Four Seasons Resort The Nam Hai, Hoi An

We loved this resort. The room was wonderfully set out and the outdoor shower was a great option. All the facilities were excellent from the Spa , Yoga , Padel and the gym. The main pool was very relaxing within a beautiful environment. The Indian restaurant was our favourite plus the street food night in the Vietnamese restaurant. What really makes this resort stand out is the staff. Everyone we had contact with were excellent. Special mention to Tram in the Indian Restaurant for breakfast and dinner who was outstanding. This is by far the best Four Seasons we have visited.

Our stay at the Four Seasons Resort The Nam Hai was simply exceptional. We traveled as a family with our two adult children and stayed in a beautiful two-bedroom villa. Even though we have stayed in many luxury hotels around the world, we have never experienced service at this level before. From the very first moment, the attention to detail and personal care were outstanding. One morning, our daughter did not join us for breakfast, and the staff immediately and genuinely checked whether everything was alright. Our preferences were remembered throughout the stay and every detail was handled with such warmth and professionalism. A very special thank you goes to our butler, Lien, who made our vacation unforgettable. Her personal care was beyond exceptional. Whether it was arranging massages, organizing a tailor, booking taxis, or fulfilling any other request, everything was handled immediately, efficiently, and always with a smile. We truly felt cared for at every moment. The villa itself was luxurious, spacious, and incredibly comfortable. The furnishings and amenities were of the highest quality, creating a true feeling of relaxation and well-being. The private pool surrounded by the stunning garden setting was absolutely beautiful. It also felt almost magical how perfectly everything was always cleaned, organized, and tidied up without us even noticing. Every aspect of the stay reflected genuine hospitality and perfection. This resort is truly “5-star plus” in every possible way. We cannot recommend it highly enough and would return anytime.

Belated review, we stayed in May 2025. The Nam Hai deserves all the recognition! Perfect setting, staff, and service. Despite some construction going on during our stay, it was perfect in every way. We really enjoyed the breakfast, pool areas, beach, and the Yoga classes. The bikes are great for getting around the resort. Perfect distance from Hoi An to be able to go in to town when you want. The small touches really add to the level of service. Gifts each night at turndown, a sunglass "doctor" at the pool, and thoughtful snacks during the trip. One of our favorite resorts we have ever stayed at, and hoping someday in the future we can return!

Overall, this is a truly top-notch property and, having stayed at many Four Seasons hotels, I would definitely say this is one of the most impressive. The entire resort is exceptionally beautiful, calming, and aesthetically striking — a place that is simply a pleasure to look at both by day and by night. The villa design, layout, and furnishings were stunning: modern, yet still with an Asian twist. We absolutely loved it — it felt very much like a true Four Seasons experience. The arrival amenities, including fruit, chocolates, and even champagne, made us feel very special from the beginning. The property as a whole always felt quiet, sophisticated, and beautifully maintained. The grounds are absolutely stunning — so expansive and architecturally impressive. Management was visibly present throughout the stay, regularly interacting with guests and engaging in genuine conversation, which added a lovely personal touch. Service was exactly what one would expect at this level: extremely efficient and delivered to a very high standard. Communication with the hotel was always effortless via WhatsApp — every request, question, booking, or enquiry was answered almost immediately and dealt with in no time at all. The staff were always kind, helpful, and very friendly, although at times I could not entirely shake the impression that some of them seemed rather stressed. The breakfast buffet was beautiful, plentiful, and offered many delicious things to eat. That said, I did not particularly like the repeated warning that breakfast would be finishing in 15 minutes. It was always delivered kindly and respectfully, but it nevertheless created a slight sense of being rushed. In addition, while the breakfast selection was generous, avocado on a croissant did not feel like the most convincing option for health-conscious guests. A chia pudding, for example, would have been a very welcome addition. One point that felt unnecessarily strict was the handling of the quiet pool. Of course, I fully understand and appreciate the idea behind such a pool — especially as a calm space away from screaming children and toddlers. However, a quiet pool should still allow for natural human emotion. When staff feel obliged to remind guests of the pool rules after a single laugh shared between an adult and a 15-year-old girl, it feels rather disproportionate. A teenager laughing with her aunt should not be treated as though she is violating the spirit of the space. The gym and sports facilities were also excellent — modern, spotless, and maintained to perfection. Even something like playing badminton under floodlights felt luxurious. The only real thing I felt was missing was an additional internal restaurant option. The three existing restaurants delivered superb food, but to round off the offering, a fourth dining option would have been wonderful, or alternatively a broader and more open menu at Café Nam Hai. All in all, this is an exceptionally beautiful, sophisticated, and high-level resort — a truly aesthetic property and a memorable Four Seasons experience.

We have just returned from the Four Seasons as a group of 8. We stayed in the four-bedroom villa, which was absolutely stunning. The villa complex was maintained beautifully, the rooms were so comfortable, and the views down the beach to the sea from the pool were out of this world. From check-in to departure, every member of staff we came across was fantastic, friendly, and welcoming. Even walking to the gym at 6:30 (which was a great gym), I got a hello from all the wonderful grounds people I came across. We had in-villa dining a couple of times, which was laid out wonderfully and was more like bringing the restaurant to your room. We also organised a BBQ poolside at the villa—this was truly special. Amazing food and service where we learned more about Vietnamese food traditions and culture, and the villa was decorated beautifully. But, I have saved the best for last—Tiim! Tiim was our villa butler/concierge, and he was truly wonderful at his job. He knew our names, helped organise external dinner reservations, organised the previously mentioned BBQ, and would appear with wonderful fruit juices by the pool with cool towels. He would bring us lovely cut fruit plates. He kept the whole villa in tip-top condition. He also remembered what drinks/ice we had asked for on previous days, so in the evenings they would be waiting in the main area for us—he was great. Oh, I almost forgot the staff at the breakfast as well; they knew us by name on arrival and were very attentive and extremely friendly.