The Westin Lake Las Vegas Resort & Spa

This is the worst hotel. The rooms were okay not great but okay. But the worst part was the computers wouldn’t take credit cards so everything had to be charged to the room. They charged an extra $630.00 to my credit card for a three day stay. They told me it would be taken off by Thursday a week after we left and it’s still there. Donavan the manger on duty told me to call him back. Now he won’t call me back and he’s never there. Worst experience I’ve ever had with a hotel. Never going back.

Location isn’t great if you want to go exploring but it’s a beautiful setting for relaxing. It’s fine if you’re driving but there is a free shuttle to the village. Friendly staff especially Steven the breakfast waiter. Breakfast buffet at Ricks is great but it gets a bit pricey if you’re staying for several days. Other eating options at the village or you can order in food delivery. Rooms are clean and spacious with good facilities. Would recommend the hotel especially if you have your own transport.

Absolutely terrible. This was by far the worst hotel experience I have ever had. We ran into so many problems during our stay, and the staff only made it worse. On top of not being helpful, they were rude. You could tell they definitely don't like working there and to take it out on the customers.

Very disappointing experience at The Westin Lake Las Vegas. Our reservation was fully prepaid, yet upon arrival we were told that no room was available for us. We were asked to wait while they “figured something out,” and ended up waiting for over 2 hours past check-in time. Eventually, we were given a king room instead of the two queen beds we had booked. As a result, we had to use two rollaway beds, which made the stay uncomfortable and far from what we paid for. The situation became even more concerning at checkout, when I discovered that I had been fully charged despite the issues with the reservation. No proper receipt was provided. When I contacted the hotel to resolve the excessive charges, the front desk manager, Donovan, was extremely rude and unprofessional. Instead of assisting, he spoke to me in a disrespectful manner, which was shocking for a property that presents itself as a high-end resort. Summary of issues: * 2-hour delay at check-in * Wrong room type provided * Improper charges despite prepaid reservation * No receipt issued at checkout * No refund processed * Rude and unprofessional customer service This experience fell far below expectations and does not reflect the standards of a resort of this level.

You would think for the amount of $$$ this place cranks.. SOMEONE would be working on the “under construction “ hot tub, that has been under construction for weeks, you want creamer in your $9 coffee? Not here, they only do 50/50 and the signage to get around is confusing especially when you try to find your rooms. The products they say that are in every room or bathroom that is advertised, not happening