Fairmont Hotel Vier Jahreszeiten

Lovely staff and hotel! Room are very spacious and the food is great! Very good service specially from Joline, I’ll be back for sure!

We are centurion members but booked through booking the first night because it is not possible to book accommodation on the same day on the amex website. We chose a room without breakfast because I only eat one egg for breakfast. Since we booked through centurion the next day, we asked if we could keep the same room. It was fine if we paid 200 euros. We said ok, then I asked "is breakfast included because otherwise I will take room service because I only eat ONE egg". The young man then replied yes I will add them without cost.The next day we were going to pay at the reception and the most unpleasant young girl with glasses and reddish/blonde hair was there. Then she added 98 euros for breakfast. I told her the whole story but she didn't believe me and asked me to give the name of the guy who promised this. How do I know what your employees' names are? She insisted that we had booked without breakfast. So now I had to pay 98 euros for an egg. a joke!! .as you see my previous reviews we only stay in 5 star hotels and this service was the worst I have experienced. want to point out that she was the only one who was horrible. If she hadn't behaved like that, you would have gotten five stars. Champagne costs 33 euros for 1 deciliter, there was no sparkling wine available to buy.

The rooms are exceptionally clear and very elegant. Yet the reception were very cold. I have never experienced such an attitude as if they don’t care about giving their guests any welcoming hospitality. Yet The other staff were professional. I wouldn’t book here again , Hamburg is a city that is full of great options, I was used to the Hayat in Hamburg, Unfortunately I found out it is permanently closed

Fairmont The Fairmont is the grand dame of Hamburg hotels, dating back to the 19th century. It is located on the waterside in a centre of town position, and is very smartly decorated. It has a few restaurants including a Japanese place, a grill and the three star Michelin Haerlin. I had a one night stay here in September 2025 in room 429. This was a good sized room with a courtyard view. The room has a large comfortable bed, desk, chairs and a fairly large bathroom with walk-in shower. I measured the WiFi at 88 Mbps download and 78 Mbps upload, so plenty fast enough for all normal activities including streaming video. The staff that I encountered were all helpful and friendly.

Unavailable manager Mr. Jan-Peer Lehfeld not interested in customers welbeing at the hotel. Absolutley disaponting way of managing. I hope the change him no time soon…