W Hollywood

Had a great stay for 1 night at the W Hotel - reception were lovely, super friendly and gave me a complimentary upgrade [which as always was a lovely surprise] The hotel was quiet; bed super comfy - I slept well. Breakfast the next morning was very delicious. Would stay here again

What an amazing stay from start to finish over Memorial Day weekend. Booked through Amex FHR which came with amazing bonuses on top of the standard bonuses i.e. free valet parking and an additional $100 property credit. First of all, the hotel's renovation from a couple years ago is magnificent and really makes it a standout property in Hollywood. Brianna at check-in was so nice and accommodating and did her best to get our room ready ASAP and was very patient answering every single question I had. Would have loved a larger upgrade to a suite or something but it is what it is. Room itself was very well renovated and spaciously appointed. Breakfast was phenomenal and I was able to stack my Platinum breakfast credit on top of the Amex credit. The hostess and servers were so amazingly nice. I grabbed some things to go from the cafe area and they were also extremely nice. Pool was pretty lively although I wish it was a little bigger. A lot of people not staying in the hotel had day passes so it was quite lively. Bartenders were nice up there as well. Ordered room service a couple times and the delivery folks were also extremely nice. Valet was super friendly and they were able to fully charge up my rental car every time I asked which saved me on gas money. Housekeeping was very friendly as well and would say "hello" or "good morning" every time they saw you. Basically everyone in this hotel was super super friendly. Check-out took quite a long time but one of the bellmen started handing out water to everyone as well. Jose did a fantastic job applying every single one of my credits accurately and I did not have any bill issues which can be quite rare for me. I will definitely come back here!

I’ve stayed at the W Hollywood twice now — once for a work trip and once with friends — and both times I was helped by a front desk team member named Micaela. I don’t usually write reviews for specific staff members, but she genuinely stood out enough that I felt like I had to. Micaela has this rare quality where she makes you feel like an actual person rather than just the next guest in line. She was warm, communicative, and genuinely kind — not in a scripted, going-through-the-motions way, but in a way that felt completely authentic. It’s the kind of hospitality that’s hard to teach, and it made both stays more memorable. The W Hollywood is already a great property, but people like Micaela are what turn a nice hotel stay into one you actually remember. I hope she gets the recognition she deserves!

My necklace and earrings were stolen from my room. Also, if you are traveling for business or an event that is paid for, you still will be charged a daily 'resort' fee, whether you use the offers or not, which was an unwelcome surprise.

What a room and a beautiful view. Everything in the room was wonderful, from the beds to the bathroom. Loved the turn-down service with a goody bag. Only complaint was the food from the restaurant was pretty bland. Heard the same from others.