The Ritz-Carlton Herzliya

Something seriously wrong with the electrical wiring in the hotel: Telephone broken throughout our stay in our suite. Asked multiple time for it to be fixed but it never happened; eventually the repair guy just stopped showing up; then an outlet exploded (sparks came out) when we tried unplugging the Nespresso machine. The incident left whole room fused, including no A/C until repair guy showed up. The same process went on every time the repair guy tried to fix the telephones too. No apologies given. Not a dependable place to stay. Not Bonvoy standard.

Great location and got upgraded to a suite. Rooms are very comfortable Delicious breakfast Saturday morning The rooftop pool is much too small for such a large hotel. Pool was very crowded and hard to find a seat. A hotel of this caliber and size should have another pool.

Nestled in the bustling marina, the Ritz is a island of calm and elegance. As a platinum member with two rooms reserved, they upgraded me to a two bedroom, 3 bathroom suite with a large balcony and excellent view of Tel Aviv and the marina. It was great. I can honestly say that the staff throughout the hotel made every effort to make our stay more comfortable. I would usually single out someone but truly, from the concierge staff on the ground floor, through reception , the dining room, housekeeping and the pool, we received excellent and polite service. The pool on the roof deck is smallish but if not full, allowed for decent lengths for swimming. The start and ends of the day were least busy. The breakfast was great. Chefs making individualised egg and pancake selections followed by a myriad of delicacies and tastes. It truly set me up for the day. A great touch is the concierge having towels and water in a bag ready for those going to the beach (a 5 minute walk away). All in all, a great stay. They will face competition from the new 5 star hotels being built across the marina but this remains a top class venue, well worth the stay.

We had a fantastic and relaxing stay at the Ritz. The location is ideal—close to everything yet peaceful—and the amenities lived up to the high standards you'd expect from the Ritz. The spa was a real highlight: quiet, well-run, and truly relaxing. Overall, a great experience and one we'd happily repeat.

Our second stay here. Phenomenal hotel in every way. Upscale amenities, service, food, and most importantly; friendly and accommodating staff. It was a magical stay here. Thank you.