NH Collection Helsinki Grand Hansa

This place was simply a waste of money! There was nothing that made it worth the price of the stay! 1) The service was well below average except for one of the breakfast team (Maricor); everyone else was just meh 2) We made reservations for the restaurant and when we arrived we found out that there is no food served except for 3 items. No where in the reservation email did they inform us! Had they done so, we could have gone and found some decent food! Instead we had to eat overpriced salad and a cheap stake and French fries! No apology! Just “Take it or leave it”. At least the cocktails were good. 3) basically zero shower pressure! 4) no turn down service. 5) no one to help with our luggage upon arrival! We had to struggle to get our luggage up the stairs! 6) the other bar in the hotel closed. 7) the hotel charged us for a spa service not received due to their error and justified it by saying we cancelled. The spa made a mistake in scheduling, and despite us making accommodation for their error they charged us still. 8) not one person from the hotel staff welcomed us to the hotel upon arrival or thanked us for our stay upon leaving! 9) while they had a decent breakfast set up, it was amazing that in Finland they had no potato’s! The restaurant has to be the only place in Finland with no potato’s for breakfast! 10) the patio was filthy, so we could not sit out our room. Regardless, our supposedly upgraded room just faced the interior anyways and was no view. All in all, we could have gone to a much cheaper place and been treated better. People…DO NOT WASTE YOUR MONEY HERE!

The hotel is friendly and very well maintained. Cleanliness was in good level. Location is excellent for shopping. I can recommend.

Well located hotel in the middle of a Helsinki with exceptionally friendly staff and a good breakfast. We stayed twice on our recent visit to Helsinki; for two nights in a standard room and then one night in a superior room. Both were small rooms, with little space for putting suitcases away or for hanging clothes, and only one chair for two people. These room categories provide rooms that are not places to spend any time due to their size. The common areas of the hotel are elegant and welcoming however. There was a sauna available for guest use. On arrival at the hotel at 1.30pm we were told that our room was ready but that it would be €39 to access it early unless we joined some kind of club membership programme. Having paid such a lot of money already, that really doesn’t leave a very good first impression. One might also expect someone to be available to help guests with taking luggage up the front stairs. A good hotel, but not an exceptional experience for the money paid.

We stayed here for two nights, and it was the perfect hotel for a city break. Its central location made it easy to explore Helsinki on foot. The staff were friendly and welcoming, and we especially enjoyed the rooftop and the lobby bar, which were great places to relax after a day of sightseeing. We would happily stay here again.

Location is perfect. Allowed easy access to airport via train and easy access to ferry via tram. Many walkable sights and dinner options. And we love to walk. Our room was a fabulous retreat. Excellent bed, toiletries and linens. Robe and slippers are always appreciated. And a subtle win - safe in dresser drawer was easy to access (not fumbling around in a dark closet:). Blackout curtains helped with daylight sleeping. Quiet room as well. We opted for breakfast - and enjoyed every bite. Amazing array of options. And local dishes that were great and fun to try. Excellent fruit 🍉. Coffee was as it should be in Helsinki. Wonderful. We also snuck in two saunas. Only trick there - it is open to hotel guests for free during non “spa” (salon) hours. After 20:00-22:00 and 6:00~10:00 (something like that). We went right at 6:00 - but you have to let it warm. But it does get HOT. BE SURE TO DO THE COLD PLUNGE AS WELL! We’d splurged on breakfast already - so we didn’t feel like paying $25 / person to use it during the spa hours. There are great wrap up towels in the changing room. You can wear towel or swimsuit. Really great treat. Very helpful staff. Excelente stay.