Four Seasons Resort The Nam Hai, Hoi An

The moment we arrived at the hotel, our beloved dog Herry was warmly welcomed by name .Through my travels, I’ve often realized something: more than any facility, what truly matters in a hotel is the people you meet there. The way the staff treat their guests can completely transform the quality of a journey. Four Seasons Resort The Nam Hai, Hoi An is exactly that kind of place. Every staff member made us feel safe and cherished, always us with bright smiles and genuine kindness. A heartfelt thanks to Annie — because of you, our stay became even more meaningful and unforgettable. You are truly the best. And to the chef who thoughtfully prepared sweet potato and apple treats for Herry: what you gave us that day was not just food, but a gesture filled with care and sincerity. That warmth will stay with us for a very long time. The pho we enjoyed as our first late lunch was the best we’ve tasted in Vietnam, and the yoga and meditation classes were so carefully organized that they brought us deep rest and healing. Four Seasons Resort The Nam Hai, Hoi An is not simply a hotel. It is a place that makes you and your family feel truly cherished and cared for.

The Nam Hai is absolutely stunning. From the moment we arrived the stay was bliss. My absolute favourite thing from this stay was the bed linen. It was the softest and nicest linen I have ever had in a hotel. I dream of going back, just for the bedding! Staff were absolutely magnificent too.

This was our first experience of Four Seasons and the four of us we were blessed with staying in a three bed ocean front pool villa. Every moment from when we first arrived, to when we (sadly) left, we felt thoroughly spoiled. On arrival, we were greeted by various members of the team including Thu our butler, and then instantly whisked off to our villa which was immaculately presented with an incredible view out over the quiet, wide beach. We had a large infinity pool which was beautifully warm, in our own garden which was tended to each day. We are very grateful to Thu for looking after us so carefully and thoughtfully. Nothing was too much and we enjoyed freshly cut fruit (thank you for preparing sweet asian pears!), drinks and ice cold towels throughout the day. I loved that *every* member of staff got to know us very quickly particularly my younger son's peanut allergy. My older son was pleasantly surprised when one of the golf buggy drivers (who we hadn't yet met) had clearly heard about our holiday! Breakfast was an amazing spread (I loved the beef congee and pho) with every cuisine covered. All in all, a very tranquil stay and we'd very happily return.

Hotel that teaches you what true luxury is. From the arrival experience to the dining experience and even the departure experience, everything was excellent. Nothing particularly special was provided, but all of the staff hospitality was outstanding. This stay reminded me of the excellence of Four Seasons. Never forget. Thank you.

A surprise stay as I am very sensitive to bad service. The service is so bespoke, and professionally luxury from arrival experience to depature moment. Most of the team members seem to know what they are doing and provide friendly, knowledable conversations. Although I do not like the room design and the hotel facilities; the service is one of the greatest in Vietnam and IC Da Nang is way far behind. :-)