Hilton Helsinki Strand

The location is excellent! That’s about the only thing this place has going for it. The staff was not very welcoming upon checking in. They didn’t even welcome us for being diamond members. As I entered the hotel I noticed the dirty outside facade and tattered Hilton flag. We were given a low floor with no upgrades available. The elevator door buttons were sticky and gross, the floor appeared to not be vacuumed or cleaned in a very long while as well as a disturbing amount of gross water marks on the glass elevator. We assented quickly to the 4 th floor. Not the executive floor we should have been placed on and as I exited the elevator I began to sneeze and couldn’t stop. The layer of dust that greeted me upon exited was appalling. Apparently, this hotel cannot reach certain areas and therefore chooses not to clean them on any level. I noticed the same on floor 7 when visiting the executive lounge which was small and cramped and the pool/sauna. Needless to say. I tried to spend most of my days out exploring instead of in a dust filled hotel where my allergies were quite uncontrollable. This was not the Hilton experience I expected not deserve for the money time and effort I am using for my holiday.

The hotel is dirty. The staff were rude “you booked on points” and the hotel is a great location so it was packed, and the staff could care less. “It is summer” “we are busy” “no upgrade” even though as Hilton Diamond I booked six months in advance I was given a small room on a low floor and no recognition for status. The property was dirty and uncouth and the pool was ICE cold not useable. The “executive lounge” was a joke. Do not stay here.

Stayed at Hilton Helsinki Strand during a family visit to Helsinki and had a good overall experience. The location worked well for exploring the city (though it's not in the heart of the downtown) , and the Executive Lounge was one of the highlights of our stay. As a Hilton Gold member who travels internationally quite often, I also appreciated the room upgrade during our visit. A special thank you to Tiina at the front desk for being helpful and accommodating, and Hassan at breakfast for his friendly service. Breakfast was good, though a little simpler compared to some other Hilton properties we have stayed at internationally. There were a few small issues during the stay, but the team handled things professionally and remained helpful throughout. Overall, we enjoyed staying there.

Great hotel in a great location! The hotel itself is a little older, but that gives it charm. They have a gym and sauna area for relaxation. Very close to tram and buses. We really enjoyed the breakfast! I would recommend this Hilton property to anyone coming to Helsinki!

A great experience for three days! Staff are welcoming and extremely helpful. Rooms large and comfortable. Toilets excellent... floors are heated!! Restaurant serves excellent food. A wonderful pool and sauna is also available for in-house guests.