Four Seasons Resort The Nam Hai, Hoi An

My husband and I just left this resort after 4 phenomenal nights. We will be in Vietnam for 3 weeks and picked 4 nights here in the middle to relax and enjoy the beach. I was very sad to leave today. The grounds are beautiful and well maintained, our beach villa was a slice of heaven, breakfast every morning was exquisite, and the staff was amazing! I cannot say enough about all of the staff. Everything was perfect, our needs were anticipated even before we thought of them, the staff knew our names and seemed genuinely happy to assist us. I cannot wait to return!

Romantic and luxurious experience. The pool and weather in unbeatenable. Breakfast was great too. Thanks to management and team for wonderful stay

Perfection. This resort is a tranquil oasis with uncompromising service. Our 3 bedroom villa was a dream for our family of 5 (all adults) giving us each our own space but providing a central space for getting together. The pool was huge and there was a full complement of outdoor amenities. The best part was our butler Thinh who made sure everything worked smoothly. He organized the most beautiful birthday celebration for us that inspired us to spend the evening reminiscing and laughing. All of his touches were so thoughtful and personal that it was one of the best birthdays we've ever had. The rooms and the pool were always perfectly ready for whatever we needed. When we encountered a problem with the lighting in our room, he found a solution. He made this Four Seasons resort the finest we've ever stayed in. The rest of the staff is also top-notch--from the bell-men to the servers at breakfast (the latter was also amazing). Hoi An can be a bit bustling and it was ideal to have the oasis to come back to. From the rooms to the staff to the food, it all worked perfectly

We absolutely loved our stay! The Four Seasons does such a good job finding and retaining quality people. They allow their staff to be unique with a strong service mind. This is the case with everyone we came into contact with. Thank you to Marco (concierge) who made excellent recommendations and patiently handled changes to our itinerary. Marco also took the time to greet us and say good bye at departure. Thank you to our butler Quan, who went above and beyond daily for us. I had someone come to blow my hair out and he handled all of the arrangements. The food at all of the restaurants is amazing, especially breakfast. The Omakase at the Japanese restaurant was delicious and we loved speaking with the Spanish chef. Our pool villa was stunning although the weather did not cooperate while we were there. Two bikes were provided and it was fantastic riding through the beautiful property. The small daily snacks and nightly negronis were delicious. We slept so soundly every night. We booked several of the wellness services via private sessions and were very happy with the quality of massage, reiki, meditation and couples time. My husband is very skeptical and he raved about his session with Brad, the visiting master. We also loved our couples bath filled with lemon grass, limes, rose petals, cilantro and other detoxifying herbs. The beach has some trash which could have been exacerbated by the strong swells. We arranged a cultural tour through the hotel with Vu and he was so informative and educational! I am sorry we did not have one more day to tour with him. Another thank you to Jimmy, Toi (breakfast), Lieu (spa), Anh (Vietnamese restaurant), Dung Tran (breakfast) and Tram (breakfast) and I am sorry to not be able to remember everyone else we interacted with.

Wow! What a gorgeous spot. The white sand beaches, the decor designed perfectly, and a lovely staff. The room is relaxing and reflective of the cultural design.