Omni Hilton Head Oceanfront Resort

Overall great experience and very helpful staff! Very clean inside and out. All the food we tried on the grounds was very good.

Clean, friendly staff, great location, everything very convenient. Was really easy to get from our room to the beach and pools. The beach is amazing. We rented chairs and an umbrella easily. I especially appreciated the laid back atmosphere. No one blowing whistles or yelling about pool toys or hassling you (I’ve been places like that so the casual element is VERY important to me and the specific reason for the 4th star.) Definitely a resort with families in mind. Pool was nice but get your towels in chairs by 8;30 am or you have nowhere to sit. The biggest negative was the waiting on food. I highly recommend doing a grocery order for breakfast and lunch items, go off campus for dinner, and don’t bother with the resort food at all. Or better yet skip this place and go all-inclusive (which is a definite for us next vacation). Waiting for a table (even at the buffet), waiting for a hostess, waiting to order, waiting to pay. Really annoying. And kids only eat free if an adult is buying something so… yeah. And you’re tipping and signing every single receipt. Every single time even if you’re just getting coffee. That setup is just not for me when there’s so many more convenient options.

The Omni is a nice place. I have a toddler and an infant so we were looking for a place that had nice pools and beach access. We decided to stay because of the splash pad in particular, as my kids love splash pads. We figured that would justify the high resort price. However, they decided to turn the splash pad off during our stay. When I asked about it at 10 AM they told me it was broken and engineering was fixing it. I asked about it again at 3 PM and they said engineering was still fixing it. Meanwhile, no one was in sight. I asked again at 5 PM and they said the same thing. I was getting frustrated this time so they told me they would call them over. I saw a worker near there so I asked what was going on. It was engineering. They said it was not broken and they were not fixing. If a family wanted it turned on they were happy to turn it on.. They were just letting it dry out. The staff lied to me all day and therefore my kids never got to use the splash pad. Also, I found the staff was hit or miss. Some of the staff members were very kind, helpful, and happy to assist. Others, though, seemed annoyed and unhappy to be there. They made me feel like a bother when asking a question, particularly at the Palmetto Market and Buoy Bar. I feel bad writing this because some staff members were truly so nice. But others were just not. It was 50-50. They also have a DJ at the pool some days of the week that plays around noon for a few hours. The music is loud. And with an infant and toddler noon is nap time. I’m happy I brought our sound machine from home, I was able to turn that up to drown it out. If I didn’t, I think we would’ve had a problem napping. Overall, the property is nice, the pools are nice, and access to the beach is also nice. The splash pad experience was extremely annoying and unfair because was the reason we stayed. And the staff was hit or miss. For the price, I’d probably look somewhere else next time.

This is one of the few beach resorts I have been to in a long time that would rank a 10 out of 10. Very well-maintained and up today. Squeaky clean. Great friendly staff. Our room was large, clean, comfortable, furnished really nicely. the pools (3) were great. Food and drinks were priced fairly reasonably considering it was peak season. The beach is wide and flat, great for walking, biking or jogging other than at high tide.

We had an issue with shower & AC. Both were awful. Had to switch the room. Even after switching the room, AC & shower was bad. Couldn’t sleep whole night. More over encountered with dirty towels. Very unpleasant experience.