Park Hyatt Saigon

I find the Bun Bo Hue and Pho in morning breakfast were very good as a local. However, the room was outdated and rundown. Attention to details needs improvement

Not a Hyatt member (I’m IHG Platinum Ambassador and Marriott Platinum), but booked this one through the Amex Platinum Fine Hotels + Resorts program — Park Hyatt falls under their 5th category with $600 in annual credit ($300 semiannually). Ended up paying just $63 for 2 nights with breakfast included, plus a $100 property credit and 4pm late checkout. Hard to beat that value. First impressions: Landed after a 5-hour flight from Japan and checked in close to midnight. First thing I noticed — a musty, humid carpet smell from the lobby elevator all the way to my room. The elevator sign claims hourly disinfecting, but the smell was pretty noticeable late at night. By morning it seemed masked better, maybe by the lemongrass and citrus scent they diffuse through the hallways. Room: Twin beds, but the room itself felt small compared to what I’m used to at Sheraton properties. I was told at check-in that I’d been “upgraded” to room 422, but that turned out to match my original booking category exactly — so more of a room assignment than a real upgrade. Worth knowing that upgrades here are subject to availability and not always what they’re presented as. Overall the hotel leans into a French colonial, minimalist aesthetic — well kept on the surface, but look closely and you’ll spot wear and tear in the bathroom grout. The one thing that genuinely got me: After 4 weeks bouncing between Vietnam and Japan eating nonstop and dealing with the inevitable digestive backup that comes with it, I finally needed relief — and discovered that a supposed top-5 luxury hotel in Saigon doesn’t have a “BUM-GUN” in the bathroom. For a hotel at this price point and prestige level, that felt like a real miss. Checkout confusion: Despite being told at check-in that I had a guaranteed 4pm late checkout as part of my FHR booking, the front desk called to ask when I’d be checking out — which felt like it undermined a benefit that should’ve been noted on file. Minor, but for a hotel operating at this level, these details matter. What redeemed it: Breakfast was excellent — a la carte menu with both small and regular portion options, nice touch for flexibility. And the real standout was the Tamarind Amaretto Sour at Lam Son Bar — hands down the best cocktail I’ve had anywhere in Vietnam. Bottom line: Beautiful on the surface, great value through Amex FHR, but the carpet smell, the checkout mix-up, and missing bidet knocked it down a notch. Would still return for that cocktail alone.

This is one of the most beautiful, elegant and classy hotels I've ever stayed in. It comes at a slightly higher price point but totally worth the splurge when visiting Vietnam. Still much cheaper than what you'd spend on this caliber of hotel in the US. Complimentary use of the steam room where I was served tea and a ginger and lotus, easy check-in, beautiful rooms, great location. The breakfast buffet was delightful as well, try the pho and banh mi. Will return on my next trip to Vietnam!

Park Hyatt Saigon is an oasis of peace and calm amidst the hustle and bustle of HCM city. Smack in the middle of district 1, it is within walking distance of many attractions such as the Opera House, independence palace, Japan street, walking street and shopping malls. Hotel is a tad old in the classical manner and charming, tip top facilities with a very nice pool and fitness centre. Rooms were well appointed and clean, but be aware that the shutters don’t blackout the room totally. It’s a very good stay for the price I paid and I look forward to returning.

It is the best location if you are visiting Saigon for the first time or traveling for sightseeing. Most popular restaurants and shopping spots are within a 15-minute walk. I have traveled abroad extensively, but the staff at this hotel were the friendliest of all.