Amanfayun

First time in Hangzhou, Amanfayun made the trip planning very easy. I had day trips planned with the hotel, with private tour guide & transport (very convenient). I stayed in the Deluxe Village Suite - antique feel, spacious for 2 adults, comfy bed but didn’t like the dim lightings. Hotel was just next to Lingyin temple, very good to visit but super crowded on a weekday. As the hotel allowed access to non-staying guests, there were random people walking around the premise visiting the restaurants or hotel. This didn’t feel exclusive for me. Hotel service was impeccable, buggy rides within the premise were a plus. Food at Tea House & Hangzhou House were fabulous - food was abundance & served in simplicity (highly recommend).

A unique hotel in a beautiful location within the old Longjing tea village. The hotel grounds are within a large and tranquil wooded area very close to the Lingyin temple. It’s about a 20 minute drive from west lake and is such a welcome escape from the hustle and bustle of Hangzhou. The villas are very traditional but with modern Aman styling which works really well. We only stayed 1 night but would have loved to stay longer because we were so comfortable and peaceful. We tried the restaurant, spa, pool & also breakfast which were fantastic and would really recommend. We particularly enjoyed the local Hangzhou specialties for breakfast. The staff were all so friendly and welcoming, really helpful & nothing was too much trouble. We would love to stay here again, but for much longer next time!!

Amanfayun is absolutely unique. It provides an opportunity to stay in great comfort in the midst of a beautiful wooded landscape among ancient temples and rock carvings, with access to both at any time. Every part of the hotel is in a restored, historic building in a series of courtyards spread over a kilometre, either side of an ancient (but very well maintained) path. Although the footpath is open to the public, very few people seem to use it even when the holiday crowds are visiting the temple complex. The rooms are enormous high ceilinged 'cottages' and beautifully decorated with modern facilities and highly effective air conditioning - the only drawback is that they are quite dark. The food is excellent - we enjoyed our meal in the Tea Room and our lunch in the Steam House. Breakfast is a la carte which is unusual, but the selection and quality were impressive. Staff are very thoughtful and helpful - language was not a problem at all for us. The hotel arranged a guide for us to view the temples which was very helpful - we would have missed a huge amount without her. It's a 50 minute walk from the hotel to West Lake, with its scenic views and extensive network of paths. We didn't go into Hangzhou itself, but the main area is around 15-20 minutes by taxi and the stations are around 30 - 40 minutes away.

Probably the worst Aman hotel experience at all. I have been to several Aman hotels before but this is not up to standard. The room and environment are pretty good but the staff are not well trained, they were always on their phone, very impolite.

We have been to 5 different Aman so far, this is thr worst. Hotels old, staff is trash. The hotel lobby had piss everywhere when we got there, staff were impolite, they were always on their phone, and didnt look like a hotel that is worth 7k rmb at all. Even the waiter would drop off the wrong dish at your table, almost everything that could go wrong went wrong. The only normal person is Alex from Hong Kong. I highly suggest them to shut this place down or hire everyone all over