Four Seasons Hangzhou at West Lake

One of the most amazing hotel I stayed at. Was stopping by for one night before heading to Shanghai. The staff here really are attentive and helpful. Great breakfast buffet that’s offer extensive options. They also offered a complementary photo shoot with three photos free of charge. They did an amazing job and were very professional . They’re called the 上惊鸿旅拍. Really made the stay extra memorable. Don’t forget to visit the rooftop bar.

Room was kept well and the architecture was beautiful. Service was excellent

We had a lovely 4 nights stay at the Four Seasons Hangzhou. The property itself is beautiful, especially the garden, which is peaceful and well maintained. That said, the rooms, pool, and gym feel like they are due for an update. On our first day checking in, there were mosquitoes in the room, and we had to request mosquito repellent, which the staff kindly provided. What truly made the stay enjoyable was the service. The staff were consistently super helpful and kind throughout our visit. The reception team was attentive and supportive whenever we needed assistance. A special mention goes to Sarah at the kids’ club—she was excellent. Our children went to the kids’ club every day and always came back talking about how much they enjoyed their time with her. She really made a difference in our stay. During the daytime, there was also a lovely cultural touch, with a lady playing traditional Chinese music daily. In addition, the hotel offers activities such as Chinese calligraphy and tea ceremony demonstrations, which were very interesting and well presented to guests. Overall, while some facilities could use upgrading, the beautiful surroundings, cultural experiences, and outstanding staff made our stay very memorable.

I stayed here in early June and I have to say this is the greatest Four Seasons Hotel experience I have. I have stayed in multiple Four Seasons Hotel and they have good services, but this hotel has the best services out of all of them. I was stuck in my connection flight due to typhoon but they are very responsive on the Four Seasons app when I contact them. The staff Navy Zhu is absolutely amazing and I’m glad he is often at the front desk. His staff LuLu (I think that’s her name) is extremely knowledgeable about things you need and places you want to go. The breakfast buffet staff Cathy is incredibly friendly and welcoming. The staff are meticulous, and the hotel is about tranquility. You ought to stay here even though the price is much more than the other Four Seasons in the city.

The service is impeccable. Thank you for a very pleasant experience.