The Ritz-Carlton Herzliya

One of the best spa experiences ever! The first time I visited the Spa at the Ritz-Carlton Herzliya was for a work retreat, and from the very first moment, Victoria made it exceptional. She personally took care of our booking, gave us a lovely tour, and checked in on us throughout the day to make sure everything was perfect. The spa itself is beautiful—quiet, spotless, relaxing, and truly professional. We didn’t want to leave! A few weeks later, I came back with a friend for her birthday, and once again Victoria went above and beyond, anticipating every need and making us feel completely pampered. My friend said it was the best spa experience she’s ever had—and I couldn’t agree more. Victoria is outstanding, and the entire team was also warm, attentive, and wonderful. I can’t recommend the Spa at the Ritz-Carlton Herzliya highly enough. Ask for Victoria—you’ll be treated like royalty.

This is NOT up to Ritz standards, and I'd recommend a site-visit by Ritz corporate! This was built in 2013; I had to review that because I was shocked at the poor entrance; far from grand, it feels like the servant's entrance. But you have to work with what you got so you'd think the outside would be spotless, but it was constantly (over 5 days) filthy! They even would park construction cranes in front. The debris was insane, and I haven't even stepped inside. Wouldn't kill you to put some seats to wait for taxis outside because there isn't any inside! Speaking of inside, when you get to the door, there is, appropriately, a guard that sits inside at a podium. Not once did they open the door for us. It was a running joke of, "no, don't get up!" All the rooms have partial sea view, is what the front desk said, when we checked in! Our room had a view of an archeological dig and if you went out on the balcony, stood on one leg, closed one eye and cracked your neck, with a full moon, you'd see, partially, the sea! Oy, the room! The halls were musty! USB plugs were great to have next to your bed, though they were inoperable! The shower had no natural or electric light so at night, even with the bathroom lights on, it was dark! The vertical tiles were misaligned, and you could see down to the cracked drain. The shower door squeegee at the bottom that is supposed to make it watertight, was too low to the ground to allow you to place a towel at the foot of the shower but not low enough to keep the water in. There was mold at the junction of the wall and the shower door and the water that poured out made the granite a slip and slide! The toilet has those dual flush system, low flush and high flush buttons, like in Europe; the low flush was inoperable! Went up to the pool and the lounges were filthy! Nuf said! C'mon, there has to be something good here? Yes, two things, staff and location! Pavel was a great bartender who went above and beyond. Shachar, at the front desk, should be promoted to manager! He'd have all of the above addressed within weeks! Find him and promote him! If you're lucky to get a marina-view, you're in for a treat! The mall below is great to hang out. Acadia beach is great to the North and there is another beach, equidistant, to the South! There! Finished on a positive note! Tada! (or is it Todah!)

Truly the best of the best! The service and attention to detail is top notch and absolutely what you’d expect from a 5 star hotel/resort. David at the front desk, Olga at breakfast, housekeepers, Concierge — EVERYONE IS SO NICE AND TRULY WONDERFUL! I am an Ambassador elite and travel a lot. This property is easily one of my favorites. My room was upgraded to a corner deluxe and it seriously felt like a suite. Large, spacious and ridiculously comfortable. I slept like a baby! Treat yourself and stay here - you’ll thank me later!

Something seriously wrong with the electrical wiring in the hotel: Telephone broken throughout our stay in our suite. Asked multiple time for it to be fixed but it never happened; eventually the repair guy just stopped showing up; then an outlet exploded (sparks came out) when we tried unplugging the Nespresso machine. The incident left whole room fused, including no A/C until repair guy showed up. The same process went on every time the repair guy tried to fix the telephones too. No apologies given. Not a dependable place to stay. Not Bonvoy standard.

Great location and got upgraded to a suite. Rooms are very comfortable Delicious breakfast Saturday morning The rooftop pool is much too small for such a large hotel. Pool was very crowded and hard to find a seat. A hotel of this caliber and size should have another pool.