Omni Hilton Head Oceanfront Resort

I was so excited for our stay at the Omni but you could not PAY ME to come back. The amount of money we spent to stay here did not equate to the value of the stay and experience. If you need anything to eat or drink at the pools, it’s best to go to the bar yourself or the market place because it takes forever to get anything once you order it and it takes forever to find someone to take your order. An order for one beer took 15 minutes, mind you, we were seated in close proximity to the bar, I should have known better, but I kept hoping the service would get better. If you order at the bar, again, just a beer on tap, again, expect to wait at least 5 minutes, there was only one person ahead of me… Now let’s dive into the food, horrible!!!! The food was so disgusting, I felt so bad for my children, I can skip a meal but after swimming they are hungry and the food was awful. You expect to gain weight on vacation but between the slow service and the awful food. That did not happen, I was skipping meals because everything tasted awful. On top of it all, the cleanliness of the room was AWFUL. We had a huge room we paid extra for with a mini kitchen area, well, the if we tried to use the skin, it would LEAK WATER ALL OVER THE COUNTER! How were they not aware of this is beyond me. Next, not one person in my family has blonde hair, yet there was blonde hair on the shower walls. CHERRY ON TOP OF IT ALL! The sheets were also dirty from the prior tenants as well. Also, if you one of the reasons you wanted to stay here was for room service, forget about it. They don’t even answer even when you tried to go through guest services to reach room service, it was a complete fail. Worked out in our benefit in the end because again THE FOOD WAS AWFUL. Oh and do note, you might find one or two cleaning rags left behind from the cleaning crew. My favorite was finding a cleaning rag on our baby bottle station!! LOVED IT. Also the pools, murky and nasty. I travel to a lot of beach resorts and this by far has to be one of the worst. I considered leaving a day early. I cannot believe how highly rated this place was, it was awful. What a waste of time and money. Save yourself and find another location!!!

Very mixed feelings about this hotel. Pros We selected this hotel for the beach front location & resort style layout. The beach is stunning ! Cute resort style layout. We booked a partial ocean view studio suite and were fortunate to be allocated a room with lovely ocean views. Staff were friendly & helpful. Tasty food from both Palmetto Market & HHI Prime. Cons Unfortunately the room itself was really disappointing. The room desperately needed a deep clean. The interior of the fridge was covered in spilled juice & milk residue - I cleaned it myself. The microwave also needed cleaned. The bathroom was claustrophobic with very low ceilings & no ventilation. The woodwork was dirty & marked, electrical sockets were coming away from the wall, light switches had years of accumulated dirt around the switch. Other You need to be at the pools early to secure a sun bed. We enjoyed drinks & snacks at the pool however found it odd that the pool servers did not clear away used cups etc - just left the rubbish to accumulate ! There was a DJ one day and while she played a variety of music the volume was deafening - lots of others by the pools commented that it was just too loud - if she had reduced the volume by a couple of notches it would have been enjoyable! We expect a much higher standard an Omni hotel - particularly at the price point they charge. Overall disappointing.

Everything was flawless What more can you say. I am very picky and this place has it down. HIGHLY Recommend for kids but also adults without kids- everyone is equally considered and can enjoy this place.

Review: Omni Hilton Head Oceanfront We recently stayed at the Omni Hilton Head Oceanfront. Overall, we had a pleasant experience and appreciated many aspects of the property, but we ended up leaving a day early due to unresolved issues with the in-room internet and air conditioning. Despite reporting the Wi-Fi problem to hotel management multiple times per day, it remained unfixed throughout our stay. ✅ Highlights Room Upgrades: The upgraded room was a nice surprise — it felt spacious, well-appointed, and comfortable. Service: Shuttle and bell staff (especially Clint) were outstanding. Housekeeping was prompt and thorough. Concierge: Provided excellent off-property dining recommendations before our arrival. Location: Being right on the ocean was a major plus. Pool Deck: Christian was fantastic — after a mix-up with our day bed, he resolved it quickly and graciously. Dining: Dinner: Ela’s and Michael Anthony’s were both outstanding. Lunch: The Buoy Bar at the hotel had the best blackened fish tacos of the trip. Golf: Atlantic Dunes was a highlight — a beautiful and memorable course. ⚠️ Areas for Improvement Internet: No functional Wi-Fi in our room despite daily reports to management. Air Conditioning: The unit was outdated and ineffective — not what we expected from a resort of this caliber. Bathrooms: Lacked ventilation fans, which made them feel stuffy after showers. Refrigerators: Very small, barely fit basic snacks or drinks — not practical for a longer stay. Management Response: Sebastian and Jessica attempted to help but ultimately offered excuses rather than solutions. Audrey was particularly unhelpful and dismissive. 🟡 Neutral Observations Hot Tubs: Of the two on property, one was broken the entire stay; the second only reached full temperature on our last day. Breakfast: HH Prime’s breakfast was mediocre and didn’t match the quality of other dining experiences.

I was pleasantly surprised by this hotel and had a very positive experience overall. While I had seen prior reviews mentioning sewage odors, we encountered no such issue during our stay. We arrived ahead of check-in time—fully understanding that early check-in is not guaranteed—but were grateful the staff was able to accommodate us. The hotel was clean, and our room was lovely. I appreciated thoughtful touches like the sea turtle room number plaques, which added charm and character. The pool setup was also well designed, with a larger main pool featuring a splash pad for children and a separate adult pool. We spent most of our time at the adult pool and were impressed when staff came around offering complimentary popsicles—small gestures like that show a real commitment to guest satisfaction. I also made use of the fitness center and was glad to find it kept at a comfortable temperature, which made for a great workout. Overall, this was a very enjoyable stay. That said, it's worth noting that the pricing is on the high side. We booked with points, but the standard rate was $750 per night for a regular room, which feels steep—even by Hilton Head standards. Yes, it was 4th of July weekend, but still. Another area for improvement is the parking situation; the lot was tight and lacked sufficient space for the number of guests. Despite those two drawbacks, we had a great experience and would definitely consider returning.