Hotel Healdsburg

This hotel has a fantastic location and is beautifully decorated for the holidays, but unfortunately that’s where the positives end for me. I’ve never written a review like this, but the service was truly disappointing—more like a budget motel than a four-star property. The front desk made us feel like a bother rather than a guest, and no amenities were ever explained or offered. While the style of the hotel wasn’t exactly my preference, that wasn’t the issue. Our room was adequate (although noisy due to being on the square). It was the consistently poor service that left such a negative impression and ultimately made me really dislike the hotel overall. I would not recommend it despite its great setting.

My family experienced a serious medical emergency last week when my husband required emergency appendix surgery. While the hotel previously allowed me to postpone my reservation from July to December 31, 2025, due to a separate family emergency, they have now drawn a cold, hard line. I requested a minor extension into the first two weeks of January 2026 to accommodate his current recovery—a request backed by official medical documentation. Their response was a flat refusal. When I tried to escalate, I was shut down with the quote: 'It does not matter as your credit can not be extended for any circumstance.' For a high-cost hotel, this level of zero-compassion and refusal to grant a two-week grace period for a verifiable emergency is appalling. As Bay Area residents who frequently travel and work in major tech firms, we were shocked by this display of greed over humanity. Do not book here; their customer service is nonexistent when you truly need it, and the hotel is simply not worth the premium price."

Overall we had a really nice stay, but it’s impossible to recommend it given how expensive it was and what was included. The staff were all very nice and the location is great, but for what we paid we expected a LOT more. For $850/night all we got was a very sparse continental breakfast, a $2 packet of chips and a bag with some stale cookies. The hotel is in the heart of wine country and yet we weren't even given a bottle of wine, not even a cheap one. The complimentary breakfast was very limited and barely a step up from a holiday inn express who at least give toast and crappy bacon and sausages. $8 for two fried eggs is also absurd. The room itself was comfortable and clean and mostly well appointed, although why there was only one sink in the bathroom when the vanity was probably 12’ long was bizarre. It’s a nice hotel in a great location, but you can stay at other places for much less and get much more

To let out our room was a poor joke. An insult. We won’t be back ever. How about a half hour of sewage pumping at 7:15 AM right below your window. We couldn’t talk for half an hour. Letting out this room must be a running joke with staff. To charge us full price…. An insult to us personally.

I love Healdsburg - a quick getaway from San Francisco. I love the warm summers, but I think Fall is actually my favorite. It's so charming and absolutely beautiful. The Vermont of the West Coast. My stay at Hotel Healdsburg was insanely perfect -- great service, well appointed room, with the most comfortable bed, fun bar scene Saturday night, with just amazing jazz. Wonderful yoga class at H2 Sunday morning, followed by a hot tub... honestly, I was so recharged! Simply a perfect weekend.