Chewton Glen Hotel & Spa

I stayed at Chewton Glen for three nights this August in an estate room. I had a long wait to check in but the staff were apologetic and the hotel is beautiful. On my first night there was a continuous hum in the room which kept me awake. Then my room service breakfast was delivered an hour late with no cutlery or condiments. I fed this back to reception and they moved me to a better estate room where at last I had peaceful nights. Sadly as a solo traveller I often find myself put in an inferior room where I guess they think that just one person has lesser needs. The bathroom still had flaws such as taps that took forever to produce water, a sink plug hole stuck on closed and a shower tray that didn’t drain very well - but I didn’t want to complain again. Breakfast on day 2 had a long wait to be seated, no crusty bread left and several fruit juices empty. But the cooked offering was very good. Sadly the food at The Kitchen was extremely disappointing and their crispy squid was the worst I’ve ever eaten. So I only chose to eat there once. It’s such a shame as the place has so much potential to be awesome. The staff are lovely and the spa treatments were very good. But it’s not the top tier experience I expected when spending £2k.

A beautiful resort - where many of the main rooms have been renovated but the guest rooms are dated. The facility is not well staffed and the staff is variable. Some great and some not well trained. The food is good but waiters forget item and some warm and some cold and inattentive. One exercise instructor with several classes on her schedule cancelled with no replacement and this left a void.

Gift of afternoon tea for partners birthday. The hospitality staff were excellent friendly and helpful nothing too much trouble. Alternative sandwiches were offered to my partner as he is a fuss pot. What a lovely touch he was very impressed. More so when the cakes appeared and there was a candle on one as it was his birthday. Scones were warm and wrapped in a cloth with jam cream nd lemon curd. The roulade just melted in your mouth. We’ve come home with a goody box of cakes we couldn’t eat. Can’t fault the service and care to attention we had today. Look forward to retuning.

Average, staff are great except one a lady called Krissy on the front desk. Just Nice , no real wow , great food , but other that that average. Would i visit again , probably not .

Pros: -Great overall - pleasant service, large rooms with comfortable bed -Accommodating for children - from small gifts like a book, toiletries and cot bed -Food - nice to have both fine dining and more casual restaurant (fresh pizza was great) -Plenty of walks, well taken care grounds , large green lawns -Swimming pool is large , dedicated times for children. Loungers around swimming pool not too busy -plenty of electric chargers in parking Cons: -At checkout additional service charge added - this is not as common when already have tips in restaurant / bar, so would have been preferred to have this more obvious and explained at checkout