Red Level at Gran Meliá Palacio de Isora

Just returned to a very hot UK and missing the air conditioning!! We had a junior suite which was very pleasant with everything we could wish for, even found treats left in our room on a couple of occasions. Shower was excellent, bath huge and the jacuzzi very relaxing. Reception said we should not have set it up ourselves as it was too much work when we should relax, next time they sent to the butler to do it for us. The food is glorious, the presentation exceptional, my favourite is Nami, my husband Duo, but the others were excellent too with just one exception. The buffet restaurant was disappointing this time because the hot plates were not hot and the hot food wasn't either. Perhaps we made poor choices, there is a lot to choose from. I have a new favourite cocktail! The service from the guys who mix the drinks and serve them to you at your table is exceptional, always with a smile, remembering what we had last time, just a great atmosphere. The entertainment was good but not as good as previously. We were not the only ones who preferred it when it was throughout the square rather than at just one end. I did miss the flamenco all around and the lovely tenor and soprano we had previously. I think it is probably still better than other places, just that we were spoiled last time. While we were there some areas were roped off for filming which meant that breakfast had to be taken upstairs and it was tough on the staff. It also meant that some evening the entertainment was inside rather than out. However, these are minor things and unlikely to happen again. In summary, I am about to book again to go back at the end of the month, yes, it was that good.

An absolutely beautiful hotel. I went with a friend and stayed in the Adults Only Red Level, unfortunately only for 3 days. We both wished we'd had longer!! Everything is catered for, from the glass of Cava on arrival, to the complimentary water & coffee, comfy sunbeds with towels and the beautiful grounds and pools. The rooms were lovely, having everything you needed for your stay right down to the shampoos & body lotions etc. We very much enjoyed the free hour of complimentary drink and food every night too and the staff couldn't be more friendly & helpful. We ate in the Thai Fusion and Italian restaurants and again, couldn't fault it. Food was good and service excellent. We both had a massage at the Spa and I would highly recommend. Well worth the money! Having worked in the industry I can honestly say it was one of the best I've had. The only downside was the evening, having booked Adults Only we found if we wanted an after dinner drink the only option was to sit in the main bar...along with lots of families with children. They were still running about at 10.30/11pm. Not the hotels fault but it would be nice to have an option of an Adults Only evening bar where you don't have to endure over tired children!! All in all I would highly recommend this hotel and look forward to returning very soon. A big thank you to all the staff for making it a memorable stay.

Avoid this hotel like the plague. Its full of black biting flies from the manure on the next door banana plantation, and you'll get bitten to death. The hotel absolutely refuses to pay compensation unless you threaten to sue. The flies get literally everywhere including your bedroom. Avoid.Avoid.Avoid.

We revisited the RedLevel after staying here for our honeymoon in 2016. Another lovely stay overall, staff friendly, junior suite with ocean view/jacuzzi was perfection and we spent each evening here. Nami and Duo restaurants were excellent - agree with other users to book ahead to avoid disappointment with bookings. A few things have changed though, and unfortunately not for the better. 1. Things that used to be included as standard in the RedLevel are now part of the Circle membership (exclusive paid membership which the Melia is heavily pushing - this is the second holiday to the Melia in the last year where staff have come round trying to sell this to us). Some of things we were most excited about to experience again like the special items on the menu like the Chateaubriand and Seabass in the Bistro were not available to us and to circle members only. The restaurant didn’t let us pay the difference in price which seemed strange to upgrade the menu. They did offer 30% off the price but given you’ve already paid for the standard menu seems very odd and unfair so you would end up paying more than what is the price on the menu (standard included plus 70%). This is the same for other restaurants including the Terrasse. The Teppanyaki restaurant was now also not available to us as non-circle (and now circle members get priority on restaurant bookings over the RedLevel) and pool concierge was completely missing (they used to provide suncream, fruit several times, glasses cleaning, drinks etc). Self-service only now from a well stocked up area. It used to be a truly 5 star service and experience, but now seems to be a 4 star (still lovely, but not what it once was). 2. La Terrasse meal. This is Melia’s flagship restaurant and not one to be missed, the presentation was exceptional and very special, except the last course of the tasting menu never arrived which was a sad and disappointing end to the evening. We sat there for over 30 mins waiting for the last course excitedly after the waiter told us about all the food that would be coming and then had to ask what was happening to be told there was none (no forewarning) despite being the 2nd table of the evening seated. It was also a very long meal of nearly 3 hours. At the same time, all attention and service turned to some people we later learned were there to assess the restaurant for their Sol award. We did give feedback to the reception who apologised and said we should have been offered an alternative dessert (probably from one of the other menus being offered). 3. Room service: Garments to be ironed were not taken on two different occasions (despite this being a complimentary service), no turndown anymore etc. Seems that the ‘little’ touches were missing which made it special. One staff member we fed back to said that many guests had made the same observations and they had a lot of complaints - seems the hotel needs to decide what it is and isn’t. RedLevel used to be fantastic, it now feels second rate due to the introduction of the Circle. 4. Flies. As many have commented, the flies were a huge issue and biting. Whilst we appreciate it’s very difficult for the hotel to manage and there were citronella candles around, some staff were saying this was a new issue. Looking at the reviews here that’s definitely not the case and seems to be a seasonal issue due to fertiliser being spread on a huge banana plantation next door at this time of the year. We had several unbearable days where we had to move to the completely other end of the hotel and unfortunately, definitely wouldn’t return again.

This was our second stay at Red Level, Gran Meliá Palacio de Isora, and once again the experience was exceptional. The standard of service, attention to detail, and quality of the facilities were all of the highest calibre. Every member of staff we encountered was courteous, professional, and clearly dedicated to ensuring a memorable stay — they are a true asset to the hotel. While there were flies this year, likely due to fertiliser used on nearby banana plantations, this was a minor inconvenience easily resolved with a short walk into Alcala to purchase repellant. We have already booked our return visit for two weeks in September, which is a testament to the consistently high standard the hotel delivers. We look forward to our next stay!