Four Seasons Resort The Nam Hai, Hoi An

A truly remarkable 4 days! We were pleasantly surprised when we arrived and they walked us to our villa. We got upgraded to a villa on the beach with its own private pool and the best butler ever, Nok! From morning to night Nok made sure our stay was impeccable. She wowed us by decorating our room with balloons for my husbands birthday. She hand wrote little notes throughout our stay - such a nice touch. She recommend great restaurants, activities and checked in with a fruit platter or an iced cold coffee from time to time. The property is breathtaking, the food is amazing (the breakfast buffet alone is worth it) and the staffs kindness and hospitality is what made our trip so memorable- talk about everyone literally remembering your name. We even extended our trip an extra night! Musts: omakase with chef Alex, breakfast buffet every morning, pickleball lessons with Coach Dan.

Our four night stay ( family of four) was delightful! The resort property is beautiful, peaceful and meticulously maintained. Our ocean view pool villa was stunning-many thanks again for the unsolicited upgrade! We enjoyed delicious meals featuring both local cuisine and more Western dishes. The staff was attentive, knew our names and full of smiles. Our butler Nok was exceptional! She took great care in meeting our every need and was such a pleasant and sweet young woman. She even texted us upon our return home to see that we arrived safe and sound. WELL DONE Four Seasons!! We look forward to our next Four Seasons experience.

Our stay at The Nam Hai, Four Seasons Resort in Hoi An was truly one of the best hotel experiences we’ve ever had — pure luxury, flawless service, and stunning natural beauty all in one. We stayed in a three-bedroom beachfront villa with a private pool, and it was beyond breathtaking. Each bedroom featured a king-sized bed, gorgeous ocean views, a spacious soaking tub, and an outdoor shower that made the whole experience feel even more serene and connected to nature. The shared living space was perfect for our family — with a dining table, TV, and plenty of room to relax. One evening, we had a private dinner served at our outdoor table by the pool, and it was unforgettable. Our dedicated butler, Ruby, was an absolute gem. She was warm, attentive, and went above and beyond to make sure everything was perfect for us. Thanks to her, we never had to lift a finger — everything was arranged seamlessly and with genuine care. The resort grounds were nothing short of spectacular. The main pool was elegant and tranquil, and even though the resort was busy during our stay, we always managed to find two loungers together. The beach was just steps away, with soft sand and plush beach chairs set up and ready for us each day. We were lucky to receive complimentary spa treatments through our travel advisor, and I can confidently say it was one of the best massages we’ve ever had. My husband and I had a couples massage in a spacious treatment villa overlooking a koi pond — from start to finish, the experience was peaceful, luxurious, and completely restorative. Transportation around the property was made easy with golf carts just a quick call away. The food and drinks were exceptional throughout — flavorful, beautifully presented, and fresh. We even toured the on-site garden, where much of the produce is grown, which gave a lovely local touch to the experience. Everything was thoughtful, seamless, and elegant — a perfect blend of Vietnamese charm and Four Seasons service. We left dreaming of our return and wishing we had booked a few extra nights. This place is special.

I lost my watch in a Grab car during my stay, and the hotel staff went above and beyond to help me get it back. Everyone was friendly, helpful, and acted quickly. You can really see they care about their guests and always do the right thing. Truly excellent service—thank you!

We wanted to thank all the staff at The Four Seasons Hoi An for making our x4 night stay last week so memorable. We stayed in a sea view villa with its own pool and butler. Hung looked after our every need and surprised us with gifts during our stay. Hong Ly Nguyyen at the concierge desk was a treasure. She had studied in Sicily, Italy and so we were able to practice her Italian language skills together. She arranged excursions, restaurant bookings as well as liaising with our next hotel and taxi service. Nothing was too much. The Four Seasons app worked well as did the what’s app service for in room dining. All the pools, including the private one at the villa were perfectly maintained. The breakfasts were plentiful and sumptuous. Again, the serving staff were so friendly and could not do enough for us addressing us by our names each morning. The gym facilities were also top notch with excellent equipment and cleanliness. We would love to return. Thank you! Fabrizio