipate needs and offer seamless support reflects true hospitality at its finest. I would also like to commend Lucky from the Marriott Bonvoy in-app messaging team. Lucky’s prompt, clear, and thoughtful communication consistently enhances the overall experience even before face-to-face interactions take place. It is reassuring to know that assistance is always just a message away, handled with efficiency and care. Dining at Lai Heen was another highlight of my stay. Vanessa’s attentiveness and deep knowledge of the menu elevated the entire dining experience. Her recommendations were consistently excellent, delivered with confidence and a genuine desire to ensure guests enjoy the very best the restaurant has to offer. The Club Lounge remains a place I truly enjoy, thanks to Noah. His professionalism, calm presence, and attentiveness create an atmosphere that is both refined and welcoming, making each visit a pleasure. Evenings at Churchill Bar were equally memorable. Vicky and Shauna consistently provided warm, engaging, and polished service. Their attention to detail and sincere hospitality transform a casual drink into a meaningful and enjoyable experience. What truly sets The Ritz-Carlton Guangzhou apart is not just the elegance of the property, but the people behind it—the pride, consistency, and sincerity they bring to their roles every day. These thoughtful interactions are what keep me returning, time and time again. To the General Manager and leadership team: thank you for cultivating a culture where excellence feels natural, service feels sincere, and guests feel genuinely cared for. This hotel sets a benchmark for true luxury hospitality, and I look forward to returning again very soon.

Absolutely Fabulous Deluxe one bedroom suite with the River & Canton Tower view facing. (Located right in the centre of the CBD District so convenient for both seeing the sights as well as nearby shopping & entertainment centres). The size of the suite was exceedingly generous. In the best tradition of the Ritz Carlton’s the world over; the theme & style is very English Regency with of course the adaptation & bending of modernity; even the Astors would feel at home. The treatment granted was simply splendid where we were addressed by name by all front line staff members. From the front desk, concierge & dining establishments. We were truly warmly welcomed. The bed was perfectly cushioned with a Matress topper; so comfortable that one would plunge into deep uninterrupted sleep for 7 hours. Not a regular pattern for me. An experience not taken for granted. The views from the suite was spectacular & panoramic especially at night. Was entertained at the Churchill Bar with champagne with lingering aromas of exclusive Cuban cigars ; with a singer in the background to elevate the already high mood. The buffet breakfast was extensive but I only nibbled a little; as there were extensive Gastro lunches & dinners planed. I had a massage in the spa where I again fell into a deep sleep. Not even knowing that hot stones were applied to my back. Again a luxury for me as I don’t sleep seamlessly. We stayed a total of 4 nights; the ambiance & experience will be most memorable. I will return. Special thanks to Matthias VOGT, the General Manager. Blues Li Director of the Front Office & Freya Zhao of Guest Relations. Truely the service was attentive & so much attention to detail. Thanks Alan Leong Singapore TripAdvisor Level 6 Bonvoy Elite Titanium

Thanks a lot to Nora ! She is so nice and amazing person ! She made our stay so much better than we even expected ! And Ritz in guanzhou is also very beautiful and highly recommended ! ❤️❤️❤️