Omni Hilton Head Oceanfront Resort

This was our first trip to Hilton Head and the Omni was a great choice. It has three pool and hot tub options and easy beach access. The entire staff was beyond friendly and helpful and we really appreciated the complimentary shuttle service for when we decided to dine off-site. On site food and drinks were great and we highly recommend trying the shrimp and grits fritters and crab topped fried green tomatoes at XO. We are not golfers but obviously many come here for all the courses on the island. We did a couple of day trips to Savannah which was a very scenic and easy drive.

The hotel is clean and peaceful. The adults only pool is so nice. The service of David, Molly and Envoy was great. Fast drink service and everyone was so friendly. We had lunch at the pool and it was delicious. We also had a quick pizza and sandwich from the Market and it was great.

We had the best time at the Omni Hilton Head and will definitely be back. We stayed 6 nights and spent most of it on property as my toddler never wanted to leave the pool. Beach access is convenient and the beach is wonderful for young kids. Pools were great as well as the family pool has the beach walk-in entrance and is heated. The staff was great, most especially Laura at the pool! She made my daughter feel so extra special and knew the names of everyone and where they were from every day it seemed. We only ate at the pool and marketplace but thought the food was great! The room was spacious - we had a king with a pull out couch for our toddler and still plenty of space for a travel crib for our baby. The property was clean and beautiful. Probably could use some updates here and there to modernize it a bit but overall very nice. My only complaint is that you have to rent chairs and umbrellas from the hotel on the beach, for the cost of the hotel and resort fee this feels a bit predatory. I thought chairs and umbrellas were a given when staying at a beachfront resort so we didn’t pack any and it was a real bummer to learn they weren’t and limited the time we could spend at the beach with our baby.

Our stay at the Omni had the potential to be great, but unfortunately fell short in some key areas. I never post negative feedback without first attempting to resolve issues directly with the establishment and such was the case with our stay. Before providing areas for improvement, we'd like to provide positive feedback on the bell staff, particularly Sebastian, who was lovely and an asset to this location. We booked a Resort King Suite, which is an upgrade to their standard booking categories. Upon arrival, we learned that these rooms are ALL located next to the elevator and share a wall with the ice machine and public laundry facilities. Because we didn’t want to be subjected to that noise and didn’t expect a suite category room to be in such an undesirable location, we asked for a different room. We were told that the only other room available was 2 queen beds and that the staff would follow-up with us the next day about moving to a king bed category room. Fair enough. No follow-up occurred and we had to wait another day to discover when we went back to the desk that a king room was in fact available. Our new room had a microwave and coffeemaker older than my adult children, neither of which worked. In asking for assistance and being told someone would be ‘right up’, nobody came. The light in our ceiling fan came on and off ‘by itself’. Seems that responsiveness to what seems to be basic maintenance is an issue at this location. Both times we asked for help we didn’t get it and the answer from the onsite management was, ‘gosh, sorry’. While it looks like carpets and some furnishings are recently updated, many public areas need a refresh. A good power washing of the public walkways and restaurant area and deep cleaning of the pools are both needed and would go a long way. Most areas looked like they were once lovely, but now a bit shabby. The real dealbreaker for us was the strong odor of sewage (as mentioned by another reviewer) in the breezeway between the south tower and the restaurants/common areas, requiring us to pass through for every visit to another area of the property. It lingered for our entire visit. Our shower water also had a faint odor of reclaimed water, which was unpleasant and concerning. I encourage the leadership team of this property to make the required infrastructure investments required to make this property a desirable destination. As it is today, we’d go elsewhere when returning to Hilton Head. Lastly, our bill upon checkout was incorrect requiring us to point out incorrect charges in excess of $600 for improperly billed room rates, so if you go, review your statement on check out carefully.

Outstanding resort. Close to everything, but kind of tucked away. The staff is wonderful and extremely attentive. The place is clean and the bartenders are fast, efficient and effective (if you know what I mean). We enjoyed the pools underneath the palmettos and the rooms are classy and clean, even though this building has been around for a while. Nice, lush plantings and plenty of spaces and places to sit back and relax.