Capella Hanoi

Beautiful, elegant and classy. Only stayed 1 night after my Ha Long Bay cruise before heading to Phu Quoc Island. I know now in the future I will stay at Capella when in Hanoi. Customer service was incredible everyone so friendly and professional. They upgraded us to a larger room name Drama that has a dinning room and living room. We did not even ask for the upgrade. They did not even charge us for the upgrade. So sad to have left this hotel. Bed and pillows was so soft and cozy. The rainforest shower was strong and relaxing. I just did not want to check out. I definitely will refer Capella to friends and family.

Having experienced many 5- and even 6-star properties, this was the first time I encountered such a disappointing check-in experience. Upon arrival at Capella Hanoi, when I asked for information regarding the hotel’s facilities, services, and benefits, the front desk staff simply told me to look through the iPad on my own instead of providing a proper verbal explanation. Additionally, I made my reservation through a booking partner that clearly included a USD 100 property credit as one of the benefits. However, this entitlement was never mentioned or explained during check-in. I only found out about it at the time of check-out, which was far too late to properly enjoy or make full use of the benefit. While the hotel’s design and ambiance are certainly impressive, the check-in service fell significantly short of the luxury standard that Capella represents. I sincerely hope the management will reconsider their staff training and communication process, as genuine service quality is what truly defines a five-star experience.

Ashley server at Hudson rooms was amazing she was very enthusiastic and did her job swiftly and made sure everything was done well and went over the top

Our stay here was amazing and our server Ashley at dinner one night was amazing! She did her job with such grace and had such an amazing personality

My wife and I reached the hotel late at night. The welcome party was waiting for us. Our check in was extremely comfortable and smooth. When we reached our room a nice bottle of champagne was waiting for us with a snack in case we wanted to eat. This particular hotel is a step above all the Capella’s I have stayed in. The guest lounge will serve complimentary non alcoholic beverages all day and between 17:30 to 18:30 good alcoholic beverages will be served with a live jazz band playing. The service is impeccable, housekeeping, room service, front desk and at the restaurants we ate in. Rooms are beautiful with all the latest amenities and very comfortable. The only downside in my personal opinion is that breakfast is fantastic but not good for non pork eating guests. There was hardly anything apart from eggs and fruits that we could eat. This of course did not spoil our lovely 8 days.