Sonesta Resort Hilton Head Island

The resort was nice HOWEVER I was surprisingly charged $40 a night for a “resort facility fee”which when I gave my card, I was told it would not be charged, just being used to put on file. I will not recommend Sonesta Resort to anyone, all fees should be presented upfront.

Staying at the Sonesta Resort Hilton Head Island was like stepping into an oasis of calm and comfort. The room: spacious, modern, with a super-comfortable bed, thoughtful touches... even complimentary chocolates every night! And the service... top-notch. The entire staff was friendly, attentive, and always ready to help with a smile. After a rough start elsewhere, this resort turned everything around. A place that truly cares about your rest. I would return without hesitation.

Relaxed all afternoon at the pool and enjoyed mixed drinks, wine and snacks from Sweet Cane pool bar. Our server Jason was excellent. Seemed to have uncanny sense of when drinks needed refilling. He was super patient with us and very nice. Had a wonderful afternoon chillin’ with friends.

Stayed here for a couple days while attending the Heritage golf tournament. We were never told prior to arriving of the construction which starts promptly at 8:00 a.m. The renovated lobby area is very sterile looking and not very inviting. The service in the lunch restaurant was ridiculously slow. Some of the staff were wonderful and some acted like they could care less. The woman at the front desk with the long brown hair needs an attitude adjustment. When I checked out, she barely made eye contact and never asked me how our stay was. I also overheard her several times making not very nice comments to the other staff about people she just spoke on the phone with. It took 3 phone calls to guest services to get additional hangers brought to our room as there were only 3 in the closet when we arrived. There were dirty glasses on the floor in the hallway by our room that sat there the entire duration of our stay. As for the positives: the food at breakfast, lunch, and dinner was delicious. You should seriously give the chef(s) a raise to keep them. The lobby bartenders were great as well as the servers at the Seacrest restaurant (both for breakfast and dinner). The gentleman at the Concierge desk was also very nice as were the bellmen. Beach access was also great.

My wife and I spent 2 days and nights at the Sonesta Beach at HHI, and were pleasantly surprised by the nice renovations that have been done there recently. As has always been the case at this hotel, the staff were very friendly and accommodating. Even before the recent renovations, Sonesta Beach Resort was our favorite HHI hotel. We were on the ground floor room 1088. The room was roomy and well appointed. The room faced onto the swimming pool and had a door that opened directly to the outside. We had a King bed that was comfortable. A new large flat screen TV was on the wall opposite the bed. This room had no closet and only limited space to hang clothing in a cubby where a small safe was also located. The safe made it impossible to hang more than a few shirts without folding the bottom of anything hanging above the safe. Since we were there only for a couple days, this was not an issue for us, but it could be a major issue for an extended time stay. Also, we noticed that wall plates in a couple wall openings were missing and need to be fixed. The bathroom was wheelchair accessible, which had a shower without a tub. The bathroom could use more shelf and storage space, but otherwise was clean and spacious. A major problem became apparent when we showered, as there was nothing to prevent the water from flowing out across the entire floor. This created a significant slipping hazard that should be addressed immediately. A ridge should be attached to the floor in the shower to block water from running into the rest of the floor, and a curtain should be added to stop splashing water, as well. Overall, this hotel is an excellent place to stay on HHI, and I recommend it highly.