Omni Hilton Head Oceanfront Resort

We stayed at the Omni/Hilton Head resort from 3/17-3/25. On the 20th we noticed dredging down the beach. The weather was very cold/ rainy and we had to wear winter coats to walk. So we weren’t on the beach long. But I took pictures and asked the staff everyday since it was approaching the hotel. They all said it wasn’t coming to the hotel. But it was obvious they were. I have pictures dating when half the beach was cut off, then the entire beach. They worked at nights with lights on. I asked one supervisor and she said we would go day to day, on credits, and gave me one free night at any Omni. I told her that even if they had no control over what the city did, they did have control over how they responded. Another gentlemen gave us some off our room just for 3 days. We had one of the most expensive rooms. To be able to see the beach. We will never go back. I feel like we stayed for two weeks and they should have gone overboard to keep our business. My son was also there for a week while we were there. We were looking forward to making memories with my granddaughter on the beach. If you have a resort with a beach and no one can accesss it, you owe your customer a solution that isn’t an insult. We also found out as we talked to other people that there was no consistent resolution for people. Different discounts given to different people. I think that’s bad business. The staff was stresssed out. They saw a situation coming their way and had no plan. I would ask everyday, getting different answers and sometimes they were rude. Saying they had no control. Maybe not. But as I said they did have control over how they handled people who saved for a relaxing beach vacation.

We booked the Oceanview King Suite and the room was 10/10 and our view was just like in the photos. I loved the aesthetics of the entire hotel. The pool area is great, very similar to the Omni Championsgate Orlando, just a smaller venus. We were there early March just before the spring break crowd hit. Our first two nights (Thursday and Friday) we appeared to be nearly the only people there. People started checking in on Saturday and the pool area was much more crowded. The cafe has some good options and decent prices, but could benefit from some additional choices for both fresh food as well as sundries. Skip hh for dinner - they apparently think quite highly of themselves for a hotel restaurant, if their prices indicate anything. We did not eat there for dinner; way too many great spots on the island far cheaper and with much better views and atmosphere! We did eat the breakfast buffet on our last day as we had a resort credit needing to be used. It was great for a buffet. No complaints. Can't speak to any of the other venues as they were not yet open or we didn't utilize them. If you are looking for an upscale hotel on the island vs a house/condo, this is a choice that won't disappoint. The rooms are far larger and have a very spacious kitchenette compared to any other upscale hotel I looked at. I almost went with the Westin, but I'm so glad I didn't. I've never had a bad experience at an Omni, and we will definitely be returning!

Great hotel. Just can’t believe they missed house keeping. We need to go to the pool to get towels and then ask the front desk to get towels when we came back after dinner.

I am extremely disappointed with our stay at the Omni Hilton Head Oceanfront Resort. We paid a premium price for two ocean-view rooms with balconies, expecting the luxury experience the Omni brand is known for. Instead, we spent the entire week with construction taking place directly outside our balconies, making them essentially unusable. Paying extra for ocean-view balconies only to have them rendered useless by construction is incredibly frustrating. It’s clear the property is in need of major repairs and renovations, but that work should not come at the expense of guests paying luxury resort prices. Guests shouldn’t be footing the bill—both financially and in experience—by staying in the middle of a construction zone. The overall condition of the property was also very concerning. Many of the deck boards are rotting, lattice around the decks is broken, and wildlife is constantly getting into the trash cans. Raccoons were regularly around the trash areas, which only adds to the feeling that the property is not being maintained properly. On top of that, there were large numbers of wasps and yellow jackets around the decks and common areas, which made it uncomfortable and at times unsafe to even sit outside. For a property charging luxury resort prices, basic pest control and maintenance should not be an issue. To make matters worse, there was also a strong sulfur/rotten egg smell around parts of the property that at times was so strong you could actually taste it in the air. There are far better options in Hilton Head for the money. Unfortunately, this resort feels neglected and far from the luxury experience the Omni name typically represents. In its current condition, it does not reflect the standards associated with other Omni resorts. I hope the management team and Omni corporate take this feedback seriously, because the current condition of this property does not live up to the reputation that the Omni brand typically represents

We spent three nights there and it was early enough that it was wonderfully uncrowded and relaxing. The room had a kitchenette, balcony, and ocean view (although it was a tiny bit tired). The pool is very spacious and beach is nice for walking. The spa there is also great. Ate at the onsite restaurant one night, and the food was very good. Would definitely go back!