The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Everyone is EXCEPTIONAL at customer service. Particularly, LC at the bar, Eugene at Bell, and John who was working our event in the Great Hall. All positively wonderful and happy to serve and help you to make sure your stay is 5 stars!

Very nice updated resort, we were between a 4-5 star rating. Resort was clean overall, lots of amenities. Decent rooms although strange many of the rooms are double beds vs queens or kings. We were there for a convention and a few days before arrival we received an email with room upgrade options. Speaking with others from our group, this seemed standard. Because we we travelling 2 adults and 2 teens, I thought we would opt for the 2 bedroom ocean view suite. We previously had only booked 2 double beds, ocean view balcony. Upon check in we were offered the 2 bedroom family suite for an additional $1040per night. It seemed high but I was ok with it. What it was really was 2 adjoining rooms, the original 2 double bed ocean view balcony and a corner king suite. The corner king suite did have ample room but I was a bit skeptical on this room being an additional $1040 a night. I checked online and sure enough for the same 4 nights it was actually $524 a night! The next day I went down to question this and see about a price adjustment. Long story short, I was told because I accepted this online they are not able to change the price and that like airlines their prices are always fluctuating based on demand. I showed screen shots I had taken the night before and said someone could have came in that day and got it less. They also kept stressing this was a 2 bedroom suite and I kept correcting them stating it was 2 adjoining rooms. I was given an 800 # to call to escalate. Called the 800 # the next day and was told because I was still on site at the property. There was nothing they could do until after I checked out and to speak with a manager or the general manager. I had mentioned my conversation from the night before was with a manager, and they are the ones that gave me the phone number. Attempt number three the following day I spoke to the manager at the counter and she had me email her copies the screenshots again she kept stressing. It was something I accepted online and kept trying to tell me the benefits of it being a two bedroom suite. I continued to correct her as well advising. It was really only two adjoining rooms and that someone could’ve came in off the street and booked it for almost half the price. Finally, I received a call from the reservations department the morning of check out and they started the conversation off by stressing it was something I accepted online and again the benefits of a two bedroom family suite. BUT was willing to adjust the price based on the current rates and actually gave me the four nights for less than even what I had seen posted online so it was a good result, but took four different interactions. Tip would be just request adjoining rooms and pay the rack rates! Prices are lower for Hilton Honour Members so worth signing up! Lastly I noticed when I got home that there was several random charges over three days pending on my credit card from the hotel. I have yet to receivea response from the hotel on these and we’ll see if they clear off in the next couple of days but they were well over the prices of the rooms. When I was speaking to the third person, the manager at the counter, I heard another guest complaining about the same thing at the counter someone else, and it was being looked into so check your credit card statement daily!

The atmosphere is amazing!!! Made me feel very welcome and Jada was the best!! Helpful with every question we had!!

Jada was amazing. Took care of us everyday we were at the pool.

Stop at The Press while staying at the Diplomat Beach Resort. The service by Sherril-Simone was incredible even though the line was nonstop. Don’t let the long line fool you. It moves quick and hopefully you have Sherril-Simone at the register.