Sheraton Saigon Hotel & Towers

Cozy and nice place, warm Atmosphere and wide modern meeting room

Good service & manner from the restaurant

Great experience at the pool with underwater activities

I booked a one-night stay at the Sheraton Saigon Opera prior to my flight, transferring after a week-long stay at the Vinpearl Autograph Collection. I chose this location because it was closer to the city center and my event that evening. Having had a memorable stay here three years ago, we had high hopes that we would be well taken care of as elite members. Unfortunately, both the remodeled room and the same old club lounge were a significant downgrade compared to where we had stayed previously. We did not attempt use the Sheraton lounge nor we had the chance to try the breakfast in the morning because our flight out was early AM. The worst part was how our elite upgrade benefits were handled. While we understand upgrades are subject to availability and determined at check-in, the app showed an upgraded “club” room the night before which in itself not an upgrade to an elite member who have platinum or higher status. This was quietly revoked when we checked in, and we were told we got a "higher floor" with all the benefits of the honking and bad sound insulation of the “city street view”—which was a joke compared to the view and peacefulness at the Vinpearl. We asked if there were a higher category room available since the Marriott app was showing multiple higher tier rooms available for booking up toward the late evening but was swiftly met with a rejection response apologizing the discrepancy between the Marriott App and hotel actual occupancy instead of checking. Processing an upgrade to an titanium elite who check in on the app earlier to take it away on check-in day is just distasteful. We deeply regret not following our colleagues and trying the nearby reflagged JW Marriott.

Had a fun day at the pool. Really enjoyed the water activities. Will come back again