One&Only Portonovi

This was my first stay at a One&Only and, after hearing so much about the brand, I left very disappointed. Our “panoramic bay view” room was far from the main building and overlooked the jetty, not the stunning views I expected. The beds were very comfortable and the room had nice modern touches like automated blinds, but that was the highlight. The spa was a total let-down. The massage was basic, the jacuzzi never worked despite repeated requests, and at one point a guest was even stuck in the steam room when the power went out — very unsafe, it was a planned outage, nobody told them about when they went in - and nobody came to help them out! The beach is average (certainly not on the level of Sardinia), and while general service was good, the concierge service was poor. We had to chase them just to arrange a boat ride, and when leaving for Dubrovnik airport the journey was (going to take) 7 hours at the border as it’s busy - this is vs 30 minutes on the way in from the same. I actually discovered myself there’s a simple walk-across trick that saves six of these hours — something the concierge should absolutely be telling their more mobile guests and facilitating a car both sides of the border. Food was fine but unremarkable. Overall, this stay fell well short of expectations for the One&Only name. And finally, after having vowed never to go to another one of their hotels again, I was looking by at booking them in Dubai - sent them an email asking about room categories and availability, and got a series of automated emails back (one of which was recalled) - far from the personal touch.

I’ve been here in 2023 but this wasn’t recognised. We were given a street facing room which was okay given we were told that the hotel was at near full occupancy but didn’t recognise that we had been here before. The hotel is lovely but there are a few improvements that could be made. Lunch service is limited particularly on the beach. The selection isn’t great and doesn’t compare to when we came before. Prices are hellish. We have been to many luxury resorts before, including One and Only, but get ready for the bill at the end! The staff are lovely. We would name Jimmy at the beach, Cerme in the bar, Shiv at Tapesake as especially helpful and charming. Oh and Stefan at breakfast and Mario and Bogdan at Sabia who were lovely. Would we come back? Hell yes! However, the resort could be better if small details were improved

Wonderful place to stay. The rooms, the beach, the pools, the food, the view, the service are all excellent. It isn't adult only though, so be prepared to encounter young kids on the beach and pool. There is an adult pool but it only opens after 1pm. Overall - phenomenal, relaxing and beautiful. Special mention to Lazilia, Sophie and Ayla in host services. If you can get a host - it makes it much more relaxing!

We truly enjoyed our stay at One&Only. The atmosphere was welcoming, the property spacious and beautifully maintained, and we loved spending time by the beach and dining at the restaurants. It felt like a relaxing getaway. There were a few small hiccups during our stay: the water pressure in our room needed a quick fix (not a big issue, though the front desk asked quite a few questions about it), our suitcase took a couple of hours and a call to reception to arrive after we moved into our apartment, and checkout was longer than expected because our paperwork couldn’t be found. Thankfully, each of these was resolved, and the staff remained kind and attentive throughout. Overall, our experience was wonderful, and we left with very happy memories. The staff were accommodating and friendly. Special thanks to Jimmy at the beach and the rest of the team for taking such great care of us. The food at all three restaurants we tried was fresh, delicious and beautifully prepared. The gym and spa facilities are among the best we’ve ever experienced, and we especially appreciated the protein shake bar and juices at the fitness center. Thank you, One&Only, for a memorable stay!

this hotel i a real luxery experience, where ever you look whatever you touch is premium. the service and the food is execelent.!