Melia Cohiba

I recently had the pleasure of staying at Meliá Cohiba in Havana from December 30th to January 4th, and I can genuinely say it was an exceptional and memorable experience from beginning to end. From the moment our stay was being coordinated, Maurelis Pit (Sales Manager) and Beatriz Oliva (Sales Assistant) demonstrated outstanding professionalism, attention to detail, and genuine care. Every aspect of our visit was thoughtfully arranged, allowing us to fully relax and enjoy our time without a single concern. Their dedication and seamless execution truly set the tone for what would become a remarkable stay. I would also like to extend my sincere appreciation to Dayana Campanería (Sales Representative), whose warm guidance and recommendation led us to attend the New Year’s Eve banquet; an absolute highlight of our trip. The evening was beautifully organized, vibrant, and unforgettable, and we are incredibly grateful for her suggestion, as it added a very special touch to our experience. A very special and personal thank you goes to Enrique Arturo Marrero Guanches (Public Relations), a dear colleague and friend from our university days. Enrique went above and beyond in every possible way, always present, attentive, and willing to assist. His support and kindness ensured that our stay was not only smooth, but truly meaningful and memorable on a personal level. Experiences like this are what make a destination stand out, and it is ultimately the people behind the service who make all the difference. Thank you all for your dedication and hospitality. You made this trip one to remember, and certainly one we look forward to repeating.

My experience at The Level at Meliá Cohiba was excellent. Personalized service, elegant facilities, and a private lounge with a great selection. The room was spotless, and the staff was always attentive and professional. Definitely a premium experience I would repeat.

I didn’t visit the place yet but I want to thanks the great customer service that I received from the receptionist Ana today when I called to get information. When you treat others as you like that people treat you, you have to be recognized. Thanks.

I had an overall pleasant stay at the hotel. My experience with the amenities offered were only of the pool and the breakfast buffet. The breakfast buffet was good and service people were attentive. The two pools are very large and one can get an adequate workout swimming laps. My room was on a corner which afforded a view of the ocean and the pool. It was quite large.

This is my third visit to Cuba, my second stay at the Melia Cohiba Hotel, what a beautiful and welcoming hotel 🙂 The location of this hotel is perfect for visiting the old town which is just a 15 minute drive away My visit this month was for business meaning that i needed to travel solo, something i don't do often, i felt anxious traveling my myself, especially taking into account the present situation in Cuba. I can honestly say that from the moment i walked into the hotel, i was greated with the warmest welcome i have been truely taken care of and made to feel " at home". My room was located at " The level" floor of the hotel. I cannot fault a thing here, i was warmly greeted by Estela who ensured i had everything i needed for my stay. The receptionists have been so kind, nothing has been too much trouble, Jeidy especially checked in with me to ensure i was feeling ok and helped me with organising my plans to visit local offices and my flights home again, over and above what i could ever have wished for, Thank you Jeidy! 😊 My room was spotlessly clean and the room maid Maricel is such a lovely lady, greeting me with a lovely smile everyday. The resturant staff at the level are amazing, very attentative and again welcoming me every day with the warmest welcome, they always had time for a chat which made me feel so comfortable. I would like to metion Mara, Yuniel, Diley and Andy, and thank them for their kindness and smiles xxxx