The Westin Hilton Head Island Resort & Spa

Our review would have been a 3, or 4 as there were a few disappointments: 1) It’s time for an overall refresh of the hotel 2) The restaurant staff was overwhelmed with the number of dinner guests. Food was good, and it was obvious the team cared and was trying to present their best customer service, but they were simply short-staffed. 3) There were a few minor housekeeping misses. However, the Westin Hilton Head is fortunate to have a consummate customer service professional on their team. Tychelle (not sure of her last name or title) impressed me immediately upon arrival. She was not at the front desk at the time, but as my husband was checking in, she initiated a very cordial greeting with me in the Lobby. Every day during our 3-night stay, Tychelle was at the front desk, and assisted us with various items, but what set her apart from the rest was when she was the only one at the front desk and realized there were no available valets. She, without hesitation (or a sour attitude), took it upon herself to obtain our car. Tychelle’s warm professionalism is what every role in hospitality requires to out-perform the competition; and it’s becoming harder and harder to find, or even train. My hope is management will recognize and support Tychelle’s growth within the Hospitality Industry. She is truly a natural.

Great beachfront property. Close to restaurants and attractions. Especially notable is the friendly and attentive staff who go above and beyond to make your stay comfortable. Our server Theresa, with her outgoing personality and attention to her customers, made breakfast fun

We had plans to visit HHI for years and finally attended a couples conference at the Westin Resort and Spa. We were overwhelmed with the warm reception, great service, perfect attention to details, and the incredible dining! Our view from the ocean front room was spectacular. The resort provided everything we could imagine. The concierge gave great guidance to places to explore, shop, and stroll. Our only regret was that we only booked a four day stay - but we'll be back! There is so much to do and even perfect spots to "do nothing" but listen to the surf and enjoy. 10/10 on our scale of excellence in every category! I'm looking forward to trying out the golf courses on our return!

I have stayed at the Westin many times. The front desk staff is always prompt and friendly. Today Tychek was exceptional.

Everything from the room to the service was wonderful. Steve, our shuttle driver, was very helpful and knowledgeable. Special shoutout to Theresa and Patrick in the Carolina Room!! They were both Very personable and Theresa is Outstanding in her job!! Really enjoyed visiting with them!!