Shangri-La Hotel, Hangzhou

The hotel is in a relatively secluded spot in a perfect location on West Lake next to the Yue Fei Temple and the famous island. Our room had a balcony at the front of the hotel. The breakfast room has a view of West Lake through the trees. The corridors look a bit rundown - the building is 70 years old - but the rooms are fine and the breakfast is top notch. Much nicer than just another cookie cutter recent hotel. Hallways have photos of famous people who stayed there like Vladimir Putin and Nelson Mandela...

Although it was a brief stay, but the breakfast was delicious and room (suite, I should say) was luxurious. Very comfortable and modern and chic.

The only good thing about this hotel is its location — just a few steps from West Lake. Unfortunately, that's where the positives end. The hotel is very dated. The rooms have a musty smell, and the carpets along the corridors are stained. When I was checking in, I overheard another guest checking out a day early, saying he was moving to another hotel because the aircon in his room was noisy. I initially thought he was exaggerating — until I experienced it myself. The aircon was indeed loud and disruptive at night. Overall, I’m really disappointed. This is not the standard I expect from a Shangri-La property. This particular hotel falls far short of the brand’s usual quality.

Just by the Lake side, perfect spot with easy in n out location. The room is perfect quite! Good breakfast with nice worker! And front desk worker and helper is very helpful n gentle

A decent hotel, it has a good location across the road from west lake, the rooms are spacious and clean but a little dated, especially the bathroom but perfectly acceptable. The breakfast is very good and so is the evening restaurant. Staff we helpful and friendly