Four Seasons Resort The Nam Hai, Hoi An

Wow! What a gorgeous spot. The white sand beaches, the decor designed perfectly, and a lovely staff. The room is relaxing and reflective of the cultural design.

A warm welcome from River when we arrived at the airport late from the UK, followed by a lovely greeting by our host Trang at reception at FS made us feel instantly at home. FS is high end luxury spread over a large area with a personal feel throughout. Your host, in our case Trang, does everything for you. She made us feel we were part of a family rather than just looking after us. Nothing was too much of a problem. Our villa was a pool villa, one bedroom garden view. It was massive. The bedroom, en-suite etc was large enough, then you have another large villa containing the lounge dining room which goes down to the pool. We didn’t need to use this room in our stay but could easily house 12 people for chilling out. Pool we had slightly heated and was a perfect size and although a garden view room, you could see the sea. Indoor and outdoor showers, huge comfortable bed. We tried the Cafe Nam Hai for the Indian food restaurant. Amazing meal. All the food was cooked to your taste regarding chilli heat. Staff here, as throughout the hotel, seemed to know you straight away and look after you. Also ate at the international/ Vietnamese La Sen. Lovely food again. Nice mix of food to suit all palates. Staff friendly courteous, polite. Breakfast was also at the Cafe Nam Hai. Lovely spread. Cooked to order and buffet. You could get your food or have it served to you. The beach is huge and clean but due to the wind and lack of time we didn’t spend much time on it. Because of the expanse of the site you felt that it was very quiet. Never an issue to book any restaurant or activity. The massage at the Spa was perfect. Very relaxing. I missed half of it and was too relaxed and slept! Thank you Lin. You can get around via walking, bike which is provided or buggy. At night the lighting could be better as was easy to miss a turn on a bike. Obviously whilst walking you could use a torch which again is provided. I understand that FS do not want neon lights everywhere but maybe just improve it. Also maybe the odd wooden signage board to help get around? You are given a map but once you are out there isn’t clear directions. These are small points. What really makes this resort are the staff and in particular our host Trang. We met many other members and all of them without exception were so friendly but Trang was a diamond. I honestly thought she was wired to her phone as every time I asked her for something or to do something, the message was read and replied to instantly. She was if anything proactive rather than reactive. Everyone needs a Trang in their life. I am sorry that I hang mentioned other people’s names all of which could be highlighted. I cannot wait to return. Enjoy

Truly a luxury resort - maybe the best in Vietnam. Everything you dream of in one place - and you do become happy the minute you enter this world class estate with yoga, tennis, Padel, pickleball, basketball, gym….even my body got happy

The Four Seasons was our first stop on our 10 day trip to Vietnam. After a bit of a nightmare flight situation we finally arrived at 3am and the Four Seasons had staff waiting for us to take us to our villa and had a whole meal waiting for us which, after 32 hours of travel, couldn't have been a better surprise. This property is gorgeous on site. While expensive for Vietnam, it was easy to understand that it was the service, accommodations and experience on site that made it worth it. It was an easy trip into Hoi An and the Four Seasons was a nice respite from the business of the city. It was a wonderful jumping off point for our trip (although set the expectations for accommodations VERY high). It's worth saying that the splendor is ON property. The beaches, outside of the beautiful view you get of the beach on the property, is not somewhere you would expect to want to spend time. I would definitely recommend this property to anyone visiting Hoi An. Thank you to the entire staff. It was an experience we will always cherish.

We have stayed at a number of Four Seasons properties around the world, and I do not say this lightly: Our stay at The Nam Hai was the finest service experience we have ever had. From the very first moment, it was clear this would be special. As we stepped out of the Four Seasons van, we were personally greeted by Marcel Oostenbrink, the General Manager, along with the rest of the leadership and support teams, at least a dozen people in total. They welcomed us by name, knew our family, and were fully fluent in our preferences and needs discussed in advance. They even referenced prior stays at other Four Seasons resorts. That level of preparation and continuity is rare. We were immediately escorted to our villa by Mr. Ngo Anh Tuan, who remained a constant, reassuring presence throughout the stay. Tuan also introduced to Anh, our expert host for the week. From that moment on, everything felt effortless. Our Beachfront Pool Villa was stunning. Beautifully appointed, impeccably maintained, and directly overlooking the ocean. With 3 separate bedrooms and one large central gathering space that spilled out into the pool area overlooking the ocean, it was private, serene, and felt like a true sanctuary. Every detail was thoughtfully considered, from housekeeping to turndown to the calming rhythm of the waves. The fitness center was an oasis. The weight room was well stocked with freeweights, dumbbells, and over a dozen machines. The studio had multiple racks for dips, pull ups, and a large space for body weight exercise and stretching. Adjacent to the fitness center were tennis, padel, and most importantly pickleball courts. Spa treatments were excellent and restorative, and the spa setting is both dramatic and calming, with private spa villas housing each individual treatment. And the staff put on special events as well - the most memorable being the “Cocao Galaxy” - a room full of bespoke chocolate treats. While the amenities, lodging, and setting were world class, what truly sets The Nam Hai apart is the team’s collective care and memory. Real, human, personal memory. It was unmistakable that our experience mattered deeply to every member of the team. Every single staff member seemed to remember our names, our preferences, and the individual needs of each family member. Not once. Every day. Everywhere on the property. We were not treated as guests, but as family. The bell staff, buggy drivers, and maintenance team were remarkable. Rain or shine, day or night, they attended to every need quickly, expertly, and without fanfare. The experience was seamless. Ms. Dung, the breakfast manager, catered to our every need with warmth and precision. Jimmy, the F&B Ambassador, was born for his role. Mr. Phuong , the manager at the Vietnamese restaurant and his team, delivered impeccable dinners night after night. At breakfast and dinner, Tien was nothing short of phenomenal. She took extraordinary care of us at the restaurant, and even took special care of our daughter, who slept in most mornings. She ensured food was sent back to the villa. Tien generously taught us about Vietnamese coffee, and made every meal feel like eating with family. It was deeply personal and unforgettable. Each restaurant was excellent one with out of this world traditional Vietnamese dishes and another with the best lamb vindaloo I’ve ever tried. But our experience at NAYUU deserves special mention. Across 14 courses, Chef Alex and Otka, working in coordination with the Odo chefs, delivered one of the finest sushi meals I have ever had anywhere in the world. Truly exceptional. Even outside of the restaurants, food and beverage delivery throughout the villa was flawless. Timely, warm, and always delivered with genuine care. Canh and Hien created a beautiful floating basket of local fruits and pastries and made sure we never missed a meal. Leadership presence was felt everywhere, not just seen. Saif, Head of Food and Beverage, sets a standard that permeates every outlet. His approach to cuisine, culture, and guest experience is evident in every meal and in the consistency across the entire food and beverage team. He is also a wonderful human being. Marco, Head of Guest Experience, was exceptional. His support was constant and thoughtful. When late December weather was not cooperating, he empowered maintenance to override default pool temperature limits for our comfort. When surf conditions were considered too rough by local standards but we wanted to play in the waves, he empowered the lifeguard team appropriately, based on trust and sound judgment of our capabilities. Every need was considered carefully and reasonably, so that wants never even needed to be asked. And then there is Anh. Our expert host for the week. Somehow, without ever being physically omnipresent, her presence was felt and experienced everywhere. She anticipated needs before we voiced them, offered ideas we would not have thought to ask about, and quietly made things happen. Fresh fruit and coconuts appeared exactly when needed. Bubble baths with rose petals and shells were prepared as surprises. Spa appointments, activities, and dining reservations that seemed impossible were simply done. She listened to casual comments and turned them into reality. She was kind, intuitive, and extraordinary. Truly part of our family’s experience. Even our departure exceeded expectations. Late checkout aligned perfectly with our late flight, and that flexibility was a gift. We were sent off warmly by the team, with thanks and hugs aplenty. The airport service was absolutely worth it. We were white glove escorted from the hotel transport, through check in, immigration, security, and directly to our lounge seats. What could have been hours in line became extra meaningful time at the resort. Ultimately, for six days the entire team at The Nam Hai made us feel like family. We will remember each of these individuals with genuine affection, and we will remember this stay as the gold standard for hospitality, service, and amenities. In short, the Four Seasons Nam Hai should be at the top of every travelers bucket list.