Four Seasons Resort The Nam Hai, Hoi An

We've stayed in some fancy places and this would be towards the top of the list. We had a two building compound with private butler, pool, fountain, three day beds, seven sofas. The surroundings are so opulent it's just begging to be the basis of a future season of White Lotus (which so far have all been at Four Seasons resorts, so that fits). There is a complimentary shuttle bus to the Old Town, which is infrequent but works very well if the timing suits. Otherwise we used Grab (similar to Uber) which also worked well and was astonishingly cheap.

What a hotel really makes great is its staff. At this resort all staff members deliver an outstanding service and a genuine attitude. They don't just provide an excellent service, they interact and they show interest and they really care. I have stayed at many other FS properties, fabulous resorts and hotels around the world. This was among the best! The villas are beautiful and spacious. They are very well maintained, despite showing their age in some areas. The centre part behind the bed is quite odd and would probably to be designed the same way nowadays. However, all other areas of the villa are top notch and very tastefully designed. There are three main restaurants, serving various Asian food (Vietnamese, Indian, Japanese). The only downside here is, that there is no Western food menu available. Of course, they offer you the all-day in-room dining menu and you can have all of it in one of their restaurants. I would highly recommend to add a proper Western menu to the fabulous other menus available. I had a very professional spa treatment (facial and foot massage) by Cherie. The layout and location of the spa is beautiful. The guest relations manager Marco is very caring and attentive, I felt very welcome from the first moment. Don't hesitate to book this resort. You won't regret it!

Four Seasons Resort Hoi An is an unforgettable experience. The staff is incredibly attentive—they greet you by name and somehow know your preferences before you even say a word. The resort is spread over a large area, so each villa comes with bicycles. Since I don’t ride, they provided a buggy instantly whenever I needed to get around. My villa was quite far from the main areas, but the transport service was always prompt and friendly. The weather was perfect during my stay, and the poolside service was excellent. The villa itself was magical—elegant, peaceful, and beautifully designed. The outdoor shower area with a serene Buddha statue made it feel like a private sanctuary. I felt like royalty the entire time. If you’re visiting Vietnam and need a few days of true relaxation, I highly recommend this resort.

I’ve stayed at some of the best hotels around the world, but this property was a total disappointment. If you’re okay with sharing your room with lizards and cockroaches, then this might be the place for you—because we found both in our villa. The staff is clearly untrained and lacks basic hospitality etiquette. We stayed for four nights; the first three were manageable, but the last night was a disaster. The power in our villa went out completely, and after nearly an hour of back and forth with their engineering team, we were told at 12:30 AM that we would have to shift to a new villa. Fine—we packed up and moved. But once we got to the new villa, no one came to help us settle in. No courtesy call, no assistance, not even an apology from the manager. It was like our inconvenience didn’t matter. Service was below average, and language barriers only made things worse. I wouldn’t recommend this hotel if you’re looking for even basic levels of comfort or professionalism.

We had an amazing 4-night stay in two huge one-bedroom villas with a spacious shared living room, a private pool, and stunning views of the sand and sea. Falling asleep to the sound of the waves from our patio was incredibly soothing and made the whole experience even more relaxing. Breakfast was exactly what you’d expect at the Four Seasons—plenty of variety, super fresh ingredients, and everything done to the highest standards. One of the highlights of any trip to Asia for us is the fruit, and this time was no exception—the selection of fresh, hard-to-find tropical fruits was amazing. There were just enough complimentary activities to keep us entertained without feeling overscheduled. Tea ceremony meditation, singing bowl meditation, crispy roll making, and coffee tasting to mention a few. As a professed pickleball addict, I was happy to see that there are two well-maintained courts. We also used the gym several times which was truly first-rate—spacious, clean, fully equipped and well maintained. It even had a separate room dedicated to TRX and kettlebells. The location was perfect—close enough to town (10 min) by shuttle or taxi but far enough from the tourist crowds for peace and privacy. My husband had a minor accident—he tripped and twisted his ankle (not the hotel’s fault)—and the staff rushed right over to help. A nurse onsite at the hotel came over immediately and continued to check on him in the following days to ensure he was doing well. Huge thanks to our gracious and attentive butler, An - and Annie— both of whom took such great care of us and made sure everything was flawless!