Sofitel Saigon Plaza

I’ve always liked Sofitel, but ever since Mr. Alistair Minty took over as GM, the hotel has reached a whole new level. The improvements in service, hospitality, and overall guest experience are obvious from the moment you arrive. Sofitel Saigon Plaza has always been one of my favorite hotels to return to.

My impression of the hotel was already bad before I stayed with them. I contacted the hotel regarding my stay and finally reached out to the Reservation and Revenue Manager, Linh. Throughout our conversation, she was condescending and kept throwing terms and conditions at us. She even had the audacity to accuse us of lying, not once but three times, after we shared some of our experiences with other ACCOR hotels in Europe and Asia. With such a person at the management level, whose attitude is more profit-centric rather than customer-centric, I doubt our stay will be pleasant with them. She even challenged me to get in touch with the hotel GM if I can.

I would like to recommend this place, beautiful stay as always concerning the beds. The team was really nice and listen to our needs. Quality of the services was perfect, nothing to say. The location is really close to the center so you can do easily everything by walking. Special mention to the Operator Team (Khuê, Hòa, Vân, Ngọc and Hoàn) who give the perfect moment for the birthday of my sister thanks to their organisation. Honestly, you are never disappointed with Sofitel around the world.

I had great service from Ms. Hoàn Nguyễn of Room Service as she catered to my very picky demand(s). I called her back after receiving my food to thank her and she said to me as long as I’m happy she’s happy. She made my day!

Having stayed in several Accor Hotels, you come to appreciate differences among them. This Sofitel in Saigon stands out as being very popular, fully booked and, on the flip side, very much crowded and cluttered at times. The best part of this Sofitel was the Swimming Pool area. So open, spacious and de-cluttered. The Swimming Pool was worth staying here. As well as a few outstanding staff: Mr. Marcus, Ms. Huong, Ms. Astrid, Mr. Brian and Mr. Dang. Excellent service by Mr. Van That at Breakfast. Interestingly, when arriving to check-in, we were not able to enter due to a hundred or so persons crowding the Lobby, with no one available to guide us where to check-in. This was due to a special event occurring on this night, with people crowding inside the Lobby and outside at the Front Entrance. After checking-in, I observed that my room was not with a balcony or city view, although I booked Sofitel exclusively for a balcony and city view. As the hotel was fully booked, was not able to change rooms and downgrading was not encouraged. Thankfully, Mr. Marcus went the extra mile to see what he could do. Excellent hospitality on his end.