Fairmont Hotel Vier Jahreszeiten

Vier Jahreszeiten hotel must be the best hotel in Hamburg This is as top class hotel located well in central with easy access to every where. What additionally made the stay special was the friendly nature of the entire team. We were greeted with a smile – warm, professional and authentic.

I would like to start with how much I paid and what I expected. I stayed 3 night and paid 1.400 Euros. Room: What I always expect if I stay in a Hotel is a clean room. These days even that seems to be difficult sometimes. But I have to say my room was clean and therefore I am giving two points and not only one. I booked a lower room category while I was traveling alone and I didn’t plan to spent much time in the Hotel room. So I didn’t expect that much of a room and that’s what I got. A small room with a view of the other side of the hotel building. As I said the room was clean, a bit dated which is fine it’s an older hotel but really nothing special. Boring would probably describe it at best. The amenities were reduced to the absolute minimum for a 5 start hotel. Most of it was half empty and obviously used because you share it with the guests before and after. So the Room by itself, the Gym, the Spa and the Breakfast all that was ok. Not really mind blowing for 1400 for 3 nights but that’s what you get at this Hotel for that money at best apparently. The one other thing that is really important to me especially while I get older (42) is the quality of sleep i get. And that was really bad. As I said I got a fairly basic room which is fine. But it was located next to two staff / Housekeeping rooms. The staff rooms were next to my room and opposite. So the hallway in front of my room was used as storage space for tables and the housekeeping stuff. And not just for an hour or two. All day and night i walked into the storage area of the hotel. I complained about it and that it was obviously noisy but it’s how they do it and how they use it… But they really killed it the last morning when they started slamming doors at 06:00 o’clock in the morning so loud that there was NO chance to go back to sleep. Honestly if other guests are noisy its annoying, but if the stuff doesn’t even try to be quiet its a disgrace. The funniest and at the same time most shocking thing was the check out. They had the incident and my complaint it in their system! So the lady who managed the check out referred to it and asked if I had some more time and if I would like coffee on the house as a sorry for what happened. What really blows my mind is that it was the guest relation manager who proceeded the check out. If this is your standard and how you handle guests I am left speechless. Seriously keep the coffee to yourself.

This hotel offers a comfortable and traditional ambiance in an excellent location. The lobby and rooms were impressive, but the initial greeting was disappointing. I was informed that no room was available until 3 pm, despite my Platinum All status. There was no empathy or attempt to check the availability, and I was not recognized for my status. The breakfast was pleasant, but the scrambled eggs took an unusually long time to cook, and we had to follow up a couple of times to get them. Overall, it’s a nice place to stay, but the service could be improved.

I am often a guest of the hotel, either for dinner at Grill, Nikke Nine, and had also few overnight staying when my parents come visit and I can say always had great experience and enjoy very much everytime. Unfortunately cannot say same for the afternoon tea experience of yesterday. My friends reserve months in advance and although out general experience was nice, few remarks here: once noticing that in the table there were a no German speaker, I was very surprised the ladies assigned to assist us were not able to speak English; they forgot to serve us the black tea selection so that our tea journey was not complete; before the end of our time slot they rushed us to leave ad they needed extra time to prepare the table; they pack our remains of the food in paper boxes which we had to carry ourselves upstairs. For such establishment I would expect differrently. Hopefully next time

Obviously a great hotel with an exceptional focus on servicing the guests. Very much attention on you the guest and the hotel is beautiful and cosy. The fitness area is above par offering cold towels, bottled water and even headsets in case you forgot your own. Machines are top shelf. Why only the three stars then? I would say everything was just as expected at this level and price.