The Westin Hilton Head Island Resort & Spa

Our stay at The Westin Hilton Head Island Resort & Spa was absolutely wonderful. The location is beautiful, the atmosphere is peaceful and relaxing, and the entire property gives you the feeling that you can truly get away and enjoy yourself. What really made our experience exceptional, though, was the people. I especially want to recognize Jamie Kelly, Madison, and Lauren. They were all amazing and showed us genuine hospitality from the moment we arrived. Their professionalism, kindness, attentiveness, and willingness to make sure we had a wonderful experience made a lasting impression on us. It is one thing to stay at a beautiful resort, but it is something special when the people make you feel truly welcomed and appreciated. That is exactly how we felt at The Westin Hilton Head. We enjoyed the location, the atmosphere, the service, and the overall experience so much that we are already returning at the end of October. We cannot wait to come back. Thank you again to Jamie, Madison, Lauren, and the entire Westin team for making our stay so memorable. We highly recommend this resort and look forward to many more visits.

I hate writing bad reviews but the operational failures at this resort are too egregious not to make known. The hotel is on a beautiful stretch of beach. We were looking forward to 4 nights in a suite. It started to go down hill at check in. Rooms were not ready at 4pm check in for many people and there was luggage and people waiting in the outdoor bar. This wasn't an isolated incident; we saw people with their luggage every day at 4pm at the bar. When we got to our room we were missing robes (advertised amenity). We called for robes and extra pillows and were told they ran out of robes. They did bring extra pillows, one was ripped and they were in pillow cases that were too small. The room was in desperate need of refurbishment. They upholstery was dirty and the tables were stained. The patio furniture consisted of bistro chairs. We went to their signature restaurant for dinner. The hush puppies were awful (how does a 4-star resort on the beach, in the south screw up hush puppies?) and the fish in my Lowcountry Cioppino was overdone. Day 2 - still no robes, had to ask consummables to be replenished. Day 3 - still no robes, had to get housekeeping back to replace drinking glasses. Day 4 - no robes and they run out of washcloths. We heard from other guests that they ran out of beer at the bar. We did talk to management and had one night and 2 days of resorts fees refunded. Sorry. Not enough. We expected Westin Luxury and got airport hotel without the free breakfast. Know before you go: parking is $20/night for self park, $30 for valet and you are charged a $40/day resort fee (plus tax).

We came to the Westin on the recommendation of friends and it truly met our expectations! Cannot wait for it to reopen next year after the renovations. The staff, the grounds, and the amenities for us was a perfect jumping off point for the beach and to start exploring Hilton Head! Special shout out to Marcela who took care of at check in. Elif and Patrick in the Carolina room they made us feel like family absolutely spectacular.

Shout out to Kenneth, a bell person, who helped us get our room changed. And shout out to Tina, the concierge, who went above and beyond to help with dinner reservations for us. Our only disappointment was the condition of the spa; it's very dated and cold feeling. And pricey. 80 minutes really means 60 minutes. Other than that, we enjoyed our stay at the beach!

We celebrated our 35th Wedding anniversary with a stay at this beautiful resort. I would like to give an amazing review of 2 Westin employees for great service. Sandy C Executive Assistant and ( young/blond hair) Front desk attendant, Olivia. Sandy sent a beautiful and delicious tray, for us to enjoy while there, along with a “Thank you for staying” card. Olivia was ALWAYS kind, respectful, helpful and friendly anytime we came into contact. This is an older property but it is obvious a lot of time and money has been spent to keep it looking beautiful. As for the negative… our air conditioner was broke a couple of hours one day. Keep in mind this is mid Aug 2026. Between communication between staff and getting someone up there to fix it, it was a little over two hours. Come to find out the sensory magnets on the sliding balcony door had slipped or not aligned. Not surprising, but I will notate it, the gift shop prices in general, were crazy high. I ran out of sunscreen, the “cheapest” they had was $18.99 The resort had a lot of cute and nice activities going on. Definitely glad we chose this resort for our stay.