The Westin Hilton Head Island Resort & Spa

Excellent location, friendly staff, fashionable decor, clean, great amenities, and friendly staff! My family and I have stayed at this location for over 10 years; especially when we need a family getaway or vacation!

Location is fabulous. It was very cold this past weekend so we couldn’t use the pool/beach. Our room needed updates…peeling ceiling, paint scratched up. Our room wasn’t cleaned one day because we were down at breakfast. We came back around 4. I called service who said we had a do not disturb sign on when they came by. They didn’t offer us towels or anything. We never had bathrobes in room. Had to request them. I told front desk about peeling paint etc. They didn’t say anything. Will try another hotel next time.

My daughter’s wedding was held at the resort back in September. Everything was absolutely perfect…venue, staff and food were great! Special shout out to Carolyn R in Safety and Security who went above and beyond in her efforts…I left behind in our room a couple of items that are very special to me. I notified the resort and my items were shipped out the very next day. One of the big carrier service companies managed to lose my package. She took the time to make numerous calls and inquiries regarding my package as well as called me numerous times to determine if package ever arrived. Package was deemed lost by carrier service and they ceased any additional investigation. Long story short, package arrived exactly one month from the day it went missing. Happy ending to our perfect stay! Thank you Carolyn!!

I have visited the Westin a few times in the past few years but this time I must say has been the best of the best. After driving for over 6 hours and have two delayed flights... we were greeted with the most beautiful smile and welcoming spirit ever. Anariyah took her time to listen to what my wife and I really wanted in our vacation. From the first moment we arrived to the moment we left Anariyah made sure we were well taken care of. From the suggested room upgrade to the restaurant information to room decoration ideas she helps so much. Westin I hope you guys never lose this gem. We will keep coming back because of her. Anariyah you rock girl. The Torain Family

We checked in Friday for the Hilton Head Antique Car Concours. Only one elevator out of three was working and apparently none of the staff ever told the Friday manager on duty. When I complained to the front desk manager on Saturday morning, his response was I didn't check my email yet--totally incompetent response. A second elevator wasn't repaired until two days after we checked in--just a discrace. And furthermore, you couldn't use the stairwell. The door to the lobby was locked and you could only exit into the parking garage--a violation of state and county fire codes. Another problem, the cable TV system of boxes is faulty and needs to be replaced. Our TV went out both nights and the engineer came and showed us how to reboot the box. The same thing happened to other guests I talked to and know. Apparently the hotel is aware of the problem but do not want to spend the money to repair the systemand replace the defective cable boxes. A third problem--everyone should carefully check their bill when they check out. We paid $30 daily for valet parking and they also charged us $20 daily for self parking. That is called fraudulent billing or double dipping. The same thing happend to a few other guests.