Red Level at Gran Meliá Palacio de Isora

Another fabulous year at this hotel which we now call our home from home having returned every year for over 15 years. Not only do we love this hotel because of its luxurious facilities and rooms but also because of the loyal and amazing staff who want to make sure that everyone has a perfect holiday experience and the most relaxing time. The red level is just perfect for a romantic and relaxing time. There are 2 restaurants in this area which are both amazing. Both restaurants are outside with the most fabulous sea view. You have the choice of The Terrace which is a tasting menu with all traditional Tenerife ingredients. the other restaurant has a French themed menu which offers a different choice of flavors and food. Lorenzo manages this restaurant perfectly and professionally. This is one of our favorite restaurants and we just adore the food and its presentation. Both restaurants are defiantly worth a visit. The Director of The Red Level is called Dean and he is very visible around the red level area and introduces himself to new guests arriving as well as chatting over breakfast or at the complementary drinks from 5 until 6. His knowledge on the Island is so good and he was most helpful is providing information to my husband and I regarding places to go etc. He certainly has a fabulous team of staff and it is clear that they are all working together. I would like to mention a few members of staff who have made our time so special over the years and they are always happy to see us and remember our names which is so heartwarming. Jose is in charge of all of the butlers and has always looked after us. He looks after all of the guests so well and ensures that everyone has what they need to make that there time on holiday is perfect. He is a true professional and a real asset to the Melia brand. He makes us smile everyday and always has time to talk to you and organize anything that you need. We always look forward to seeing him every year and we are always so sad to leave. His heart is in his work and he always gives 100%. Mohammed is a butler in The Red Level and he has an infectious personality which is fun, lighthearted and kind. He always has time for a chat and can lighten your day with his smile. It was so nice to see Bertrese again this year. She is so lovely and organized and very good at her role. She always has a smile and makes everything as perfect as possible to ensure that guests have the best holiday experience. The other staff who stood out his year and work across the restaurants were Lorenzo, Carlos, Liam, Marilyn and Edu. They all do such an amazing job and work so hard in the restaurants to make sure that every meal experience is enjoyable for all of the guests. I would like to mention Airam who we met for the first time this year. He is young and so enthusiastic and always has a smile. We wish him all the best in his career with Melia. To finish I would like to say that all of the staff at this hotel are absolutely amazing. it is so visible how hard they all work and usually in such extreme temperatures yet they are always smartly dressed and always give 100%. They are all certainly a credit to the Melia brand and the company ethos of excellence. Enjoy! Lady Julie Forster-White

Location, facilities, layout and weather are brilliant but what makes it special is the service, staff, food quality, and small details. Red Level is quiet, peaceful, not crowded, and if you want a 5 star plus resort this is it. Our 2nd visit and we will go back!

I loved every minute of our stay. We will be back as soon as we can. The rooms had everything and the all inclusive was well worth the money

Just returned to a very hot UK and missing the air conditioning!! We had a junior suite which was very pleasant with everything we could wish for, even found treats left in our room on a couple of occasions. Shower was excellent, bath huge and the jacuzzi very relaxing. Reception said we should not have set it up ourselves as it was too much work when we should relax, next time they sent to the butler to do it for us. The food is glorious, the presentation exceptional, my favourite is Nami, my husband Duo, but the others were excellent too with just one exception. The buffet restaurant was disappointing this time because the hot plates were not hot and the hot food wasn't either. Perhaps we made poor choices, there is a lot to choose from. I have a new favourite cocktail! The service from the guys who mix the drinks and serve them to you at your table is exceptional, always with a smile, remembering what we had last time, just a great atmosphere. The entertainment was good but not as good as previously. We were not the only ones who preferred it when it was throughout the square rather than at just one end. I did miss the flamenco all around and the lovely tenor and soprano we had previously. I think it is probably still better than other places, just that we were spoiled last time. While we were there some areas were roped off for filming which meant that breakfast had to be taken upstairs and it was tough on the staff. It also meant that some evening the entertainment was inside rather than out. However, these are minor things and unlikely to happen again. In summary, I am about to book again to go back at the end of the month, yes, it was that good.

An absolutely beautiful hotel. I went with a friend and stayed in the Adults Only Red Level, unfortunately only for 3 days. We both wished we'd had longer!! Everything is catered for, from the glass of Cava on arrival, to the complimentary water & coffee, comfy sunbeds with towels and the beautiful grounds and pools. The rooms were lovely, having everything you needed for your stay right down to the shampoos & body lotions etc. We very much enjoyed the free hour of complimentary drink and food every night too and the staff couldn't be more friendly & helpful. We ate in the Thai Fusion and Italian restaurants and again, couldn't fault it. Food was good and service excellent. We both had a massage at the Spa and I would highly recommend. Well worth the money! Having worked in the industry I can honestly say it was one of the best I've had. The only downside was the evening, having booked Adults Only we found if we wanted an after dinner drink the only option was to sit in the main bar...along with lots of families with children. They were still running about at 10.30/11pm. Not the hotels fault but it would be nice to have an option of an Adults Only evening bar where you don't have to endure over tired children!! All in all I would highly recommend this hotel and look forward to returning very soon. A big thank you to all the staff for making it a memorable stay.