The Westin Hilton Head Island Resort & Spa

My wife and I enjoyed a very nice couple of days at the Westin Resort & Spa. Our oceanview room was comfortable, well appointed and clean. The view of the ocean, pools and surroundings was excellent. During our stay we took advantage of breakfast in the Carolina Room. Later in the days we explored the various bars/ restaurants on property. We were treated very well by all of the staff we encountered. The Westin is conveniently located to take advantage of all Hilton Head Island has to offer! We will be back again soon.

Overall, the Westin is a nice resort with many beautiful areas and conveniences. We had a wonderful week staying at the Westin Hilton Head Island in a 1 King Oceanfront room. We utilized Splash, Ingredients and The Carolina Room for meals while we were there. Issues we experienced that kept the stay from being perfect. I was a little disappointed in the cleanliness of our room. The bathroom especially had lots of smears and smudges all over the door and the bathtub had some hints of mold growing. The hard surface floors in our room were incredibly clean however. Daily maid service included making our bed (no sheet changes) and replacement of towels etc. The oceanfront rooms are a long walk from the front of the resort No worries though because there is an elevator in that section as well, making it easy to get down to the beach or pool area (which can be crossed to more quickly get to restaurants etc) BUT, the elevator was only working the first two days of our 7 day stay. If you choose self parking, as most people seem to do, there is not a lot of parking out front. Note that there is a parking deck under the building that can be accessed to the right. As expected with the convenience of resort dining, food and drinks were overpriced. A couple of missed opportunities I felt were the breakfast buffet (only slightly better than the free buffet from Hampton Inn, but we paid $80 after tip and tax for the two of us) and the pimento cheese dip we had for lunch at Splash - I call that dip out because it's a regional selection but basically tasted like orange whipped mayonnaise). The bartenders and servers at Splash were so nice and attentive though, and everything else we had there was great including fresh fruit and veggies and mixed drinks. I wanted to love the bed Westin is known for, but I found it hard and too high. My wish list for the Westin would be 1) keep all the elevators working 2) Clean the bathroom and have option to have sheets changed daily 3) up your game and have a FABULOUS breakfast offering 4) lower the price on self parking. Again, we had a great time, and I loved loved loved the pool area, which was the main reason we picked this particular resort, but in my opinion the four things I mentioned really lowered the value for the money.

Stayed 2 nights. Weather was perfect. Staff was very nice, but seemed over-worked. Got placed in a wheelchair-accessible room (which we didn’t request or need) without being given a choice about it - if they’d have asked, we might have said yes, but they should have asked. Found a cockroach on bathroom floor. Kept having to request additional items (washcloths, bathrobe, drinking glass). One of the 2 shower heads (the handheld) was mildewy. Both of the “ocean access” elevators (at the far ends of each wing) were “out of service” - seemed odd they were both out at same time. In the fitness center, which was quite busy, several pieces of equipment were “out of service.” The food from the one dining option we tried (out by the pool) was very good, served quickly & with a smile. While our bed was very comfy and our view decent, we’ve had nicer stays just in 3-star (and much less pricey) hotels. This one didn’t live up to the Westin brand or the “resort” hype - & is just not deserving of a higher rating at this time.

I highly recommend the western resort. We had such a great time on Labor Day weekend the staff from housekeeping to front desk to waiters waitresses beach people just a great time certainly coming back. The food was spot on. We went to one restaurant there, but we felt the food at the Westin was just as good so we stayed there the rest of the time Thank you Sydney thank you Duke and all the rest of the staff.

The facilities at the Westin are truly outstanding. Very luxurious and well maintained. The service staff are very courteous and helpful. The surroundings are very beautiful and lush. I have stayed here before and find one of the best places to stay Hilton Head.