The Westin Hilton Head Island Resort & Spa

I recently visited this hotel as my first stay at a Westin; normally I stay at Hyatts. Parking - Self parking had a large enough lot with additional overflow and a secondary underground garage. No real complaints here other than the daily parking charge not being included in the destination/resort fee but what are you going to do? The food was delicious everywhere we went. The Carolina Room had a wonderful buffet each morning and included made to order omelets any other type of breakfast food you could want. The pool food service was good and servings were plentiful but food was delivered in cardboard to go containers. We especially enjoyed the wings that were available during happy hour at the lounge bar Oceans upstairs from the pool area. We had dinner one night in the Carolina room and enjoyed both the linguine and chicken. Very delicious albeit expensive. The pool area was nice with plenty of lounge chairs all around the two separate pools (one seemed more kid friendly). Towels were traded for with "voucher cards" which was a fine concept to help keep the area cleaner. The hotel property is very nice, it is right on the beach with multiple beach access points and a fairly secluded beachfront. To the left, there is only sand dunes and private homes which means private walks on the beach as far as you could want. I really enjoyed that. The gym was nice enough and clean, as well as included Pelaton bikes and many other forms of equipment. No complaints there. I booked an "Island View" room under a promotional rate that frequently included a room upgrade and while I do believe I was technically upgraded, I believe I was given the lowest possible acceptable room while still being an upgrade. We DID have a very small view of the ocean from the extreme end of our balcony but it was facing a dog relief area that was frequented often during our trip. As we visited mid week and the hotel was obviously at probably half capacity or less, I wish I would've been given a slightly better room, even if only as a first impression. The room itself was spacious and included a mini fridge and large soaking tub. The rainfall shower was also a nice addition. No issues with bugs and the AC worked properly the entire 3 night stay. Now while I did enjoy my stay, I do not think this is comparable to a "luxury hotel" in the same sense that a Ritz Carlton or Four Seasons is. Here are the things I felt the hotel fell short on: 1. My room rate included breakfast vouchers but during check in, we were not provided them. I decided to come back to the front desk a short bit later to inquire and was provided an envelope with my vouchers. 2. The bathtub did not drain properly and made taking a shower less enjoyable. Additionally there was peeling and flaking tub coating material which made for a slightly sloppy presentation. 3. I ordered poolside champagne one day and was provided plastic "water style" clear cups. This was fine I suppose but plastic flutes would've been next level and help bridge the gap with 5 star hotels. 4. The pool area became messy throughout the day and was straightened out each night. A true luxury hotel would likely clean and straighten the pool area multiple times during the day to create a cleaner and more inviting atmosphere. 5. The bath towels were less plush then I am accustomed to with luxury hotels. 6. No way to stream or ChromeCast to the tv in the room. Not a big deal, but even Mid-level Hyatts allow this. 7. Half the lounge chairs around the pool were "reserved" to be upsold each day. This seemed tacky and did not fit in the "luxury" theme. Overall I would say this hotel compares with a Hyatt Regency hotel and I did enjoy my stay overall but at roughly 500 a night, I think the hotel could go a little more extra mile to make each stay a little more magical.

The resort staff was extremely hospitable. The rooms were clean and we had an amazing experience. Juanita on the omelette station in the resort restaurant made the best omelets. Will be getting one everyday. Will recommend to my family and friends.

The resort is truly magical. The guys at the pool bar are amazing. The ladies at the breakfast buffet in the Carolina room are the warmest, especially Amarie and Juanita. My husband and I love taking mini vacays here and we will continue to as long as we can.

My husband and I celebrated my birthday/our anniversary and we are so glad we chose this resort to stay. The room was amazing. The resort is amazing. The staff was very friendly. Can Cekil at the View32 and his wife treated us really good. They was really good servers. The food was great at all of the restaurants.

It’s a perfect place to be on vacation, since we are in front desk we have a great costumer service. In this visit Brenda, in front desk was amazing and was flexible getting for us the best option. We can find a good options in the pool and very close to the beach.