The Ritz-Carlton, Haikou

这次入住海口希尔顿，体验感超棒! 房间干净宽敞，设施齐全，床品柔软舒适，睡了个好觉。礼宾服务员热情又专业，帮忙开车门拉行李，办理入住和退房都很迅速，下次来海口还住这儿!

Not for location but very nice and quiet luxury hotel surrounded by green coconut jungles and golf course. Nice and large room / professional and helpful staffs Gym / outdoor / swimming-pool is very nice Breaking is very decent. Just taking transport to the downtown. I recommended this hotel

一抵达酒店，门童便迅速迎上来，礼貌地拉开车门并帮忙提取行李。值班经理微笑着鞠躬欢迎，为入住过程增添了一丝温馨与尊贵感。办理入住手续时，前台工作人员不仅提供了免费升级房间的服务，还特意安排了延迟退房的选项，让人感受到无比的便利与关怀。此外，酒店还贴心地赠送了早餐和精美的水果拼盘，仿佛在每一个细节中都透露出周到与体贴。 拿到房卡后，值班经理亲自过来协助提行李箱，并详细介绍了早餐的用餐时间和地点——办理入住是在三楼，而早餐则安排在二楼。次日清晨，当我步入用餐区时，映入眼帘的是琳琅满目的美食，自助餐台上摆满了各种精致的菜品，满足了不同口味的需求。用餐接近尾声时，一位贴心的服务小姐姐微笑着走过来，轻声问我是否需要打包一杯咖啡或牛奶带走，让这次体验愈加完美。 客房内采用了典雅的美式装修风格，空间宽敞奢阔。推开阳台门，两把舒适的躺椅面对着开阔的高尔夫球场，满眼翠绿铺展在眼前，仿佛让空气中也充满了清新的氧气，呼吸间格外舒畅。作为额外的惊喜，值班经理还特意带我参观了酒店的总统套房，华丽的装潢与精致的细节让人叹为观止，尽显奢华与尊贵。无疑，这是一次令人难忘且充满美好回忆的旅行体验。

After reading the good reviews, we booked a 4 bedroom villa for 4 nights. We chose the villa as we travelled as a family of 6 and the living room comes in handy so that we can easily gather and meet. Compared with being isolated in different hotel rooms. The downside of staying in Villa is the accessibility to the main hall. You will need a buggy to fetch. At times we waited for some time for the buggy to arrive. The rooms are spacious and the beddings are okay, except for the pillow. The housekeeping department are less than satisfactory. We see used cotton buds left on the floor after their cleaning and had also need to remind them to empty dustbin (they missed it out the day before). Table is also not cleaned when the daily tea is delivered. We did not use the private pool and prefer the cleaner looking pool in the main building. The location of the hotel may not be ideal if need to travel to city often. Although taxis are easily available, need to take into account traffic condition. The staff are courteous and helpful. On the whole, for the price paid and the standard the brand name supposedly to deliver, the stay did not meet our expectation.

这次入住海口丽思卡尔顿酒店的体验很棒，工作人员热情，距离机场很近特别方便。房间面朝高尔夫景观，有机会再来，值得推荐！