Montage Healdsburg

The Montage is an absolutely gorgeous property and the staff could not have been more accommodating. The Concierge that created our vineyard tours was exceptional

It's a nice facility, but the service is terrible and the staff don't smile. I was very disappointed with the service. I don't recommend it. For that price, go somewhere else.

We had stayed at the Montage 2 years ago and had a wonderful time. Service and rooms were impeccable. We decided to return this year and bring along some friends. We bragged on the place. Our nightmare began the first evening late when we turned on the shower. No hot water so we took cold showers. Same when we awoke so we reported and decided to take a hike of the property. They gave us a map and off we went only to chastised by a construction Manager that we shouldn't be there and that they had told the Montage that several times. When we returned the Manager apologized and said he told his people not to give out the map. Obviously they all hadn't got the message. Later that evening we used the hotels car service which is very nice. We called to get picked up. We sat there for 30 minutes and no one came. Called back and some dropped the ball. Get back to the room still no hot water after they said it was fixed. Next morning still no hot water. Finally got hot water that night. We had breakfast and when they took us back to our rooms (have to use their golf cart service) I asked to be picked up at 9 am and our car brought up for we had appointments in Napa. Again no one came. Had to call at 9:15 and the car wasn't there. We were late to our first appointment. Our vacation was ruined by now. The Montage did comp 1 night and some Spa treatments. We were disappointed for our friends and that our vacation was so unpleasant . It really is a nice place and the people are very nice. Attention to detail for a 5 Star hotel is just not there. Hope they get it fixed.

wine buying trip. first visit to Montage Healsdburg and was it was fabulous. Slow time of year, so it was very quiet, which I liked. Service from all staff was top-notch. Will definitely return.

The location is absolutely beautiful. 1.5 hours from SFO, easy to get to via uber. The rooms were immaculate, amazing sheets and plush bedding. Outdoor firepit for my balcony was wonderful, sitting there outside in the morning to view the sunrise with the in-room coffee was so memorable. Would absolutely come back again during warmer weather to try the outdoor shower! Onsite food was overall great, but could use some more diversity. Luckily downtown Healdsburg has some incredible food options, only a quick 7 drive away. Def recommend for a little getaway! We stumbled upon the Xmas tree lighting as well and the entire town seemed to come through - felt like a neighborhood gathering space. The GM was there saying hello and thanking everyone for being there. Was such a treat.