Four Seasons Hotel Hampshire, England

We decided to visit here for our wedding anniversary with our daughter we booked via amex and a benefit was that you were supposed to get an upgrade but because we were in the highest room category we weren't able to, The check in process was smooth and the reception staff welcoming. The room was a good size with great amenities and the bed comfortable. There was a great time table on for the children as it was half term and included a treasure hunt and disco also a petting zoo. We did the pony grooming which was great and my daughter loved it. Its a great offer that kid go free to eat however one day we were charged and it was because the waitress had seen me take a bite of my daughters food this was soon resolved but I was treated like a criminal ! However the kids buffet in the restaurant was great and we had two great meals .The pool facilities were good for children we didn't use the spa but it looked nice. We had a bit of a disappointing end to the trip as my daughter was taken poorly in the night , the night reception weren't helpful at all. We had to leave at 1am I asked them to ensure my massage was cancelled the next day that I had booked and this wasn't done and I had a call from the spa asking where I was. I would of also expected a follow up call from the duty manager to see if everything was ok as we had checked out early or even to see if my daughter was ok but we heard nothing its not the service we expect from the four seasons. I even filled out a survey and commented but never heard back my daughter was especially upset as she never got the treasure from the completed passport book. The grounds were stunning even in the rain but am hesitant to return as the service wasn't the standard we have experienced in other four seasons

We stayed for 1-night in early January for a post-Christmas break in a mews deluxe room which was spacious and beautifully furnished; a very relaxing space. The biscuits for our daughter to decorate and homemade scones waiting for us in the room were a lovely arrival treat. As with other FS hotels, the staff are fantastic. We were made to feel very welcome and service was incredibly high. Our daughter loved the pony trekking & meeting all the horses. The staff at the stables were brilliant. The hotel grounds are beautiful and we had a lovely morning stroll around the estate and to the canal. If we’d had longer (& it wasn’t torrential rain!) we would have taken advantage of the lovely canal side walks to one of the local pubs or borrowed the hotel bikes. We visited the pool several times during our stay but didn’t use the spa on this occasion. We dined at Wild Carrot where there was an extensive menu and good kids menu. Service was a little hit and miss during dinner (long waits between courses) but it was very busy Saturday night with lots of large family parties. As others have highlighted, the wine list seemed very overpriced. Whereas pre-dinner cocktails in the bar were splendid. Breakfast was delicious with a huge range of buffet and à la carte options. Overall, we had a wonderful stay. The hotel perfectly strikes the balance between offering luxury and quiet relaxation along with plenty of activities & space for families. We will definitely return.

The grounds and the Christmas decs were fantastic. The library where we went for drinks and snacks needed a little TLC, particularly the partition to a bar that was constantly being moved. Our server was superb especially with my son, and I hope I don’t get him into trouble, but did a walk by with a few extra marshmallows which went down a treat. After an hour or so we were told the library was closing and to move (a little like last orders) possibly around 5:30 which was unexpected. I normally use the spa in the warmer months however a December visit has become a lovely annual tradition to pop by, see the decorations and have a little coffee/ hot chocolate. The service as always was superb from everyone and were always made to feel welcome. Value for money though… not quite, that’s why I have a 4 star rating.

We have stayed at Four Seasons Hampshire on numerous occasions—with our last two stays being truly outstanding. The hotel itself is stunning, but what truly sets it apart is the exceptional level of service. A special mention must go to the manager, Stephanie, who has consistently gone above and beyond for our family. She is a pleasure to deal with and always makes us feel genuinely welcomed and valued. Her attention to detail, warmth, and professionalism have made a real difference, ensuring our stays were incredibly memorable for both our children and ourselves. The praise certainly doesn’t stop with Stephanie. The entire team, from front of house to the restaurant staff, have been exceptional. Everyone is friendly, attentive, and genuinely eager to help, creating a relaxed yet impeccably run environment. Dining is always a pleasure, with the restaurant team delivering service that is attentive and welcoming. Four Seasons Hampshire continues to exceed our expectations, and it is the people who truly make this hotel so special. We wouldn’t hesitate to return again and again and highly recommend it to anyone looking for an unforgettable family experience and truly exceptional service.

The most memorable part of my stay was the exceptional service. The valet/door attendant Man was incredible helpful with our bags, hotel information and parking our cars. Additionally, Emma and Kelly at reception were wonderful and made us feel very welcome. There three individual truly enhanced our experience.