Hotel Healdsburg

I stayed at Hotel Healdsburg two weeks ago with my mother and young son. We had a lovely time during our stay — the staff were kind, the rooms comfortable, and the service lived up to expectations. (Only complaint while there was that I requested a quiet room and we were street facing. It was SO LOUD from 5am but luckily I had a white noise machine.) Unfortunately, shortly after returning home, both my mother and I (in our separate homes) began experiencing clusters of bites. A canine inspection confirmed bedbugs, traced directly to the suitcase I used for our trip. Neither home had a prior history of bedbugs, and no other recent travel could account for this. Treatment for both homes has totaled over $5,000, in addition to missed work and childcare disruptions. I reached out to the hotel directly with documentation and gave them ample opportunity to resolve this as a goodwill gesture. While their replies were courteous, they denied any responsibility, citing no other reports from the room. I understand bedbugs can happen anywhere, even in excellent hotels, and I approached the hotel in good faith. What’s most disappointing is not the initial problem, but the lack of meaningful support afterward. For a stay that cost over $1,800, I expected the hotel to take stronger ownership of guest wellbeing. Travelers should be aware that while the hotel offers a beautiful experience, there are risks, and should consider this when making lodging decisions.

Hotel Healdsburg is a perfectly nice hotel — but at $700 a night, “nice” doesn’t cut it. Let’s be honest: this is not the Four Seasons, though it certainly charges like it is. The so‑called “extras” are laughable. A few free snacks and a bare‑bones turndown service? That’s the level of thoughtfulness you’d expect at a midrange boutique, not something commanding luxury resort prices. These gestures might be worth $25, maybe $50 on a generous day — nowhere near the premium they’re asking. What makes things worse is the guest‑unfriendly policy. A seven‑day cancellation requirement at this rate point is preposterous. True luxury properties understand flexibility is part of the service. Here, it feels more like a money grab than hospitality. In the end, Hotel Healdsburg is charging champagne prices while delivering sparkling water service. At $700 a night, you should expect more than “nice” — you should expect exceptional. And exceptional is exactly what this hotel is not.

Beautiful setting, building, bar area, and room. We stayed the night and unfortunately the Dry Creek Kitchen was closed so we did not dine. The room was quiet, clean, and very comfortably and tastefully appointed. It was our anniversary and the staff ackowledged us genuinely and there was a complimentary bottle of bubbly in the room (much appreciated).

The staff was friendly, the room was comfortable. The concierge suggested the perfect restaurants. The breakfast was convenient and very good to start our day.

Hotel Healdsburg is a lovely hotel. Well located within the town so you can walk to everything. We had a corner room that was quite spacious, well stocked with amenities, and a comfortable king bed. We appreciated the complimentary water (sparkling & flat), chips, and cookies. The vibe of the hotel is California cool, very comfortable and warm. Very friendly service from all staff but concierge Charmaine deserves a special shout-out. Charmaine is a rock star! She arranged a private winery tour for us at the last minute, and made excellent restaurant recommendations. Charmaine's service really enhanced our experience in Healdsburg. Don't hesitate to ask her for suggestions and advice.