The Westin Hilton Head Island Resort & Spa

The Westin on Hilton Head was extremely accommodating to my husband and I a week ago. We needed an early check in and late check out and with no hassle we got both. That means so much to me as we had travel plans that didn’t fit in with their standard timing. Much appreciated.

My wife and I had 2 nights in a refurbished Ocean View King - it was a lovely room - and kept spotlessly clean by the staff. A tad ‘distant’ from the ocean but very comfortable and well furnished. The room was, though, a long walk from reception - wouldn’t normally matter but the male receptionist (on duty in the afternoon 14th April) was incompetent. Not only did he faff about with the registration (my booking was confirmed direct with the hotel several months ago) but 1 of the 2 ‘wrist keys’ he issued didn’t open our door. I immediately returned but the receptionist denied it didn’t work 🤔. After finally accepting he had not properly programmed the key he demanded my ID. I advised that my passport was in the room and that, unless he has a memory problem, he must recall that not more than 5 minutes ago he registered my arrival……and being a 75 year old grey-haired Londoner with a cockney accent there were unlikely to have anyone else like me that afternoon. He relented and re-programmed the key. Different but similarly annoying issue the next day with the concierge gentlemen; I asked him to make a restaurant reservation for 2 people that evening in the hotel restaurant - he declined - maybe he only works for a kickback from external restaurants? He advised that I had to use my room phone or attend the restaurant in person 😬 For much of our stay some facilities were not open - and many areas reserved for external events - including 20+ loungers around the pool which were blocked for an outside party but seemingly unused. Overall I found The Westin pretty unrewarding and advise against future stays. There is always an upside though - in this case it was Kenneth - working the luggage at the front door. An amazingly helpful gentleman - I do hope The Westin look after him properly.

Stayed at the Westin in Hilton Head for a short family vacation, The rooms were great, the staff was fantastic hosting us, we felt right at home. Walking out to the beach from our room took just a few minutes and spending the day on the beach was completely relaxing. We will definitely be back again.

Yvonne was an incredible host and server. Took great care of our team and was very attentive to our needs in the conference room

Alexis and Eric helped us replace 4 tires. They were very helpful and had great customer service. Very pleasant experience. We will definitely be back.