Four Seasons Hangzhou at West Lake

This has been the best hotel I have stayed at, it is a little expensive but it was well worth it. The staff are super helpful and you get so many extras. The Jin Sha restaurant is also very good as well. Highly recommended.

The hotel is out of this world. Being so close to the lake and near the botanical garden, the location is great for people who love greenery. The hotel staff is exemplary in their service. They are so helpful and always speak with a smile. Facilities such as pool and the breakfast is great! Would highly recommend this hotel.

I stayed at Four Seasons Hotel Hangzhou at West Lake from October 5th to 8th, 2025, sharing a twin room with a friend. It was an amazing experience from start to finish. The resort’s location near West Lake and major attractions made it both peaceful and convenient. The gardens, swimming pool, and spa are absolutely beautiful and create a feeling of calm luxury. The service was exceptional, with every detail thoughtfully handled. The staff were attentive and kind, and the food was excellent throughout our stay. A special thanks to Lulu Liu for making everything perfect and ensuring our time at the resort was unforgettable. I can’t wait to return!

Just wrapped up an incredible vacation at the Four Seasons West Lake in Hangzhou, and I’m beyond excited to share my experience! From the moment I checked in, Lulu and Maggie took such good care of me – they went above and beyond. They showed me around the hotel, explained all the facilities, and even helped me handle a little hiccup that popped up during my stay. Super chill and always ready to help – major shoutout to them! Now, let’s talk about the Jinsha Hall – if you’re into amazing food, you gotta try their crispy chicken. No kidding, it’s fire! Best thing I ate all week, hands down. The whole restaurant was top-notch, really top-tier service and vibes. This stay definitely made me fall in love with Hangzhou all over again. The Four Seasons West Lake is gonna be a big factor in my next trip back, no doubt about it. If you’re looking to have a killer time in Hangzhou, this place is a total no-brainer! Thanks again to Lulu, Maggie, and the entire team. You guys made this trip one to remember!

You would think that it's hard to find worldclass hotels in a city that's less known by international tourists, but Four Seasons West Lake Hangzhou easily held its own against some of the best hotels in the world, so much so that we visited twice within a span of two months. Situated within a 10-minute walk to the scenic West Lake, Four Seasons West Lake Hangzhou is a stunning property with intricately designed Chinese-style courtyards and gardens. The rooms were spacious, starting from 63 sqm, and featured an enclosed balcony overlooking the courtyard and garden below. It was only until a few months later that we found out that we were in fact upgraded both times to the Premier Garden-view Rooms as the staff did not tell us both times that an upgrade was offered. The entry-level room does not have a balcony - just FYI. Service was as good as it gets. Every staff member we had the pleasure of interacting with during our stay was more than warm and hospitable, as you would expect from Four Seasons. Breakfast was scrumptious and plentiful, and you can order fresh Dim Sum from the famed Jin Sha Restaurant. The restaurant itself, however, did not impress. Well certain dishes were indeed stellar, it simply does not justify the price tag. There are certain hotels out there, and while mostly pleasant, you just wouldn't mind skipping over to try something else. This is not that kind of hotel. It made damn sure that from now onwards, as long as I visit Hangzhou, this is where I would like to stay.