Omni Hilton Head Oceanfront Resort

My wife and I came for an anniversary trip and we had a fantastic stay. Our room was clean and spacious, the amenities were great, and the staff was super friendly and attentive. We will absolutely be returning for another stay in the future. Highly recommend.

Avoid at all costs! Our room had roaches in it - we found two in one night, and to our horror one of was under my five-month old daughter's crib at night. When we approached the front desk with the issue, they offered to refund one night's resort fee. On escalating (which took hours) - they offered to refund all night's resort fees and offered a night free (presumably at another roach infested hotel). We would never stay at this brand again! The only bright spot was the sports bar that had some of the best drinks I've had at a very reasonable price.

I would NOT stay here. I visited in early November. My first room smelled like mold so I asked to see another. It also had this smell. They then showed me a third room which I did more to. At first I thought everything was fine. In the rush of the day with my children I noticed small black things but thought it was fuzz. After they went to bed and I was unpacking, I noticed it was actually mouse POOP - all over. It was on a washcloth under the sink, in the bathroom, in the living room, in the bedroom - all over. I would absolutely not stay here. It needs a total renovation and clean out. It also feels very dated and not the level of luxury you expect at an Omni.

Perfect oceanside location, beautiful grounds, great selection of pools and hot tubs. Nice, large rooms with a helpful and friendly staff. Ren at the front desk is awesome! We've been staying at the Omni for 10+ years and it never disappoints.

Amazing experience for kids and pets. Food/beverage was delicious, location is perfect. Easy access to beach, parking, staff was extremely friendly. Amenities all amazing.