Four Seasons Hotel Hampshire, England

This must be an amazing family resort, but for a few older women seeking rest and relaxation I’d stay somewhere else. This is my second time staying here, and perhaps because it is school break, there is chaos in every part of the hotel. I understand in public places that is to be expected, although they may want to consider kid vs adult only tea times or serving them in a different area. However, from kids screaming up and down our hallway to sitting alone in the women’s sauna and hearing the trampling and screaming of kids above/around us, it’s simply not relaxing. Trevor at the Drawing Room is a star and the signature Four Seasons service is ok here. But if you are looking for any type of peaceful or romantic adult getaway I’d recommend Pennyhill Park.

Went for a family weekend getaway. Overall, decent experience, but have experienced better at the price point. Pros: Large estate, plenty of space and things to do. We tried fishing and archery, tried the in house restaurant and pool/spa area. Close enough to London and within driving distance. Good breakfast spread with fresh ingredients and high quality food, though on a lower ground floor and pretty dark. Generally pleasant service overall, especially the Malaysian and Indonesian staff worth noting positively. Some remembered the guest names which was a nice touch. We were given an upgrade of multiple levels to a suite level room, which was nice but facing the rear of the hotel facing dumpsters and storage areas. Could be better: The kids activities were overpriced for what was on offer. 45 min archery lesson for 150GBP (and 300 GBP for two kids) didn’t strike me as particularly value for money. For the fishing experience they give you a lift in a fancy Land Rover Defender, but then drop you off a 100m short of the lake where guests are then left to wade though the ankle deep mud on their own. What’s the purpose of the Land Rover then, for show? Not impressed. Room service was a mixed bag. Food arrived a bit cold, requested bread basket was missing, and portions generally small. Family time slots at the pool and spa area are quite restrictive. Lots of towels and bathrobes left lying around. Their reservations (call centre?) was cumbersome to deal with, asking a lot of scripted questions and taking a long time to get to the point when I am ready to book. Then put me on long hold and eventually hung up on me. Booking was neither a pleasant nor an efficient experience, so I went via American Express instead. Lost margin for the hotel I would assume. Whilst the hotel generally presents itself well, at the price point it is not as good as nearby Coworth Park, the Fairmont or Heckfield Place - where common areas are in better condition and service to a higher standard and with more attention to detail. Especially Heckfield feels like it’s in a league above.

We decided to visit here for our wedding anniversary with our daughter we booked via amex and a benefit was that you were supposed to get an upgrade but because we were in the highest room category we weren't able to, The check in process was smooth and the reception staff welcoming. The room was a good size with great amenities and the bed comfortable. There was a great time table on for the children as it was half term and included a treasure hunt and disco also a petting zoo. We did the pony grooming which was great and my daughter loved it. Its a great offer that kid go free to eat however one day we were charged and it was because the waitress had seen me take a bite of my daughters food this was soon resolved but I was treated like a criminal ! However the kids buffet in the restaurant was great and we had two great meals .The pool facilities were good for children we didn't use the spa but it looked nice. We had a bit of a disappointing end to the trip as my daughter was taken poorly in the night , the night reception weren't helpful at all. We had to leave at 1am I asked them to ensure my massage was cancelled the next day that I had booked and this wasn't done and I had a call from the spa asking where I was. I would of also expected a follow up call from the duty manager to see if everything was ok as we had checked out early or even to see if my daughter was ok but we heard nothing its not the service we expect from the four seasons. I even filled out a survey and commented but never heard back my daughter was especially upset as she never got the treasure from the completed passport book. The grounds were stunning even in the rain but am hesitant to return as the service wasn't the standard we have experienced in other four seasons

We stayed for 1-night in early January for a post-Christmas break in a mews deluxe room which was spacious and beautifully furnished; a very relaxing space. The biscuits for our daughter to decorate and homemade scones waiting for us in the room were a lovely arrival treat. As with other FS hotels, the staff are fantastic. We were made to feel very welcome and service was incredibly high. Our daughter loved the pony trekking & meeting all the horses. The staff at the stables were brilliant. The hotel grounds are beautiful and we had a lovely morning stroll around the estate and to the canal. If we’d had longer (& it wasn’t torrential rain!) we would have taken advantage of the lovely canal side walks to one of the local pubs or borrowed the hotel bikes. We visited the pool several times during our stay but didn’t use the spa on this occasion. We dined at Wild Carrot where there was an extensive menu and good kids menu. Service was a little hit and miss during dinner (long waits between courses) but it was very busy Saturday night with lots of large family parties. As others have highlighted, the wine list seemed very overpriced. Whereas pre-dinner cocktails in the bar were splendid. Breakfast was delicious with a huge range of buffet and à la carte options. Overall, we had a wonderful stay. The hotel perfectly strikes the balance between offering luxury and quiet relaxation along with plenty of activities & space for families. We will definitely return.

The grounds and the Christmas decs were fantastic. The library where we went for drinks and snacks needed a little TLC, particularly the partition to a bar that was constantly being moved. Our server was superb especially with my son, and I hope I don’t get him into trouble, but did a walk by with a few extra marshmallows which went down a treat. After an hour or so we were told the library was closing and to move (a little like last orders) possibly around 5:30 which was unexpected. I normally use the spa in the warmer months however a December visit has become a lovely annual tradition to pop by, see the decorations and have a little coffee/ hot chocolate. The service as always was superb from everyone and were always made to feel welcome. Value for money though… not quite, that’s why I have a 4 star rating.