The Westin Hilton Head Island Resort & Spa

2nd long visit- 9/23 thru 10/7/25, 15 days ( 9/2024 was 13 days ). VP suit # 5082 was wonderful. Front desk, housekeeping,pool areas and spa were great! My wife and I ate in all restaurants several times—- all very good! All the cabanas we rented were excellent! We hope to come back again in September 2026 for another 2 weeks. Many Thanks for all the superior service. Grady Willard

The Westin was great! I ended up leaving a dress, and Carol was absolutely fantastic. She helped me out so much with getting everything figured out.

One expects a higher level of service at the Westin, however, Zack Taylor exceeded my expectation by far and it had nothing to do with his primary responsibilities as the Food Service Manager I was doing the leg work for my wife to attend the morning outdoor yoga class and it was raining/cold. I thought it strange that the front desk referred me the Carolina Room Restaurant, but that’s where I met Zack who took complete ownership of my challenge. He explained that he would contact the department who manages the class to see if the class was cancelled due to the weather. After a couple of minutes he confirmed that the class was moved indoors to a nearby meeting room. I asked about a yoga mat, he suggested 2 beach towels, which he promptly secured for me. He then found the leader of the class and ensured the meeting room was unlocked. After that he found an actual yoga mat for my wife to use. At any one of these contact points, Zack could have easily just pointed me in the right direction and I would have been satisfied. But he took complete ownership of my challenge from beginning to end and solved it. Fast forward to our lunch by the pool. Zack came to the table and called my wife by her name. I was floored, in a good way, that he took it upon himself to find out who she was and ask how she enjoyed the class. Zack is a great role model for his staff to emulate.

Nice resort right on the beach with outdoor pools, restaurants, bikes and yoga. All the rooms are pet friendly. Lots of good things about the resort, staff are friendly and very helpful. Shout out to Zach Taylor whose exceptional customer service made our stay wonderful and to Anariyah who was awesome on the phone in helping with my husband’s surprise weekend. A few possible areas to improve for the resort: 1. Would be nice to have a couple rooms where pets are not allowed for those who are allergic to animal dander. 2. Resort shuttle available every hour of the day.

The valet people an especially Bobson was so amazing. Right there whenever we walked out the door. Never had to wait. Justine at the front desk was so accommodating. Excellent service. She took such good care of us. Kenzi by the pool was so attentive to us and all the guests. So personable! Will definitely come back again! Thank you all so much!