The Ritz-Carlton, Guangzhou

What a wonderful experience at the Ritz-Carlton, Guangzhou. From the moment we stepped foot in the lobby we were made to feel welcomed by Freeya and the team. As it was a special occasion (engagement) Freeya, Summer and the team offered us the Carlton-Suite to celebrate this occasion. They went above and beyond to decorate the room with balloons, flowers, a portrait of me and my fiancée and even provided my Fiancée’s favorite cake. We were blown away by the service, not to mention the fantastic pictures they took of us when I was proposing. The whole moment was captured beautifully and effortlessly which made the whole experience so very memorable. Summer, Freeya and the team ensured that each request was met and there efforts were well noted. Overall we were made to feel welcomed and appreciated throughout our stay due to the fantastic service and hospitality of the Ritz Carlton Staff members. We will forever cherish this moment and look forward to returning back to the Ritz Carlton Guangzhou to celebrate future milestones and events. Thank you again!

Hotel experience are perfect issues like slow service, unclean room or hidden fees can ruin stay . But when everything aligns, a great stay feel like true scape

Room is very nice. Overall facilities are good. People are so friendly and really care about guess. I forgot my car keys and realized it on the plane. Once touch the ground, Ritz-Carlton staff already sent me email with instruction to return my keys. Their respond was very fast and now I am waiting for those key to arrive. Special thanks to the team -Coco Feng, Sam Mu, Samuel Liu, Krystal Liang. This service make me feel so warm and trust in staying at Ritz-Carlton Guangzhou and strongly recommend this hotel to others. Area that should improve - breakfast, should have more choice of international food. Mini-fridge in the room was not so cold.

Great experience in Ritz Carlton Guangzhou. Generally I had a great time there. Special thanks to lounge supervisor Corrie who took good care of my friends and I

Stay was excellent as usual. This is my 3rd time staying here when I am in Guangzhou. From pre-arrival all the way to post arrival, everything was excellent. Concierge was already there to greet me as soon I stepped out of the car. Madix ensure that my check in was smooth and he always ready to help whenever needed. He is a very responsible person and proactive. As for the lounge, Noah always ensure that my needs are well taken care of. He is also very helpful and proactive. In Lai Heen restaurant and Churchill bar, we have both Vanessa and Vicky who are both very knowledge about the menu, attentive and provide best customer experience. I really hope each and every individual will be rewarded and appreciated by the hotel management. My only recommended hotel in Guangzhou.