Thompson Hollywood

We recently returned from a week long holiday at Thompson Hollywood and cannot speak highly enough of the hotel. We were in LA for a 30th birthday celebration and from the moment we arrived they made it incredibly special. The location, the pool, gym and rooftop bar is everything you’d need in my opinion, topped off by a great location. Huge shout out to Matt, Bridget and the team for the great experience start to finish, will definitely be back if we are in the area!

Very disappointed in the terrible experience I recently had at this property which has unfortunately fallen far below the standard one expects from a property associated with the Hyatt brand. The phone in the room was inoperable because it was programmed to another room, the bathroom light fixture was not functioning, stains ( yuck) on the carpet. Had to go downstairs since the phone in our room wasn’t working and spoke to the afternoon manager. She assured us these issues would be addressed when we returned from lunch and our afternoon out. Four hours later, returned to the room and nothing had been done. We were told the engineering department could not replace the light fixture because they didn’t have the part which basically was a lightbulb! To add to the frustration, I place several calls to the front office manager, David Hall,who never had the courtesy of calling back.Upon checking out of the hotel, I emailed David Hall who still has not responded. This lack of service has led to a very disappointing experience and reflects poorly on the Hyatt brand.

Thank you for cleaning the room cleanly! Thanx service The hotel is very good and the location is very good Always thanxs for service

We stayed here as a family of 4 with teenage children for 6 nights for our first trip to LA. We'd come straight from Disneyland which is a spotless resort and the beds were like sleeping on clouds. The pros - rooms are spacious and nicely designed. Housekeeping came around 4 and tidied as well as the usual. Coffee in the room and good bathroom toiletries. The pool was great and felt very chic. The cons - So there was a bit of a culture shock moving into the city as the homeless problem is literally on your doorstep. The beds weren't also as comfortable as I did find myself with a slightly sore back most mornings. We were on the 5th floor and on the Saturday night, the music was very loud till 2.30am. We didn't sleep well at all. We stayed the Friday night too but didn't hear any music that might. They did ask us at reception if we were noise sensitive so offered us a lower floor as an option. There were also some weird noises which sounded like cracking that we couldn't work out whether it came from the window, the fridge or the coffee machine. The pool was really busy at the weekend and it was a fight to get a sunbed. Despite there being very limited sunbeds and there being a serviced bar to the poolside, people still put towels on the sunbeds to retain whilst they were away. The hotel should address this really.

My Husband & I stayed in the King Room with Balcony. Lovely modern with room, with some beautiful furniture. Bathroom had main mirror plus one with mega zoom, brilliant for applying your make up. Large shower, which was very nice. Bed was combatable. Great balcony with table & chairs provided. Views of the Hollywood sign and main streets of Hollywood. Plenty of sun throughout the day. Hotel was close to shops & attractions.