Hilton Helsinki Strand

Before my arrival, I was already in contact with the hotel via chat, as the airline had lost my luggage. Communication there was very friendly and helpful. I also noticed that King rooms in the same category as my booking had become available. It was then agreed that both of my Twin rooms would be changed to King, and that for any possible Diamond upgrade, a King room would also be selected. However, the check-in at the hotel with J. turned out to be by far the worst experience: We were three people with two rooms (one Hilton Diamond, one Hilton Gold). Both status levels are entitled to an upgrade. Even though J. confirmed that plenty of better rooms were available, the upgrades were refused. The reasons given (“a VIP gift already in the room” or “because the guest pre-selected a room, upgrades are excluded”) are not only illogical but also directly contradict the prior agreement. On top of that, the hotel itself looks dated and worn down – neither the facilities nor the service meet the standard one would expect from a Hilton property. This level of service is absolutely disappointing. It really raises the question why this hotel is part of the Hilton group at all if it doesn’t want to follow the rules – and why Hilton even promotes the Hilton Honors program if the benefits are simply not honored. One star on top for the “VIP-present” (a sparkling wine, which was nice) and the other employees at the lobby and the executive lounge, which are all very professional and friendly.

Stayed in a sea view room. Initially was given a room that could hardly see any sea, the room also had a very unpleasant strong smell of sweat, had to open the windows all night to get rid of the smell. Did some research, the room we were given was just not right from the booking description. Had a talk with the reception and finally got a room that we supposed to stay after two days, nice view, such a shame we had to miss out initially. Explanation from reception was misunderstanding. Given we didn't book directly from the hotel, we were told we would need to get compensation through the booking company. Good location, pretty quiet. All necessary Crabtree Evelyn amenities were available. Furniture was dated. Front desk staff was quite helpful. Bar tender was friendly. There was a rather big construction site across from the front of the hotel, not sure how noisy it could be as were out all the time during the day.

Hotel and staff were great. Great location. Breakfast buffet was good. Had some issues with room service for breakfast. On-site restaurant and lounge was perfect, food was delicious and service great! Took Uber mostly as taxis were very expensive. Enjoyed our stay in Helsinki.

My wife and I stayed July 24th and 25th. We arrived to the HEL airport, took the train to the main train station, then walked about 20 minutes to the hotel. Carrying a small backpack, and pulling along a carry on size roller bag, it was an easy walk for us. We arrived around 3:30pm, we were greeted right away, and in our 6th floor room in no time. Our room overlooked the adjacent waterway, and out south, towards the gulf of Finland. A lovely view. Our room was quite large. It looked and smelled good. It was very clean. Everything worked great. The room was very welcoming. It was super quiet too. We did not do any dining at the hotel. Everyone we met from the hotel was very friendly. We had a wonderful 2 night stay, and would absolutely return.

We were greeted with warm smiles from the moment we arrived. The front desk team was not only friendly but also highly professional, handling my requests with genuine graciousness and efficiency. I was delighted with my spacious, beautifully appointed room, which was both comfortable and inviting. Breakfast was another highlight—fresh, well-prepared, and served with the same attentive care that defined the entire experience. Hilton Helsinki Strand has completely won us over, and we'll be making it our first choice for all our future visits.