Madrona Manor Wine Country Inn and Restaurant

After reading the wonderful reviews, we had been looking forward to our stay. We have stayed at Farmhouse Inn in Forestville and the Relais and Chateau hotel in Healdsburg and are familiar with the Russian River Valley and the wines. Unfortunately, the hotel physical plant failed badly, although the service was quite good and even above the usual call of duty. The bungalow heating was stuck in the on position and the young man who showed us the room and how things worked discovered that the remote control for the heater was not responsive. After dinner, the temperature in the room reached into the mid-80's with the heater blasting away, and nothing had been done because the engineer had left for the day. Eventually someone was able to cut the power to the heating unit. The bedroom was frigid as a result but the fireplace kept the front room warm. The shower control was difficult. None of the draperies worked without considerable effort. The drapery ropes were untethered when they should have been secured to the wall. There was no lighting on the slick stairs and deck at night, making these somewhat dangerous and slippery to navigate in the pitch dark. The response by the front desk was for us to come to check-in to get a flashlight. (??) None of these issues was addressed during our 2-night stay, except that the following day at midday after the tropical blast evening we received a text that the heater had been repaired (we left early for a day out). As for the room decor, the couch was dated and very uncomfortable and the table and sofa did not match. It was very spartan and not inviting. I want to emphasize that the front-office staff was attentive and tried to help. The restaurant was nice and eventually coffee was delivered in the morning due to short staffing over the holiday. This is understandable. The condition of the room and the overall safety for a room charging north of $1000/night on the other hand is difficult to understand. This needs attention, and if I were scoring the stay it would have been at best 3/10. A top ranked hotel should do better. We will not return for a redux.

Charming bed & breakfast on a beautiful property in the outskirts of Healdsburg. Well-situated for wine tasting. Modest, clean rooms, not luxurious but well-enough appointed. Lovely option of a full dining room with a good dinner menu. Also a great bar to lounge in with coffee, wine or drinks. Romantic for a couples retreat!

We have stayed in many Hotels including the Montage (a big disappointment) and hotels n the Square. A friend of ours recommended the Madrona and we’ve never looked back. This is our place and will be every time we visit Healdsburg. We’ve stayed in a variety of rooms and each one is a new delight. All the creature comforts you could ask for. The hospitality and attention to guests is outstanding. There is a gym, pool, restaurant and the best bar around. Breakfast is always delicious and included. The Madrona is also dog friendly. The grounds are absolutely gorgeous. What is not to love. Thank you to the Madrona staff. You always make us feel like family. Proximity to winery’s and downtown is perfect and the staff is so willing to make great recommendations on anything you want to do.

Beautiful oasis just outside of Healdsburg. Stayed for two nights in August and loved it. Had a beautiful, large room by the pool. Grounds are lovely. Dining excellent and the staff very, very helpful and friendly.

We had an amazing experience at The Madrona. The concierge, Rachel, planned a birthday weekend for our daughter and her recommendations and organization made the weekend very special. Hotel is very charming.