Omni Hilton Head Oceanfront Resort

We were disappointed at the less than warm welcome we received when checking in. Furthermore, we weren't given any sort of check in information and if we hadn't asked, the front desk staff would have forgot to give us our wrist bands. The pool staff (red shirt) or whomever unlocks the pool area was very cold in his mannerisms. He seemed very angry when we asked about the pool and how to access it. Pool chairs and cabanas were old, covered in black mold (I assume from the trees above) and had no dexterity. The adult pool at 0800 had not been cleaned for the day, bugs and leaves were throughout the water. Trash was scattered throughout the adult pool grounds, on tables, on the ground, it just looked terrible. Small things like the light switches having dirty grime on them were a little odd. Check out was a disaster due to the front desk staff member Erik not checking us in correctly. He recharged our credit card for the entire stay even though I showed him we had paid a large deposit through a third party Veteran site. Check out took over 30 minutes as Jessica Bush and Sam W had to spend that much time reviewing and explaining the charges on the account and correcting them. I expect more from Omni especially when you are paying $400 per night.

We had a wonderful vacation at the Omni. The resort grounds were beautiful and the room was large, clean, and updated. We really enjoyed the three pools and smores by the fire pits. Service at the resort was spectacular and the food was delicious. The bartenders and servers at the pool bars, XO sports bar, and HH Prime provided wonderful service. The Kids Eat Free promotion was also a real bonus. We would definitely return to this resort.

I could complain about the room that never cooled down, the broken electrical outlets, the non-functioning dryer, the wads of hair left in our room, the lack of guidance upon arrival that left us wandering the property at 11:00 p.m., rude staff, or the $60 New York strip that was so full of connective tissue it was inedible. Those issues were frustrating, but they are not what ultimately ruined our stay. What truly disturbed me was my cabana experience. We rented one for nearly $500 for our first full day, only to find that none of the electrical worked. The refrigerator didn’t work, the outlets didn’t work, and the portable fans continually died. We were told flooding had damaged the electrical. If the cabanas are not fully functional, they should not be rented at full price. We were offered a refund for the cabana, which resolved that issue. What happened afterward is what I cannot overlook. After spending most of the day there, I closed the curtains and took a nap. While I was asleep, an employee came around the side of the cabana and pulled back the curtain to look inside. I wasn’t aware this had happened until later. A short time afterward, the same employee came back and again approached from the side and pulled back the curtain. This was when my husband stopped him and asked if he could help him. It was only then that my husband told me the employee had already done the exact same thing once before while I was sleeping. If he had been sent to inspect the electrical, he should have approached from the front, introduced himself, and asked if it was okay to check the issue. Instead, he twice came around the side of an occupied cabana and looked inside while I was sleeping. He wasn’t carrying any tools, and there was nothing inside the cabana that required him to pull back the curtains, as the extension cords ran behind the cabana to an external power source. When we spoke with the manager, she explained that she had asked him to check the electrical. That may explain why he was there, but it does not excuse how he chose to approach an occupied cabana. Those are two separate issues. Later, we were offered a $135 credit, which essentially covered the resort fee, but it does not address the fact that my privacy was violated. That experience completely changed the remainder of our stay, and I was no longer able to relax. What is most disturbing to me is that I was asleep inside an enclosed cabana with the curtains closed, and an employee chose to pull back the side curtain not once, but twice, without announcing himself or asking permission. I am genuinely horrified by this. Had my young daughter been the one sleeping inside instead of me, the situation would have been even more upsetting. No guest should have to worry about their privacy being violated in this manner. Regardless of why he was there, the appropriate and professional action would have been to approach from the front, identify himself, and ask for permission before entering or looking inside an occupied cabana. I found this completely unacceptable. I would not stay here again and would not recommend it to others.

My husband and I recently stayed for two nights at the Omni Hilton Head Resort, and unfortunately our experience never matched what we expected from a property at this price point. From the moment we arrived, we didn’t feel welcomed. While checking in, my husband asked where the restroom was. At the same time, I mentioned that I was checking in. The front desk associate directed me through another set of doors, where I found only a restaurant. When I returned, he explained that he had been answering my husband’s question rather than mine. While it may have been an honest misunderstanding, it left me feeling overlooked rather than welcomed. During check-in, I was also given one complimentary beverage voucher for our reservation. I asked if there could be one for each adult, but was told no. While I understand policies are policies, combined with the earlier interaction it reinforced a feeling that hospitality wasn’t a priority. Unfortunately, things didn’t improve once we reached our room. The decorative pillows on the bed were visibly stained, and the bathroom toilet seat had urine stains and a noticeable crack. These are basic housekeeping issues that should never greet arriving guests. My husband returned to the front desk, where we were given another room to inspect ourselves. Although the replacement room was cleaner, its “partial ocean view” was largely obstructed by buildings and the pool area. The resort also provided a $75 credit, which we appreciated, but it didn’t make up for the inconvenience of moving rooms after settling in. Throughout our stay, the property itself felt dated. Even simple details, like worn carpeting, contributed to an overall impression that the resort has not kept pace with the premium rates it charges. One final disappointment came on our second evening. About 20 minutes before closing, my daughter wanted ice cream, but we were told it had already been put away for the night. While this may seem minor, it was another example of convenience for the staff taking precedence over the guest experience. I’ve recently been reading Unreasonable Hospitality by Will Guidara, a book that demonstrates how memorable service comes from making guests feel genuinely seen and cared for. As I reflected on our stay, I couldn’t help but think how much of that philosophy could benefit this resort. Luxury isn’t defined only by room rates or ocean views—it’s created by countless moments that make guests feel welcome, valued, and cared for. I truly wanted to love this resort because Hilton Head is a beautiful destination. Instead, I left feeling that the experience fell well below the standard I expected for an upscale property. I hope management views this feedback as an opportunity to improve the guest experience, because with greater attention to hospitality and detail, this resort has the potential to be much better.

Always a great place to stay. Staff is helpful and very friendly. The atmosphere is very relaxing with tons of options to keep kids busy. We enjoyed the option of having an adult only pool available. Would like to shout out pool attendant Molly. She is the absolute best!! I also wanted to mention Matt with Loss Prevention. We accidentally left a backpack with our laptops, and he went above and beyond to make sure it was returned to us as soon as possible. Every time we are in Hilton Head, we always stay at the Omni.