Sofitel Saigon Plaza

I was at Sofitel Saigon Plaza 2 years ago and had had dinner at ST25. Alice was my server then and when I returned this year August 2026, I was lucky enough to have her help me with my meal again. I chose the curated meal for dinner. Alice was so helpful in describing each dish, chatting with me about my day, Vietnam and just making me feel special. I cannot say enough what an amazing job she did. I will come back to Sofitel every time I come to Vietnam because of the service and experience I received both tonight and on my first visit. The food was amazing, I especially enjoyed the fried chicken and lobster. Hands down the best experience and service I have had in Ho Chi Minh. Thank you Alice and all the staff, you are amazing!

The first thing that caught my attention at Sofitel Saigon Plaza was that this is a seriously detail-oriented hotel. Pre-arrival communication was very detailed, special arrival arrangements were well coordinated, and it all suggested an operation that really knows what it is doing. Which could explain why I was so surprised when, upon entering the room, the first thing I saw was an unflushed toilet. Kudos to the Duty Manager who not only appeared calm & composed, but genuinely apologised and tried her best for a recovery. While I did appreciate that courtesy, I could not help but mentally remind myself that a similar amount of care and attention paid to the recovery would have gone so much further if it had been spent BEFORE anything from the room was put out. I was just as bewildered on another front. It was obvious a lot of effort had gone into arranging our arrival before check-in, but paperwork way too simple to be resolved at that moment, were only addressed at the very end. However, it got worse: we sat with management that discussed the room but helped us [...]. There were a variety of points at which things that remained to be done could have been resolved, so it was hard to see how it only became urgent once we had already checked out. Personally, the room never felt as cool as you would feel in a luxury facility and that played against our comfort during our stay. Staff were unfailingly courteous, and I actually believe they wanted to help. But my feeling was that the hotel's focus on details was stronger in the booking process than during the experience as a guest. The big gestures rarely defines luxury. That memory is recalled more frequently through the small things that guests never notice, because they were quietly done correctly from the start.

I have just checked out of Room 1619 &before continuing my journey to Munich, I simply wanted to say thank you from the bottom of my heart. yur wonderful team made my very first visit to Vietnam truly magical. It was far more than just a hotel stay. It became another unforgettable chapter in my family’s long journey with Accor, the Heartist philosophy. Thank u so much for the beautiful welcome touches. I absolutely loved the elegant rose petals around the bathroom, the fresh bouquet displayed on my table, the warm welcome amenities & every thoughtful detail your team prepared. Those little surprises transformed my arrival into an emotional& memorable Heartist moment. The Phở I ordered through room service late at night was absolutely beautiful. It was the perfect introduction to authentic Vietnamese cuisine, and I can already understand why it is loved around the world. I also wanted to sincerely thank you for embracing my partner Allen YAO, Ching-Han YAO, through your thoughtful welcome. Seeing his photo included among the personalised touches genuinely meant a lot to both of us. One small favour, if possible. I noticed your team had prepared a beautiful one minute welcome video highlighting my life journey, career achievements and personal milestones. it means so much to me. If I may offer one small piece of feedback, it relates only to Club Millésime. The lovely lady who worked 20 July 2026 at 6 AM there was absolutely fabulous. She remained warm, professional and attentive throughout my visit. However, I genuinely felt for her because she appeared to be managing the lounge on her own. At one stage, another guest waiting to check out looked a little anxious simply because she was trying her very best to assist multiple guests at once. This certainly wasn’t a reflection on her performance. In fact, it demonstrated how dedicated she is. I simply wondered whether an additional colleague during busy periods might help deliver an even more seamless luxury experience. Tram Nguyen (Club Millesime) cannot thank you enough. There were also no slippers or hairdryer in my room. It honestly wasn’t an issue for me as I have short hair and simply dried it with a towel, but I thought I’d mention it in case housekeeping would like to know. As someone working in actuarial science, we often discuss guest satisfaction through measures such as Net Promoter Score, reputation and long term loyalty. Yet experiences like this remind me that the strongest predictor of guest loyalty is something far less measurable. Genuine human kindness. Your team created those emotional connections beautifully, and I have no doubt they are the reason guests continue returning to Sofitel. Thank u once again, Alistair, and team for ur generosity, leadership and genuine hospitality. Please extend my heartfelt appreciation to every Heartist who made my stay so special. Until we meet again, I wish you and your entire team every success. (Thanks to the lady from the entrance who is out of the box from the entrance to club milesime, and the lady who is there from 6AM today too + Wayne + Midnight FO, the tall man and GUEST RELATION TEAM, they are the best). Merci infiniment. Merci beaucoup. Xin cảm ơn rất nhiều. Hẹn gặp lại! Mart R 1619 Sydney, Australia

Stayed here with a group, and the team absolutely nailed it. From check-in to departure, everything ran seamlessly. The rooms were comfortable, the service was genuine, and every interaction felt warm and effortless. A really nice touch was being personally welcomed by the General Manager on arrival and then seeing them again to say goodbye on departure. Small gestures like that make a lasting impression. A special mention to ST25 by KOTO, where the dining experience was the perfect finish. Properly good food, thoughtfully prepared, and full of flavour. Big credit to everyone behind the scenes for making the stay such an enjoyable one. Jay

Had an amazing stay here. Travelled as a family with 2 kids and the hotel was very accommodative to our requirements. Thank you to the attentive and ever smiling staff of Sofitel Saigon Plaza for making our stay so memorable.