The Ritz-Carlton, Guangzhou

Stay was excellent as usual. This is my 3rd time staying here when I am in Guangzhou. From pre-arrival all the way to post arrival, everything was excellent. Concierge was already there to greet me as soon I stepped out of the car. Madix ensure that my check in was smooth and he always ready to help whenever needed. He is a very responsible person and proactive. As for the lounge, Noah always ensure that my needs are well taken care of. He is also very helpful and proactive. In Lai Heen restaurant and Churchill bar, we have both Vanessa and Vicky who are both very knowledge about the menu, attentive and provide best customer experience. I really hope each and every individual will be rewarded and appreciated by the hotel management. My only recommended hotel in Guangzhou.

Dear Mr. Vogt, I have visited your beautiful property with my mother and it is our first time to Guangzhou. Your team of Ladies & Gentlemen have went above and beyond for our stay. Hester set the tone for our stay at the pre-arrival stage, where she coordinated for my mother's birthday. She took down all my little requests with such patience. Upon arrival, we were warmly greeted by both Hester and Anne, who escorted us to our room. To our surprise, apart from the pictures I've sent, they've also prepared balloons, a lovely cake and even personalized note to my mother. These two ladies even went above and beyond to curate itinerary for my mother and I, after knowing it is our first time to Guangzhou. We were truly touched by their gestures and they are true assets! When we had a small hiccup with our room, Dennis, the Director of Front Office acted promptly and with such professionalism. We enjoyed our last night at your property because of his swiftness and kindness. Lastly, we had issues with ordering food delivery and a kind gentleman, Trap from the Guest Services team helped without any hesitation. He even offered personalized recommendations and delivered our food to our room. Your team of Ladies & Gentlemen have truly enliven the Ritz-Carlton experience and we will be sure to come back again! Thanks to them, my mother truly enjoyed her birthday stay!

Great service! I checked in yesterday and the check-in experience is great. The night service is excellent. I really love the egg roll snack for night service and a hotel staff gave me more kindly. And it was my mom’s birthday and they gave a cake and set up some balloons in the room. So lovely. Also the view is soooooo good. My room faces to Canton Tower which is really nice. Will visit back!

This is a wonderful hotel with a very friendly Staff and great service. I would like to mention Niiki (front desk ) and duty manager SAM. We is really a gem and Ritz is lucky to have him as a staff member. We checked in late evening and in the morning at 6 am I noticed that the shower was not working. I called duty manager Sam and he immediately rushed with his staff. As soon as it was known that it could not be fixed, we helped changed the room on the same floor within minutes. Later he called.me and offers to upgrade to a suite which was really wonderful. For our other request, he had only one answer "Yes sir". During the breakfast we ordered coffee and the next day the lady manager got the.coffee of our choice served without even our asking. Indian chef who was in evening duty was there to get some indian food for us. Really a wonderful experience.

I would like to express my sincere gratitude for the exceptional experience I had during my recent stay at this hotel. The staff were incredibly friendly and attentive, making us feel welcome from the moment I arrived. Particularly, Samuel Liu, manager on duty, was very attentive, thoughtful, and made sure that my stay could be as comfortable and relaxing as possible.