Melia Habana

We visited this hotel with excitement and left with disappointment. The hotel was very business-like and the staff not overly helpful. We suffered numerous power failures - one in the dining room where we were left eating using the light for our phones. We went to pay and they would not accept this to be added to our room charge and we were not permitted to use our cards on our phones to pay - it had to be physical card which we did not have on us. My husband left to go back to the room to get his bank card and was in the lift when the power failed again and now he was stuck. We waited 20 minutes but the power did not return. The cooling system in the lift did not return and my husband was now over heating and getting stressed (he is asthmatic!). I went to the front desk to ask if an engineer was attending and they were very dismissive and not really interested in assisting. I then stressed to the front desk that my husband was asthmatic and had breathing problems and was overheating and they finally sprung into action getting someone to assist. Whilst I was now getting distressed myself and still in the dark, I waited for the men to find out if they could get him out. They finally told me that he was ok and out on the next floor but, when I text my husband he was till in the lift in the dark and could only see the engineers phone light so not strictly true, he wasn't out! We waited nearly an hour and eventually they had no option but to force the doors open and pull my husband up out of the lift shaft by his arms as he was below the floor level (no H&S here!). He was out, hot and stressed and still had to find his card to pay the restaurant! We were not happy at all. The power failures continued and it was hazardous walking round in the evening in the dark. Restaurants ask for a physical bank card only to pay and were also expensive with not very helpful staff. Front desk were not very welcoming or helpful and all in all, we could not wait to leave this hotel. We will not return.

The hotel is located in Miramar. Close to 5th Ave. and restaurants. Girls at the front desk were great! Rossmary and Rocio they went the extra mile!! Got a beautiful room. The Service was good too! Breakfast buffet with a variety of natural juices, fruits, etc. Nice experience.

Good hotel with great pool, restaurants and bars, sea views and wonderful People. Thanks William el Chino for serving us coffee and breakfasts. Good location in front of business center and Miramar area in La habana. Back again soon. Pool bar closes soon in the afternoon better more time jeje

This is a fantastic hotel in Havana. I am Cuban, I have stayed in many hotels in this magical city and this is by far my best stay. The views! The attention to detail, the kind staff, the food, the drinks, and of course… the cigars. Ah, the cigars! Good selection of Cuban cigars, nice cigar lounge, good quality rums. Simply perfect.

It was an amazing experience! We're at italian restaurant and food was so good! We're attended by denisel, her recomendstions were super! Pizza italiana, salmon grilled, brownie for dessert!!!! We drink some cocktails and a white wine from spain that was delicius. We'll come back absolutely!!! 😍🥰