Fairmont Hotel Vier Jahreszeiten

Unavailable manager Mr. Jan-Peer Lehfeld not interested in customers welbeing at the hotel. Absolutley disaponting way of managing. I hope the change him no time soon…

Unfortunately, our experience with this hotel has been very disappointing even before arriving. We made a reservation well in advance to celebrate my wife’s 40th birthday. In fact, we included Hamburg in our itinerary exclusively to stay here, as it appeared to have an excellent restaurant and great facilities. Due to a last-minute change in our international flight from Chile, we were forced to reorganize our itinerary in Germany and requested, several weeks in advance and through every possible channel, to move the booking just three days earlier than the original date, keeping the same number of nights and the same conditions. We tried to arrange the change directly with the hotel, through the agency, and with the operator, who even confirmed that the change was possible with a supplement (which we agreed to pay). Even so, the hotel manager, Mr. Jan-Peer Lehfeldt, was completely inflexible and refused our request, showing no understanding of the context or the fact that this was a change due to force majeure. It is deeply disappointing to see that an establishment of this level, which presents itself as a unique experience, lacks the empathy and willingness to support its guests in exceptional circumstances—especially considering the amount paid and the fact that we always intended to remain faithful to the booking. Without a doubt, this experience prior to arrival leaves us with a very negative impression and makes us question the hotel’s true commitment to guest satisfaction. I would definitely recommend looking for alternative options to avoid this kind of unpleasant situation.

Great hotel, located directly at the lake and close to the City hall and shopping district (Neuer Wall, Alsterhaus). Superb breakfast and you can order a lot of dishes (egg benedict, Crêpe, Pancakes, Belgisn Waffles etc). I recommend to go before 9am, as it gets crowed afterwards and I saw people which had to wait for a table. The gym on the 4th floor is really good with Technogym machines and cold towels and water. Our room had a good size, walking dressing, and a bath with shower and tub. All staff was very polite, proactive and helpful. Perfect hotel for a Hamburg trip!

Frequently recognised among Europe’s top city hotels, it holds a reputation as one of Germany’s finest hospitality destinations. With its timeless charm, refined service, and iconic status, Fairmont Hotel Vier Jahreszeiten remains a hallmark of luxury and tradition in Hamburg. The service is exceptional consistently courteous, genuinely attentive, and delivered with sincere warmth. For absolute luxury, fascinating history, and excellent quality of service, stay at Fairmont Hotel Vier Jahreszeiten.

Stunning building by Alster.Friendly attentive reception staff.Beautiful lobby and room,overlooking lake.A truly great experience staying there.Very expensive but worth it.Had dinner in Grill,top service and food,also breakfast excellent.Receptionist Jolene very attentive an friendly,waitress at dinner same,to name a few,but all good. All in all a fabulous hotel.