Four Seasons Resort The Nam Hai, Hoi An

I usually read many reviews from various sources before selecting a hotel. In the case of the Four Seasons The Nam Hai, the reviews usually start with something like this: ‘I have traveled the world and stayed at many top resorts, the Four Seasons The Nam Hai is one of the top.’ Having read those reviews, my expectations were high. I am happy to say, those expectations were met. And, having traveled the world and stayed at many top resorts, the Four Seasons The Nam Hai truly is one of the nicest resorts in the world. The resort and its facilities are beautiful. The service is amazing. I can only find one fault (more on that later). The Four Seasons experience started at the Da Nang airport where we met our driver. In short order, we were whisked away and 30 minutes later we arrived at the Four Seasons. We were escorted immediately to our villa, where we checked in. We were traveling with friends and stayed in a two bedroom pool villa (#1020). At the villa, we met Ms. Ahn, the butler who would be taking care of us during our stay. The villa itself was at the edge of the resort property and quite a trek to the restaurants and pools. But, not to worry, each villa has its own set of bikes to get around. The beach and the grounds of the resort are nothing short of spectacular and we enjoyed using the bikes to get around. Lush green gardens give way to the beautiful beach and ocean. The three resort pools are very large and are surrounded by loungers and cabanas. Within 30 minutes of arriving at the villa we were in bathing suits and in the pool. A late lunch and cocktails arrived 15 mins later. We were quite impressed with the villa. The building with the central living and dining room was quite large and afforded a beautiful view out to the pool and the ocean beyond. The stand out feature of the villa was absolutely the infinity-edged pool with the view out to the ocean. As a group of friends, we spent hours in the pool relaxing and enjoying each other’s company. We were also able to enjoy lunch by the pool at the outdoor dining table. In the evenings, we retreated inside to the large dining room to share meals and play games. The bedrooms, if you can call them that, are separate structures and probably larger than most NY apartments. Our bedroom included a sleeping area, sitting area, study, terrace and a bathroom with an outdoor shower garden. The villa was immaculate. Having stayed in many Four Seasons before and having our own Four Seasons bed at home, going to sleep at night felt absolutely perfect. I love the very plump king sized pillows and the down comforter - nothing better. I also very much enjoyed the garden shower. Toiletries at the Four Seasons are from Natura Bisse. As for the one complaint / fault I could find, it is related to the various levels of the villa. The villa steps down from the bathroom to the sleeping area and then again to the sitting area. At night, the villa is very dark and the steps are not illuminated, making getting up at night a bit treacherous - nothing a flashlight can’t solve, but something to note. While we were at the Four Seasons, we took advantage of in room dining as well as breakfast and dinner in the restaurant. Food was excellent across the board. While we would normally prefer to have breakfast in the villa, I will say that breakfast in the main restaurant is absolutely worth getting out of bed for - the spread was amazing, featuring Asian as well as Western cuisine. My personal breakfast favorite was the beef pho, but with so many options you will be spoiled for choice. During the day, still being full from breakfast, we typically ordered light bites around the pool. Everything arrived piping hot and was delicious. On our last night, we went to dinner at the Vietnamese restaurant where they were offering a street food tasting. Again, the variety and quality of the food was amazing. We ordered so many dishes that it is hard to recall them all and claim favorites. One night we took the resort shuttle into Hoi An and had dinner at the (original) Morning Glory restaurant - the service was quick and the food was excellent. While we only made it into Hoi An on one occasion, the coffee bar and restaurant scene there is excellent and you could easily return again and again. Shuttle transfers at specifics times are complimentary. Last, but certainly not least, our butler, Ms. Ahn, was absolutely wonderful and anticipated our every need - arranging a buggy, extra pool towels, breakfast before departure, sunscreen, making dinner reservations, etc. In addition, Ahn also provided us with little extras that we did not know we needed - fruit and cocktails by the pool, a special bath with rose petals, ironing our clothes, etc. Ahn was integral to our overall experience and representative of the service that sets the Four Seasons apart from the others. If you look for a place to relax and forget about the world, don’t even think twice about the Four Seasons The Nam Hai.

Had an excellent stay here in a three bedroom beach front pool villa. Villas are well appointed and comfortable with plenty of outside space facing the beach. It is an extremely well run hotel. Our butler - Sue - was exceptional - attentive and discreet and made our stay particularly happy. Hoi An is close by for restaurants and shopping. The beach is empty and good but not the most beautiful in the world , the sea a bit rough when we stayed but the hotel facilities and service at the hotel are top notch.

We have just returned from an 8 night stay here and I can truly say it was probably the best hotel we have ever visited. The trip was to celebrate our 25th wedding anniversary and the hotel went out of their way to make us feel very special, from our initial welcome all the way through. The hotel and rooms are absolutely stunning with the most beautiful beachfront location, every detail is catered for. We very much hope to return some day but in the mean time they have given us some fabulous memories.

Our stay at Four Seasons Resort The Nam Hai was simply exceptional. The service was truly first-class and absolutely flawless — nothing was ever too much trouble. Every time we called for a buggy, it arrived within 2–3 minutes without fail. The efficiency and attention to detail were so impressive. The resort itself is stunning, and our villa was incredibly spacious and beautiful — a perfect blend of luxury and comfort. A very special thank you to Chef de Cuisine Yam Lal Kandel, who went above and beyond to prepare meals for us. Everything he made was absolutely delicious, and his care and personal attention made our experience even more special. All of the staff were truly wonderful. From Nam Tran to Tien, every single person we encountered was helpful, warm, and always smiling. Their genuine hospitality made such a difference. The only very minor point was with in-villa dining, where on one occasion we were provided with two sets of cutlery, plates and napkins instead of three as there we were three adults, and were told that only two sets are provided as standard. This was a small oversight in an otherwise outstanding experience. Overall, an incredible stay and we are already looking forward to returning.

Hotel is outside of HoiAn on the coast - but an easy taxi transfer in (about 30 mins depending upon traffic). The hotel setting is spectacular! Tropical landscaped gardens and an amazing beach. Cleanliness - exceptional! Real sandy beach, and plenty sunbeds etc for those wanting to relax on the beach, or by the pool. We had one of the villa's with our own veranda with access straight onto the beach, which just felt like such a luxury! The villa was outstanding! So much space, and the attention to detail was out of this world. Nothing was out of place, and the personal touches just added to the magic of this place - little bookmarks each night, notes welcoming you to the resort, citronella candles lit in the evening. It all added to feeling welcomed, and being looked after. The staff were incredibly helpful, kind and friendly and the manager always stopped to greet us, enquire if everything was going ok etc. This is very much a luxury hotel, so not cheap - but it is probably one of the best hotels we have ever stayed in. (And we have stayed in some amazing places!) The hotel was quiet, and peaceful. Very zen-like and tranquil. We loved it!!!! Everything about our stay here has been memorable.