Omni Hilton Head Oceanfront Resort

I believe this was our 5th time coming to this resort and it is always a great experience . One thing I will say is coming for 4th of July was an awesome experience , love the atmosphere and entertainment . Hilton Head was perfect for this holiday!

A beautiful resort, not too big and easy to get around. Have both a family pool and an adult area pool which is super nice. Thoroughly enjoyed our stay.

My family and I stayed at the Omni for three nights. The overall experience and service isn’t what you’d normally receive at an Omni location. I paid for the room in full back in march. When I went to check in the tried to charge my card and it was declined. I called the card company and said that Omni tried charging $5000 to the card. Then they tried to charge me in full for the room again. Finally they just put the standard $300 hold on the card. The next morning we ordered food service and we were surprised when it showed up looking like a fast food take out order. It came in paper bags and plastic containers and then no one even came back to get the garbage or coffee pot. We also rented a cabana. To be fair it said it came with waters and snacks and it was from 9am-6pm. We figured because we had the cabana that someone would come and ask if we wanted to make any drink or food orders but our cabana attendant had to go hunt someone down for us after we asked and when we did have someone show up it took almost 30 minutes to get our drinks. The thing that bothered us most was that one of the attendants insisted that we had the cabana until 10pm which I double checked and they confirmed. We let them know we were going to dinner and we’d be back so we left all of our food and drinks there so we’d have them when we came back. However when we got back the entire cabana was cleaned out and our drinks and food were gone with no one in sight to ask. We also rented beach chairs and umbrellas thinking they would have been set up for us at the beach already. They weren’t and I had to carry the heavy umbrella and chairs out to the beach myself and set up. They didn’t even offer to help carry the stuff even though they saw that we had our young daughter and had other stuff to carry. Thankfully we found out for next time that there’s another company on the island where you can rent the umbrella and chairs and they’ll set up for you. I also had an issue at the pool bar where I was the only one standing there and 3 bartenders were standing in the doorway to the kitchen just eating and fooling around. I was indirect line with the door so there was no way they didn’t see me standing there no more than 10 feet away. I stood there for almost 5 minutes just waiting to see how long they’d ignore me and then another woman came to the bar and one bartender ran right over to her. The resort it self was beautiful. The only slight annoyance was the amount of ants around the pool. Now these issues at another hotel or resort are fine. Our issue is with the amount we’re paying we expected to receive the same 5 star service you’d receive at the other Omni locations. Despite the poor service we’d still go back since the resort was beautiful and it wasn’t too big and overcrowded. We will just have much lower expectations and won’t waste money on the cabana or beach chairs. If you do book here just know you aren’t going to receive the same service you get at their other hotels and just lower your expectations.

Good location and nice facilities, amenities, and physical environment. Great staff at the HHprime restaurant, 10/10 service and quality. However, extremely poor check in process with delay in check in despite early arrival and supposedly put on “priority list” 4 hours prior to normal check in time. Was told room would be ready a hour AFTER 4pm check in. Poor check out process, delay in forms delivered despite multiple phone calls to request check out information. Housekeeping entering room while indecent. Lack of service personnel at XO lounge bar on Sunday evening despite many patrons waiting. Very bummed because I have prior loved the Omni brand, and am not one to leave a bad review, but I will not be returning to this location as the service was subpar, especially considering the price point of this luxury hotel, and was made to feel as if we were neglected multiple times throughout the stay.

I’m terribly surprised with the Hilton Head resort. Unfortunately negatively. Poor service, poor cleanliness, broken things like toliet seats and showers that backed up. Pool bathrooms with feces on the floor. There needs to be a complete refresh of this hotel. They have done a refresh on the rooms but cheaply. For what we paid I expected much more.