The Westin Hilton Head Island Resort & Spa

My stay was amazing; Laurie at the front desk was great, and she gave me an upgrade! Will definitely come back next year.

Beautiful resort with great amenities! Right on the ocean, great beach and lots of room at the pool. Large place with plenty of room and numerous restaurants. We had a great time! staff was helpful and friendly.

My husband and I took our first trip to Hilton Head Island and could not have had a better experience. We flew directly into HHI airport only 10 min from the Westin resort. We arrived several hours before check in and our room was ready so we did not have to wait at all. From the moment we arrived at the resort we were met by smiling, enthusiastic valet/bell hops who immediately unloaded our luggage and met us at our room. We did not have to wait for one second. Although the resort was slightly dated our room was beautiful and clean. The entire resort smells like the signature white tea spa fragrance diffused throughout. The pool areas were wonderful and we rented a day bed which made for a wonderful pool experience. On several days there was a DJ by the pools and another day there was live acoustuc music at the pool and one evening at the view 32 outdoor restaurant/bar. Our waiter/bartender by the pool, Ito, was just so delightful and made our pool days that much better. The restaurants and coffee shop at the resort always had wonderful service and beautiful food options. The jerk chicken nachos recommended by Ito at Splash were my favorite food I had on the whole vacation! The beach was so organized and so clean and absolutely stunning. The rental company that sets up your umbrella and chairs every day is fabulous. The ocean water was beyond perfect. The entire staff at the Westin could not be more friendly and helpful and fun! Smiling faces everywhere. We were told the resort is closing this fall for a large renovation and we said we cannot wait to come back when the renovations are complete. Truly, we could not have asked for a better trip/stay.

September 2026 stayed nearly 2 weeks to work remotely and just get away. My First time on hilton head-always wanted to check it out!  I chose the Westin based on the great reviews. Location is absolutely perfect and stunning.You cannot beat the location!!!   I flew into HHH a short 10 minute drive to the Resort. 3 guys at the bell desk outside, check-in was a breeze.  Steve Morrison in housekeeping, was kind enough to HELP ME with my bags! he got my bags in my room- he said "I will check back with you later to make sure everything is okay." WOW!!    This was my first time I ever came to a bonvoy property where I asked in advance for 1.  a fan and 2.  a microwave (because i'm staying so long)and it actually was in my room!!!  Excellent staff excellent service! The Westin is one of the trolley stops for their FREE trolley from Memorial Day to Labor Day.  Coffee shop( gifts, snacks, baked goods) open most of the day. Gift shop open all day long- lots of clothing, snacks, drinks, trinkets. The property is undergoing a 6 month renovation, ending sometime April 2027. Spectacular gym loads of equipment several ellipticals, several bikes, 5 treadmills, life fitness weight machines, many free weights, special drink dispenser with effervescence and flavoring/ chilled towels, dry towels- 3 peloton, in their own private section with a gorgeous view!! Such a treat! Property right on the beach,  2 direct beach access with a outdoor rug type path that will get you all the way to the beachwith a outdoor "rug type" path that will get you all the way to the beach. Several pool's /hot tub, unlimited chairs and towels, several chair areas that you can rent and cabanas you can rent. I had the hot breakfast every day- loxs and bagels, fruit, yogurt, oatmeal, grits, 20 toppings, scrambled eggs made to order eggs, omlets, quiche, THICK bacon, sausage, gluten free muffins and bread, other bread variety, 7 types of fresh fruit, fresh honey dripping in front of you out of the honeycomb! It was fantastic, and I was greeted by Jeanine, who was so happy and joyful.The entire waite staff was very, VERY friendly!! Always came up to me, wished me a wonderful day, Such great staff!!  15 E -bikes ready for you to rent for $20 per hour. I chose to have a bike service. Deliver two pedal bikes for me that I could use it anytime. I had a small "blip" in my stay and I spoke immediately to the manager, ISABELLA MUNDY.  I've stayed at many properties and I can tell you, Isabella Mundy is a rock star!  She took care of me immediately and without hesitation.  Apparently, she was only working there for a month or so, but I saw her running around the property, taking care of things left and right. I've never seen a manager that was so INVOLVED, so HANDS-ON and appreciative that I was there! She was pleasant to work with, you could tell she loved her job, and she was sooo hospitable.  I now can see why it was a different experience coming to THIS BONVOY hotel. The onsite manager, ISABELLA MUNDY was  spectacular. And it really showed on all of the staff, from the cleaning crew to the front door men, to the servers at the pool and the restaurants. I ate at all three restaurants.The food was fantastic. I spoke to someone at the pool who said they had the best hamburger-They've ever eaten in their life at the restaurant next to the pool! My salad at the outdoor sports bar was delicious with fruit and nuts and a very light dressing. The "heavenly beds" are indeed heavenly! I HIGHLY RECOMMEND.

As a silver elite Marriott member, I have only a few requests in my profile- an upper floor and extra pillows- however we were given a room on the 2nd floor right about the kiddie pool of screaming children. Although billed as an upscale resort, it is in need of updating as it is looking a bit tired. The room although clean had a few issues: -The Shower Hand Held wand only spouted water from half the wand and the drain in the shower was slow, causing me to stand in 2 inches of water while showering -The toilet did not flush unless the handle was held down and then had to jiggle the handle to get the water to stop running -The resort fees mount up to almost $96 per day (Room tax. occupancy fee, Beach conservation fee, tourism fee, resort service fee, self parking fee and more taxes). For all of these fees, they could actually supply a better quality of toilet paper rather than one ply. - The wood work in the room, especially around the bathroom was scuffed . scratched and gouged down to the raw wood. It was ok for a three night stay but fees add alot to the base rate. The staff overall was nice, however getting a valet on checkout day took a while.