Four Seasons Resort The Nam Hai, Hoi An

Hotel is outside of HoiAn on the coast - but an easy taxi transfer in (about 30 mins depending upon traffic). The hotel setting is spectacular! Tropical landscaped gardens and an amazing beach. Cleanliness - exceptional! Real sandy beach, and plenty sunbeds etc for those wanting to relax on the beach, or by the pool. We had one of the villa's with our own veranda with access straight onto the beach, which just felt like such a luxury! The villa was outstanding! So much space, and the attention to detail was out of this world. Nothing was out of place, and the personal touches just added to the magic of this place - little bookmarks each night, notes welcoming you to the resort, citronella candles lit in the evening. It all added to feeling welcomed, and being looked after. The staff were incredibly helpful, kind and friendly and the manager always stopped to greet us, enquire if everything was going ok etc. This is very much a luxury hotel, so not cheap - but it is probably one of the best hotels we have ever stayed in. (And we have stayed in some amazing places!) The hotel was quiet, and peaceful. Very zen-like and tranquil. We loved it!!!! Everything about our stay here has been memorable.

The expectations for a four seasons resort property are always high and this property does not disappoint. The whole property is beautiful with a great beach, many pools, and multiple' great resturants. Our pool villa was striking with a separate living room and bedroom in separate structures on the large compound with entry fountain garden, lawn with palm trees and a private pool with ocean views (at a distance). To make this all feel comfortable our butler was constantly working to make our stay seamless. The terrif is in line with four seasons Resort properties all over the world which makes it very expensive in the Vietnamese market, however what you get is a world class four seasons experience. There are 5 star beach properties in the area that are more affordable, but they can't match this four seasons experience. So if you are looking for a great deal this may not be a good choice but for a great experience this property delivers.

Superb from start to finish. I will always look for a 4 season now after the experience at this resort. My beachfront pool villa was amazing, the inflatable flamingo they provided gave me so much fun, the floating breakfast was delightful and the fact they heated my pool for arrival.. love it! At the main pool the staff were attentive and the food and drink excellent. In fact all food and drinks options were wonderful, pricey but i expect that at this type of resort. I would come back here in a heart beat as i wished i got to stay longer. The fact the manager greeted me on arrival and departure really made it special, as for my Butler My, she laid out such a wonderful cake, card and decorations for my birthday, was there to help with everything instantly, thank you My!!!!

Every member of staff weather in the restaurant or doing the garden made an effort to engage at every opportunity and it makes such a difference. It wasn’t just the effort but standards of service were always first class. The guys working around the pool were super efficient and provided faultless service. The resort is quite spread out and wife is partially disabled but the buggies always came to pick us up promptly and the drivers always helpful. There are pools to suit everyone and you are very close to the lovely beach. The Indian restaurant in particular has gorgeous food and that includes for vegetarians. The staff here were great as they were for breakfast (same place) If we had to single out one thing about this resort it would be the proactive exceptional staff that seem to try and think what you might want before you know it yourself.

This hotel is beautiful and impeccably maintained - it looks brand new, but the service is refined and more more personalized than is typical for a large resort. The newly renovated rooms are gorgeous - calming sanctuaries indeed. They had the largest four post curtained bed I've ever seen and even had beautiful column candles lit in the room during turn down, which are uncommon at hotels and really create ambience. Breakfast was spectacular in every regard - looks, quantity, and especially quality. It also included champagne and sangria. It might be slightly better than my next favorite breakfast buffet in Asia, the FS KL. Food at all of the other outfits was quite good as well. The Indian restaurant has a few unique takes on classic dishes that worked well (such efforts often flop elsewhere). The only downside I can think of is that they closed the breakfast buffet at 10:30a. I completely understand having the last seating at that time, but it doesn't leave much time to enjoy the impressive buffet. The spa should not be missed - the masseuses were expertly skilled. These were not the typical "scripted" resort massages. Rather, they found areas of tension, then focused on relieving them. My range of motion increased because of the massage. The ambience was also excellent, with a very nice one minute gong ritual that helped you internalize the relaxation. Finally, the concierge team responded super quickly on Whatsapp and went above and beyond helping us change our flight when our original flight kept getting delayed. It was truly superb service. Thanks for the great stay - you've earned your two Michelin Keys.