Sheraton Saigon Hotel & Towers

This was my first time to stay at the hotel and im truly impressed by the service as well as the room and location. Breakfast was great and lot of choices, we got a big, clean and spacious city view room look down to nguyen hue avenue. I'd like to thank to all the staff that have done a good job during the busiest holiday of the year, from the reception to the room attendant and f&b staff, not to mention all the door staffs, especially Mr Trieu, who have tried their best, even to cross the busy road just to catch one taxi for us. This place definitely be our first option whenever we travel to HCMC again.

Perfect location in the city center. Amazing staff all around. Quick check-in. Loved our big room, very clean, with amazing city view (14th floor). Comfortable bed, work station, spacious bathroom, minibar, big TV, good safe, good airco. Only negative is that the room is not sound proof at all. Our room (14th floor) was literally shaking from the loud bass music in the city square below (the music was for the 50 year Vietnam celebrations). We waited to sleep until the performance was done, on both nights. Enjoyed the fitness room. Swimming pool is just ok, a lot of construction around it until the new tower is done in a few months, probably the area will be improved. Food and drinks can be ordered at the pool and tasted well. Next to the lobby is the restaurant The Lounge. It is a comfortable place to sit and have a nice drink, often with live music. Many reviews mention this. We had dinner there based on the reviews, and were very disappointed. As mentioned in my separate review, the food was mostly bland and low quality, despite the high prices. I mentioned this to our server who told her manager. However, they did absolutely nothing to remedy this, no excuse, no discount or anything. Very disappointing!

All the staff members are just so helpful and friendly, specially Pham, he served the garthering drink in main lobby, always smile and have a great personality, the drink calls matcha cold brew is very good too, thanks Pham. 😍😍😍😍😍😍😍😍

Just returned from another wonderful stay at the Sheraton Saigon, and once again, the service exceeded all expectations. The staff are consistently attentive and genuinely welcoming, making me feel right at home. A special highlight this time was participating in the aqua activities organised by Sheraton Fitness. These sessions were well-structured, fun, and a great way to stay active during my stay. I’d also like to give a special mention to Hàng and Nhu from the Club team. Their warm hospitality and attention to detail made a real difference, ensuring every moment in the Club Lounge was enjoyable and relaxing. I look forward to returning again soon!

All the service in the hotel was excellent. I stayed at the hotel for 4 days and admired the kindness of the hotel every day. The breakfast service was one of the best hotels I have ever experienced. In the case of the Chinese dim sum buffet, the first serving style solved the only drawback of the buffet, and the kindness of the staff and the quality of the food were worth many times the price. The dinner seafood buffet was presented by cooking a variety of fresh seafood in an excellent way and made me really want to visit again as a seafood lover. Especially during the 4-day stay, Ms. Tho's kindness was memorable. I thank her with a smile for always providing more help than I needed. I'm proud that my 4-day trip to Vietnam with Sheraton was the best choice. Thank you.