Sofitel Legend Metropole Hanoi

What a wonderful introduction to Vietnam! This hotel is an amazing in every way! First and foremost — the service is impeccable! The attention to detail and concern and anticipation of our needs was unparralled. Two examples: when we checked out today they had a breakfast basket waiting for us because they knew we were checking out early. We did not ask them — they just did this! Another example — yesterday, they reminded us of our benefits for afternoon tea and drinks! Which we had not previously realized…. Anything we asked they immediately responded to. And we ask them for all kinds of things - from where to buy silk to what coffee to purchase and where. Regarding the food, the quality is also excellent and plentiful and tasty. Especially their coffee...Their fine French restaurant a real treat... AND their Charley Chaplin cocktail was amazing... I had so many .. About the room -- we wisely booked one of their metropole suites. So worth the money! it was ENORMOUS - we loved the space and especially the large bathroom AND a second FULL bathroom. The amenities were fantastic. The AC works extremely well (very important). Housekeeping is also excellent. The hotel itself is a historical site and we very much enjoyed the atmosphere and history. I recommend not to miss the tour of the bomb shelters — although I warn you that it is intense. Basically - they get everything right… Not a single misstep in our 5 nights and 6 days here!! Our only regret is that we did not book our tours etc via them (we booked with a private agent). I would recommend that you book with their concierge. Some tips about Hanoi - it is HOT (soooo HOT) so pace yourself…. Outside of Hanoi proper, we visited Nam Bing (which was just so-so) and Ha long Ba (amazing…). We wisely booked a private boat cruise for Ha Long Bay. It was much better than the large groups, although the boat itself was not as comfortable. Overall - if you are visiting Hanoi - you cannot go wrong to stay in the Metropole and I would suggest that you benefit from this excellent hotel as much as possible! You will not be disappointed.

Everyone vaguely familiar with the Sofitel Legend Metrople is aware of it's history steeped luxury. Moving from the hustle and bustle of Hanoi city into the lobby of the Metropole is akin to time travel to a bygone era. It is of course a matter of taste but I am tempted to say that the experience is as close to perfection as it can get. But what made our stay particularly legendary is the very friendly and attentive staff. The very warm welcome of Sam at the Club Bar made us feel at home right away. Giang at the Spice Garden helped us discover and appreciate some of the Vietnamese delicacies served at the breakfast buffet and gave us some very helpful tips for our day in the city. And finally we need to mention Ngan operating behind the scene as the wonderful barista at the Spice Garden. The egg coffee and salted coffee are nothing short of fantastic. Thank you!

This is the second time we’ve staid at the hotel and while the time between visits may have been long, the feeling of being somewhere truly special had not changed.

The Sofitel Metropole in Hanoi is the best 5 star hotel we have ever stayed in. The amazing staff made our stay perfect, coupled with their outstanding eye for the smallest detail while making you feel like a valued long term repeat customer. This hotel should be rated a 6 star hotel. We highly recommend you stay here when travelling to Hanoi.

Still my all-time favourite in Hanoi. Warm, attentive hospitality. Dining is sheer delight, especially now that it is serving a special Pho in conjunction with its 125th anniversary.