Four Seasons Resort The Nam Hai, Hoi An

I'll begin by stating the obvious: The Four Seasons The Nam Hai is a top notch luxury beach resort property. Up there with the very best. All rooms are villas, recently renovated to the highest standards, and the pool area is magnificent, a stunning cuscading series of infinity pools that flows out in to the vastness of the sea. The beach is wide and wind-swept, and if one is partial to early morning walks, I couldn't tell you a more perfect beach in the world. The location is excellent - 10 mins drive to the ancient town of Hoi An, and 30 mins to the north is Danang city itself, so plenty attractions in the nearby area. Aesthetically and in terms of design, it is a beautiful example of tropical hotel architecture. As a family, we always like to visit great hotels - Four Seasons, Aman, Mandapa estate in Ubud, Cliveden House, Claridges, we've been to many famous properties, and in many ways, the hotels themselves almost become bigger attractions than the geographical locations themselves. With the very best hotels, this is almost certainly the case. The Four Seasons Nam Hai is in this catergory. But the FS Nam Hai rose above all others, in our personal opinion, with a level of service and experience we simply had never experienced before. I pondered "Surely it can't be like this for every guest?" Maybe it is. That's the beauty of it all. I am certain that the hotel has a file on every family, and each family member - any issues or interests. Maybe there is a morning meeting where these things are discussed. I can't say for sure. My daughter was ill with a temperature - that evening they sent us a honey lemon water, and the following morning while we ate breakfast the on-site medical came to our table to check on her condition, and a gift waiting for her on her bed when we returned. The little things. The customer relations team were so warm and friendly, informative - caring but never overbearing. Big shoutouts to Marco the customer service manager, and of course the charismatic Jimmy - a local who recently returned home from Canada. Michael Casey, the resort manager, was always on hand for a conversation and checking in with us. I simply could not expect more from a hospitality team. The buggy operators were so personable and friendly, and while overhearing us talk about getting a bicycle with a ride on cart for our daughter, he took it upon himself to have it arranged outside our door. We were so impressed with the attentive care. On our first morning while we were there, we walked by the bar area next to the beach - and there was sitting the resident marine biologist, Holly. My 4 year old daughter had an hour long coversation about the wonders of the ocean. Later on after lunch, when we went to the kids club, Holly was there doing a little talk about coral reefs with another group of other young guests. Now, my daughter has an interest in that subject that she never had before. As a family with a young child, when we pick a hotel it has to have the usual child friendly facilities - a kids club is a must. The Nam Hai has an excellent kids club, with such a gentle and pro-active staff there. Let's make lanterns? Sure..done. Let's make dragon flies out of balloons? Done. Let's go to the playground outside and pick fresh bananas from the tree. The staff are alway present, patient and thinking about the kids. As a kids club, this was probably the best we have experienced. To end my review, what I do want to say is - when a hotel leaves with feelings of "I need this in my life, on a regular basis" - that certainly speaks volumes. We live in Bangkok, and I would love to make an annual trip to the Four Seasons The Nam Hai, as a family tradition. The property, the service, the food, the whole package, perfectly balanced - not too big and not too small. We trully enjoyed all of it. We thank all the team who made our trip so special, and hope to return soon.

8 years since the previous visit to Nam Hi and the place was superb again. From the greeting by Tuna to the super friendly staff, the bonus of an upgrade, all made the visit extra special. Great facilities. 3 fabulous restaurants offering local, Indian and Japanese, the Omakaze was divine. 15 minutes from Old Town Hoi An. A really enjoyable stay.

The moment we arrived at the hotel, our beloved dog Herry was warmly welcomed by name .Through my travels, I’ve often realized something: more than any facility, what truly matters in a hotel is the people you meet there. The way the staff treat their guests can completely transform the quality of a journey. Four Seasons Resort The Nam Hai, Hoi An is exactly that kind of place. Every staff member made us feel safe and cherished, always us with bright smiles and genuine kindness. A heartfelt thanks to Annie — because of you, our stay became even more meaningful and unforgettable. You are truly the best. And to the chef who thoughtfully prepared sweet potato and apple treats for Herry: what you gave us that day was not just food, but a gesture filled with care and sincerity. That warmth will stay with us for a very long time. The pho we enjoyed as our first late lunch was the best we’ve tasted in Vietnam, and the yoga and meditation classes were so carefully organized that they brought us deep rest and healing. Four Seasons Resort The Nam Hai, Hoi An is not simply a hotel. It is a place that makes you and your family feel truly cherished and cared for.

The Nam Hai is absolutely stunning. From the moment we arrived the stay was bliss. My absolute favourite thing from this stay was the bed linen. It was the softest and nicest linen I have ever had in a hotel. I dream of going back, just for the bedding! Staff were absolutely magnificent too.

This was our first experience of Four Seasons and the four of us we were blessed with staying in a three bed ocean front pool villa. Every moment from when we first arrived, to when we (sadly) left, we felt thoroughly spoiled. On arrival, we were greeted by various members of the team including Thu our butler, and then instantly whisked off to our villa which was immaculately presented with an incredible view out over the quiet, wide beach. We had a large infinity pool which was beautifully warm, in our own garden which was tended to each day. We are very grateful to Thu for looking after us so carefully and thoughtfully. Nothing was too much and we enjoyed freshly cut fruit (thank you for preparing sweet asian pears!), drinks and ice cold towels throughout the day. I loved that *every* member of staff got to know us very quickly particularly my younger son's peanut allergy. My older son was pleasantly surprised when one of the golf buggy drivers (who we hadn't yet met) had clearly heard about our holiday! Breakfast was an amazing spread (I loved the beef congee and pho) with every cuisine covered. All in all, a very tranquil stay and we'd very happily return.