Visited here for 5 nights and I can honestly say it’s the best resort I have ever stayed in! From the minute we entered the gates we were greeted with smiles and excellent service. Nothing was too much trouble and everything was done with excellence. Staff took a keen interest in their guests and seemed to know exactly where we needed to be when we were picked up in the buggies that get you from A to B! The accommodation and housekeeping were top notch and it was a pleasure to come back to our room that was like an oasis of calm! Each restaurant we visited was excellent and menus were varied but beautifully prepared dishes with care were the order of the day! All in all this resort is the perfect getaway for excellence and care! Very highly recommended!

My week here with Templespa was off the scale! From the minute we arrived everything was sheer luxury. Staff couldn't have been more helpful and were all absolutely gorgeous, proud of their resort and country. The attention to detail in EVERYTHING was just mind blowing. Food and cocktails spot on and accommodation couldn't be faulted. This is, without any shadow of doubt, the most luxurious place I have ever been.thank you to everyone.

I am used to work with the Four Seasons brand on other destinations, so when I arrived in Vietnam it was only natural for me to contact the one in Nam Hai. I usually work as a fitness and lifestyle model for the brand, and our collaborations have always been pleasant and respectful. So I contacted the Director of Public Relations & Communications, Sales & Marketing to ask if she'd be interested in working with me. 1 hour later I received a very cheerful email from her and I quote : "Thank you so much for your email! We are constantly looking for models when creating content for the property. Do you mind sharing some of the pictures that you have collaborated with the other Four Season. I'd be happy to have a look at the pictures". I immediately e-mailed back my portfolio but I was astonished to receive no reply from her at all. One day passed. Then 2. Then 3 days and still no reply from her who had been absolutely delighted that I'd contacted her in the first place. I decided to write to her again asking if she'd received my portfolio, and to my surprise she replied laconically: "we do not require a model for any photo shoot/video shoot". I did not understand what had just happened, as she'd been absolutely delighted that I'd contacted her in the first place. Besides she had told me that they were always on the lookout for models. What could have happened to radically change her perception of me? So I spoke to my husband, who made me realize with horror that it was my skin color that had been the problem. Indeed, I'm black and when I first e-mailed her, she didn't know. She was delighted that I contacted her in the first place but once she saw my portfolio and realized that I was a black person, her behavior changed radically. I'm shocked that in 2024 someone working in such a high position for such a prestigious brand would behave this way. I'll be even more shocked if this behavior goes unpunished. I plan to write an open letter which I will post on social networks and then contact the Group's management. I will also contact anti-racism associations. I will not allow anyone to denigrate me or my work on the pretext of my skin color.

This is probably the best hotel experience we have ever had. I cannot fault this property or its staff and I cannot thank them enough for making our honeymoon incredible special. From the moment you arrive, it’s luxury of the highest calibre. We were introduced to our butler and taken straight to our room - no faffing around at the reception. Our butler, Tam (a superstar by the way) then took my credit card and our passports and sorted everything whilst we immediately fell in love with our villa and infinity pool. The property is immaculately kept up and there are constantly gardeners looking after the grounds to make sure of it. The villas are cosy yet spacious and we felt right at home very quickly, especially with Tam there to take care of our every need. The infinity pool is the perfect temperature and we spent most of our time in it or next to it basking in the wonderful sun, gazing into the palm trees, beach and sea in the background. Breakfast is excellent, with a huge variety of fruit, cheese, cold meats, yoghurt, breads, spreads and even champagne. From the menu you can order hot western food (bacon and eggs etc) but also a number of local breakfast delicacies like Pho (yes they have this for breakfast!) which I enjoyed most mornings. Make sure to get a Vietnamese coffee with condensed milk (I had it cold!). The staff are amazing and always knew our names and remembered our preferences. The restaurants are very pricey but worth a try at least once - we admittedly spent most nights in Hoi An eating very cheap and local. We even managed to order local Banh Mi to the poolside for a couple of lunches. The spa is open wonderful and there is often some sort of guest guru / specialist visiting which you should make the most of. But the star of the show was, as already alluded to, our Butler, Tam. She was just so incredible and looked after us as if we were family. She was so warm, friendly and accommodating and we already miss her so much! Thank you again so much, Tam! The Four Seasons is known to be one of the best and the Nam Hai property absolutely lives up to this reputation and hype. It’s not cheap but you absolutely get your moneys worth from a hospitality perspective. We have already told all our friends about it and would love to come back one day.

I had the most spectacular stay at this property. Every note was pitch perfect. An amazing breakfast buffet. A wonderful “street food” dinner buffet. The rooms are amazing as are the villas. Every need was anticipated. A very big shout out to Marco who helped me out with a health matter for which I was very appreciative. I had lost a prescription and within a few hours Marco was able to replace what I had lost. Another shout out to our butler, Khan. A great guy. A consummate professional and a very nice guy. I can’t recommend this hotel more highly. Lovely people who take their jobs seriously. It’s not just a five star property—-they make you feel completely at home.