Four Seasons Resort The Nam Hai, Hoi An

Had an excellent stay here in a three bedroom beach front pool villa. Villas are well appointed and comfortable with plenty of outside space facing the beach. It is an extremely well run hotel. Our butler - Sue - was exceptional - attentive and discreet and made our stay particularly happy. Hoi An is close by for restaurants and shopping. The beach is empty and good but not the most beautiful in the world , the sea a bit rough when we stayed but the hotel facilities and service at the hotel are top notch.

We have just returned from an 8 night stay here and I can truly say it was probably the best hotel we have ever visited. The trip was to celebrate our 25th wedding anniversary and the hotel went out of their way to make us feel very special, from our initial welcome all the way through. The hotel and rooms are absolutely stunning with the most beautiful beachfront location, every detail is catered for. We very much hope to return some day but in the mean time they have given us some fabulous memories.

Our stay at Four Seasons Resort The Nam Hai was simply exceptional. The service was truly first-class and absolutely flawless — nothing was ever too much trouble. Every time we called for a buggy, it arrived within 2–3 minutes without fail. The efficiency and attention to detail were so impressive. The resort itself is stunning, and our villa was incredibly spacious and beautiful — a perfect blend of luxury and comfort. A very special thank you to Chef de Cuisine Yam Lal Kandel, who went above and beyond to prepare meals for us. Everything he made was absolutely delicious, and his care and personal attention made our experience even more special. All of the staff were truly wonderful. From Nam Tran to Tien, every single person we encountered was helpful, warm, and always smiling. Their genuine hospitality made such a difference. The only very minor point was with in-villa dining, where on one occasion we were provided with two sets of cutlery, plates and napkins instead of three as there we were three adults, and were told that only two sets are provided as standard. This was a small oversight in an otherwise outstanding experience. Overall, an incredible stay and we are already looking forward to returning.

Hotel is outside of HoiAn on the coast - but an easy taxi transfer in (about 30 mins depending upon traffic). The hotel setting is spectacular! Tropical landscaped gardens and an amazing beach. Cleanliness - exceptional! Real sandy beach, and plenty sunbeds etc for those wanting to relax on the beach, or by the pool. We had one of the villa's with our own veranda with access straight onto the beach, which just felt like such a luxury! The villa was outstanding! So much space, and the attention to detail was out of this world. Nothing was out of place, and the personal touches just added to the magic of this place - little bookmarks each night, notes welcoming you to the resort, citronella candles lit in the evening. It all added to feeling welcomed, and being looked after. The staff were incredibly helpful, kind and friendly and the manager always stopped to greet us, enquire if everything was going ok etc. This is very much a luxury hotel, so not cheap - but it is probably one of the best hotels we have ever stayed in. (And we have stayed in some amazing places!) The hotel was quiet, and peaceful. Very zen-like and tranquil. We loved it!!!! Everything about our stay here has been memorable.

The expectations for a four seasons resort property are always high and this property does not disappoint. The whole property is beautiful with a great beach, many pools, and multiple' great resturants. Our pool villa was striking with a separate living room and bedroom in separate structures on the large compound with entry fountain garden, lawn with palm trees and a private pool with ocean views (at a distance). To make this all feel comfortable our butler was constantly working to make our stay seamless. The terrif is in line with four seasons Resort properties all over the world which makes it very expensive in the Vietnamese market, however what you get is a world class four seasons experience. There are 5 star beach properties in the area that are more affordable, but they can't match this four seasons experience. So if you are looking for a great deal this may not be a good choice but for a great experience this property delivers.