I think they re-heat the breakfast buffet food from the day prior. The potatoes, sausage and bacon were cold in their warmers. Staff suggested warmer was not working properly. Asked if we could use a microwave at least since we paid $26 each for a party of 4. They said nope! When I complained, the food manager was willing to give us a 50% discount for our troubles. Should have refunded all of it. Super disappointed! The rest of the stay was great!

Had a fantastic trip to Hilton Head and Stayed at the Omni Hilton Head Oceanfront Resort. Beautiful property and great ocean access. Fantastic Friendly Staff who make you feel welcome and are extremely helpful. Beautiful, updated rooms. Great place to stay when visiting this beautiful part of the country.

The amenities and service provided at this hotel was unmatched! We loved it and plan to come back. Great for kids and adults.

We stayed may 2024 a room with no sleep The room was beautiful after recent renovations but the air conditioning never cooled off the room the fan made a huge clicking noise on high It was directly across from elevator that serviced the whole building …..result people laughing talking continuously until about 10 pm then the heat… so no sleep The view was directly on the parking lot So no opening those doors This room should be for third party bargain customers not people spending 500 dollars a night I have had much better rooms in this hotel at resort rate SO DON’T stay in room 115 and you might want to teach your front seat people ( Lucy) a little compassion for people who have supported this hotel for over 40 yrs and had a terrible experience!!!

My room was charged for the first night a week in advance. I reserved a luxury Oceanview Suites. I ended up in a Luxury looking at the parking lot and shed view. I found out later the desk can pull up views from each room and they knew very well they gave me the worst Suite they had. I checked in at night so they didn't think I would notice. I drove five hours and they had no other suites available. I also found out they assigned their rooms in advance so they had to assign this room with this horrible view of a shed in advance and did nothing about. Because I raised so much sand they gave me a $250 reduction the first night but refused to do anything the other nights. I checked out the next day and booked at the Westin. The Westing saved the day with their accommodations and customer service. It was my husband's first time at Hilton Head and said he was not coming back due to the experience at the Omni, but because of the stay at the Westin he now wants to come back but will never stay at the Omni Hilton Head again