The Ritz-Carlton, Guangzhou

Overall, I had a very satisfying stay at The Ritz-Carlton Guangzhou, booked through Amex Fine Hotels & Resorts. The front desk team was well trained and polite from check-in to check-out. The gym and swimming pool were great. There was even a table tennis table by the pool, so my friend and I had a fun match, something we hadn't done in a long time. There seemed to be an event nearby that evening, so the hotel was quite busy. The bar was already full by 9pm, so we moved to the lobby tea lounge instead. The staff there noticed our small group was quietly celebrating a birthday, and they kindly brought out a small cake for us. It was a lovely, thoughtful touch. We also had dinner at the Italian restaurant. The atmosphere and food were both excellent, though one dish came out about 20 minutes later than the rest. Breakfast the next morning was very generous, but unfortunately I had to catch a flight and couldn't enjoy it at a relaxed pace. Small hiccups aside, this was a warm and well-run hotel with genuinely thoughtful staff. I'd happily stay again.

One of the best stuff member 伍林 sherry at the restaurant. She has an outside customer service. I been many of the 5 start hotels. She has the one to make me to return to Ritz Carlton again at this location.

The food is delicious and the service was excellent. The staff do try to understand my need and recommend good food for me. I highly recommend Limoni if you wanna try Italian food in Guangzhou.

I had a really lovely stay at The Ritz-Carlton, Guangzhou. The room was comfortable, very well maintained, and had a nice view which made the stay more relaxing. All the ladies and gentlemen I met were friendly, helpful and proactive. One time I looked a bit lost in the lobby, and a staff member came to help me with directions before I even asked. I also noticed the team helping each other naturally, which gave a very warm feeling. Special thanks to the housekeeping team for keeping the room clean and tidy. I appreciated the thoughtful small gestures, like arranging my charging cable and placing extra water by the bedside. Overall, the service felt personal and special. For me, it was even better than Rosewood and Mandarin Oriental. I will definitely come back again.

The Location of this amazing Hotel is perfect, you are in the business district with the metro a small walk away and the amazing Guangzhou New Television Tower fast around the corner. The Atmosphere is like you can expect from a Hotel like Ritz-Carlton. The rooms are exceptionally nice, comfortable and quiet, the bed is like a dream. But the most interesting was the toilet, because they have this intelligent toilet (a must try hehehe). The Cleanliness is like the to the best standards for a hotel of this name. And the attendance of the rooms it to the highest quality with a very nice personal details to make your stay the most unique experience. We tried the Buffett dinner the first night and it was perfect, it is a bit expensive but it is worth every single cent that you pay for it with a great selection of foods from all around the world. Also we were treated by the hotel for a small selection of cakes on the room before we went to bed. The Breakfast was sadly another experience because there was not enough breakfast tables and we end up in a tinny tiny table in the hall before the restaurant, but the quality of the breakfast was really good. On the evening you can enjoy a wonderful cocktail on the Lobby bar with his amazing and friendly personal. The only thing I would recommend the hotel to improve is the level of English of his personal. Sometimes we have struggled a bit to communicate, in the reception or other part of the hotel. But other than that the hotel is a unique experience that I can highly recommend.