Sir Nikolai Hotel

die zimmer waren geräumig und komfortabel das personal war freundlich die lage des hotels war sehr zentral so dass man die sehenswürdigkeiten leicht zu fuß erreichen konnte das frühstück war lecker und bot eine große auswahl insgesamt war es eine angenehme übernachtung

das hotel liegt im zentrum der stadt und ist sehr nah an den wichtigsten touristischen attraktionen die zimmer sind komfortabel und modern eingerichtet das personal war sehr freundlich und hilfsbereit das restaurant war ebenfalls sehr gut insgesamt war der aufenthalt angenehm und entspannend

I want to share my negative experience with The Nikolai Hamburg hotel. First, I must admit the initial mistake was mine—I accidentally booked for January instead of December. Unfortunately, I only realized the error after my partner and I had already arrived in Hamburg. We decided to go to the hotel anyway, and that’s where the first issue arose: it was a Sunday. For some reason, the hotel’s management doesn’t work on Sundays or holidays. Yes, in 2024, this still happens. This means if you arrive on a Sunday and encounter any problems, you’ll have to wait until the next business day because the decision-makers are off. The reception staff, while polite and welcoming, had no authority to resolve anything. Realizing the situation was hopeless, we booked a stay at another hotel in Hamburg. Even though the mistake was mine, we decided to request at least a partial refund since there was still a full month before our original booking date. The hotel could have easily rebooked the rooms and earned the same revenue from other guests. However, after the holidays (because they also don’t handle such matters during holidays), I received a response stating that no refund would be issued and that the mistake was entirely my responsibility. I expected more from a hotel that claims to uphold high standards and good reputation. In my opinion, a truly respectable hotel should demonstrate flexibility and a willingness to accommodate its guests in such situations. The hotel’s management left me deeply disappointed.

Magnifique séjour ! La chambre était très propre et offre de belle prestation. Une grande salle de bain. La baignoire au sein de la chambre est un vrai plus. Nous avons testé le bar de l'hôtel, qui est fort sympathique dans une belle ambiance feutré.

Abbiamo alloggiato 3 notti in questa struttura elegante e silenziosa ma con alcune cose da migliorare. La pulizia e il riordino giornaliero della stanza, scarsi. All’arrivo ci hanno chiesto una cauzione di 150 euro a fronte di eventuali consumazioni, infatti nella stanza ci sono bibite, snack vari e alcolici ma tutto è a pagamento. Per il resto l’ubicazione dell’hotel è comoda per visitare la città.