The Westin Lake Las Vegas Resort & Spa

Very disappointing experience at The Westin Lake Las Vegas. Our reservation was fully prepaid, yet upon arrival we were told that no room was available for us. We were asked to wait while they “figured something out,” and ended up waiting for over 2 hours past check-in time. Eventually, we were given a king room instead of the two queen beds we had booked. As a result, we had to use two rollaway beds, which made the stay uncomfortable and far from what we paid for. The situation became even more concerning at checkout, when I discovered that I had been fully charged despite the issues with the reservation. No proper receipt was provided. When I contacted the hotel to resolve the excessive charges, the front desk manager, Donovan, was extremely rude and unprofessional. Instead of assisting, he spoke to me in a disrespectful manner, which was shocking for a property that presents itself as a high-end resort. Summary of issues: * 2-hour delay at check-in * Wrong room type provided * Improper charges despite prepaid reservation * No receipt issued at checkout * No refund processed * Rude and unprofessional customer service This experience fell far below expectations and does not reflect the standards of a resort of this level.

You would think for the amount of $$$ this place cranks.. SOMEONE would be working on the “under construction “ hot tub, that has been under construction for weeks, you want creamer in your $9 coffee? Not here, they only do 50/50 and the signage to get around is confusing especially when you try to find your rooms. The products they say that are in every room or bathroom that is advertised, not happening

This used to be such a nice property when it was a Lowes. Once the Westin took over the quality seems to have gone down. Everything looks aged and the pool area is dilapidated and covered in bird poop. Trash was everywhere. The beach isn’t open year round for s’mores anymore either and is unkempt. Really disappointing stay, probably won’t ever come again bless someone takes over and brings it back to its former glory.

If you are in need of a peaceful retreat that is not the Downtown Vegas scene, the Westin Lake Las Vegas is a great choice. My wife and I spent 5 nights at the hotel, which offers a great environment for unwinding right on the Lake. We enjoyed the pool every day we could after hiking in the Lake Mead NRA or paddle boarding (we brought our own) either on the river or Lake Las Vegas. While it seems like it is mostly a golf resort, there is plenty to do nearby, including walking ( 10 mins)to the village for shops and food, due to the time of year not everything was open at all times. There is good food and drinks at the hotel, but some places and resort amenities had limited hours/days due to the off season, Rick’s Café had a great breakfast buffet. The front office manager Donovan, along with Via, Alexis, Z and countless others made the stay memorable! The property may be a little older but it is very nice and quite a value for everything provided, especially if you are needing a chill or different break from the Vegas Hustle and prices. We are already looking forward to coming back!!!

Sitting at the pool. It’s 95 degrees out, spring break and packed. The pool restaurant and bar are closed. Everyone talking and trying to figure out where to get lunch. Beautiful resort with lots of potential. Who is managing this place??