The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

We just arrived at The Diplomat Beach Resort and unfortunately, this has not been the experience we expected, especially as returning guests. Prior to arrival, we confirmed through Hilton chat that our room would be oceanfront. At check-in, we again confirmed oceanfront, specifically facing east toward the ocean. What we were given is a north-facing room that is clearly not oceanfront. The response from the front desk was a simple “we apologize for the inconvenience,” with no meaningful attempt to correct the issue. We understand the property is currently going through a rebranding, and it shows. The communication feels inconsistent, and it would not be surprising if some of the staff are temporary or not fully trained yet. To make matters worse, the shower in our room does not drain properly. SHOCKER We’ve stayed here before and specifically chose to come back because of that experience, which makes this even more disappointing. At this point, we’re hoping the pool and beach experience can turn things around, because right now this stay is falling far below expectations. We’re giving it another day, but if things don’t improve quickly, this will end up being a very underwhelming return visit.

Excellent service! Small issue with accounting (this happens), but was quickly addressed by a dedicated accounting clerk (Yuleydis). Thank you, YU!

Came to the Diplomat for a work meeting and it was beautiful and the service was great. I spent the last day on the beach before I had to head to the airport and it was fantastic. Hopefully they choose this place again next year for our national meeting.

The Diplomat is a great location for a family vacation. The property is beautiful and the rooms are spacious for families. The staff are friendly, especially Melissa Harrison. She was pleasant and extremely informative.

From the minute we arrived to the minute we left we felt at home and were treated so so well. Nothing was too much trouble for the hotel staff from breakfast to housekeeping , from concierge to management . Three people stood out for special thanks and they are 1. Mazen Khashan , Director of front office 2. Ayesha Dogar . Hotel manager 3. Chris Myers . Recreation Manager Honesty they are a credit to all that Hilton stands for, and why I try to only stay at Hilton hotels worldwide where I can . A big thank you The Diplomat hotel is superb . In every way . Do yourself a favour and stay there in Miami with your family ! Last time we stayed was April 2023 and we had a brilliant stay again ! From the minute we arrived to the minute we left we felt at home and were treated so so well. Nothing was too much trouble for the hotel staff from breakfast to housekeeping , from concierge to management . Three people stood out for special thanks and they are 1. Mazen Khashan , Director of front office 2. Ayesha Dogar . Hotel manager 3. Chris Myers . Recreation Manager Honesty they are a credit to all that Hilton stands for, and why I try to only stay at Hilton hotels worldwide where I can . A big thank you The Diplomat hotel is superb . In every way . Do yourself a favour and stay there in Miami with your family ! Nothing was too much trouble for the hotel staff from breakfast to housekeeping , from concierge to management . Three people stood out for special thanks and they are 1. Mazen Khashan , Director of front office 2. Ayesha Dogar . Hotel manager 3. Chris Myers . Recreation Manager Honesty they are a credit to all that Hilton stands for, and why I try to only stay at Hilton hotels worldwide where I can . A big thank you The Diplomat hotel is superb . In every way . Do yourself a favour and stay there in Miami with your family !