Fairmont Hotel Vier Jahreszeiten

The rooms are exceptionally clear and very elegant. Yet the reception were very cold. I have never experienced such an attitude as if they don’t care about giving their guests any welcoming hospitality. Yet The other staff were professional. I wouldn’t book here again , Hamburg is a city that is full of great options, I was used to the Hayat in Hamburg, Unfortunately I found out it is permanently closed

Fairmont The Fairmont is the grand dame of Hamburg hotels, dating back to the 19th century. It is located on the waterside in a centre of town position, and is very smartly decorated. It has a few restaurants including a Japanese place, a grill and the three star Michelin Haerlin. I had a one night stay here in September 2025 in room 429. This was a good sized room with a courtyard view. The room has a large comfortable bed, desk, chairs and a fairly large bathroom with walk-in shower. I measured the WiFi at 88 Mbps download and 78 Mbps upload, so plenty fast enough for all normal activities including streaming video. The staff that I encountered were all helpful and friendly.

Unavailable manager Mr. Jan-Peer Lehfeld not interested in customers welbeing at the hotel. Absolutley disaponting way of managing. I hope the change him no time soon…

Unfortunately, our experience with this hotel has been very disappointing even before arriving. We made a reservation well in advance to celebrate my wife’s 40th birthday. In fact, we included Hamburg in our itinerary exclusively to stay here, as it appeared to have an excellent restaurant and great facilities. Due to a last-minute change in our international flight from Chile, we were forced to reorganize our itinerary in Germany and requested, several weeks in advance and through every possible channel, to move the booking just three days earlier than the original date, keeping the same number of nights and the same conditions. We tried to arrange the change directly with the hotel, through the agency, and with the operator, who even confirmed that the change was possible with a supplement (which we agreed to pay). Even so, the hotel manager, Mr. Jan-Peer Lehfeldt, was completely inflexible and refused our request, showing no understanding of the context or the fact that this was a change due to force majeure. It is deeply disappointing to see that an establishment of this level, which presents itself as a unique experience, lacks the empathy and willingness to support its guests in exceptional circumstances—especially considering the amount paid and the fact that we always intended to remain faithful to the booking. Without a doubt, this experience prior to arrival leaves us with a very negative impression and makes us question the hotel’s true commitment to guest satisfaction. I would definitely recommend looking for alternative options to avoid this kind of unpleasant situation.

Great hotel, located directly at the lake and close to the City hall and shopping district (Neuer Wall, Alsterhaus). Superb breakfast and you can order a lot of dishes (egg benedict, Crêpe, Pancakes, Belgisn Waffles etc). I recommend to go before 9am, as it gets crowed afterwards and I saw people which had to wait for a table. The gym on the 4th floor is really good with Technogym machines and cold towels and water. Our room had a good size, walking dressing, and a bath with shower and tub. All staff was very polite, proactive and helpful. Perfect hotel for a Hamburg trip!