Montage Healdsburg

Beautiful location (even in winter) and well appointed rooms, though be aware that many of the guest rooms are far from the lobby / restaurant building and pool / fitness facilities and require a cart shuttle or a long walk. The actual service level was inconsistent as many other reviewers have noted. It was either 5-star or 3-star over my three night stay, and mostly 3-star when a conference or other special event was occurring. If you are looking for a 5-star experience, before you even book your room, consider avoiding special event days by double-checking with the hotel itself and also making advance reservations at Hazel Hill restaurant. Here is an example from my stay: Without any prior notice to hotel guests at booking or check-in, nor signage being placed anywhere, Hazel Hill restaurant was closed to hotel guests at dinnertime due to a private event. Without knowing what was going on, confused guests wandered into the restaurant that couldn't serve them. The awkward workaround was for Hazel Hill staff to verbally divert guests to the lobby bar for a more limited menu (either the bar menu or in-room dining menu). However, the lobby seating is quite limited and primarily being hunched over low coffee tables, and the outside tables weren't a practical option in cold weather. If you had booked a room expecting dinner at Hazel Hill, you would have been badly disappointed. The next morning for breakfast, Hazel Hill restaurant was again closed without warning or signage to "set up" for a private event, so hotel guests were crammed into the lobby to make due. This time, at least some proper tables had been moved in from the restaurant itself, but not enough. The wait staff were professional and apologetic about both situations, but the Front Desk staff seemed indifferent to what was going on and just stared at their computer monitors or phones. That was a massive missed service opportunity, and it bothered me more than the restaurant being closed. Other guests also seemed flustered. In general, most of the other hotel staff were consistently excellent throughout the stay. The Front Desk ranged from fantastic to what is noted above.

The Montage is an absolutely gorgeous property and the staff could not have been more accommodating. The Concierge that created our vineyard tours was exceptional

It's a nice facility, but the service is terrible and the staff don't smile. I was very disappointed with the service. I don't recommend it. For that price, go somewhere else.

We had stayed at the Montage 2 years ago and had a wonderful time. Service and rooms were impeccable. We decided to return this year and bring along some friends. We bragged on the place. Our nightmare began the first evening late when we turned on the shower. No hot water so we took cold showers. Same when we awoke so we reported and decided to take a hike of the property. They gave us a map and off we went only to chastised by a construction Manager that we shouldn't be there and that they had told the Montage that several times. When we returned the Manager apologized and said he told his people not to give out the map. Obviously they all hadn't got the message. Later that evening we used the hotels car service which is very nice. We called to get picked up. We sat there for 30 minutes and no one came. Called back and some dropped the ball. Get back to the room still no hot water after they said it was fixed. Next morning still no hot water. Finally got hot water that night. We had breakfast and when they took us back to our rooms (have to use their golf cart service) I asked to be picked up at 9 am and our car brought up for we had appointments in Napa. Again no one came. Had to call at 9:15 and the car wasn't there. We were late to our first appointment. Our vacation was ruined by now. The Montage did comp 1 night and some Spa treatments. We were disappointed for our friends and that our vacation was so unpleasant . It really is a nice place and the people are very nice. Attention to detail for a 5 Star hotel is just not there. Hope they get it fixed.

wine buying trip. first visit to Montage Healsdburg and was it was fabulous. Slow time of year, so it was very quiet, which I liked. Service from all staff was top-notch. Will definitely return.