The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

This was our first stay at the Diplomat Hilton Resort. We were familiar with the property 20 years ago when we paid for day passes and visited my sister in law on July 4th. Then, most recently, last December, my company’s holiday/anniversary party was held at the Diplomat and was amazing. My husband and I were looking for a special place to spend our anniversary weekend and decided on The Diplomat because we recalled July 4th and my company's 2024 Anniversary-Holiday party. Plus we had the Hilton Honors points accumulated which ultimately made our decision for us. I was somewhat reluctant to go because, in my point of view, Large commercial properties tend to be just that…. Thousands of guests running around the property spending $$ … representing nothing but a number and what matters is the bottom line to the shareholders. Well that point of view was changed gratefully by a handful of individuals… whose heart was present and made us feel special… at home and as family. Maxwell the beach rental tent was welcoming, informative, focused on us and professional. Heck we felt so good the first day that we were attracted to go back the second. Andy at the beach tent and amazing job both days setting us up with tons of positive energy and very timely even though it was relentlessly HOT and sun was beating him down. But that did not stop his energy and his beautiful smile. Ronald assisted us at the beach bed with food and beverages all day. His calm demeanor and attention to detail translated to being well hydrated on this very hot day, enjoying our special ordered piña coladas made to perfection as ordered and as supervised by him and a nice warm meal with extra crispy fries. It’s the small details (which matter to us) which make a huge difference in a client experience. We will never forget our newly adopted “Cousin Joe” aka Joseph Lombardo, Concierge. We wanted to maximize our Anniversary celebratory stay at the Diplomat so we made our way to the front desk to ask questions but the line was long and did not seem like good use of our time. As we approached Joe at the Concierge desk he greeted us with this amazing smile backed up by extraordinary energy. He was so patient with us and was very thorough in his replies filled with all of the information we needed to make our Anniversary stay special. We walked away from Joe feeling like we were visiting with family. We could not walk away before giving hime a big hug and taking a pic with him. Hilton as an institution should feel lucky and privileged to have someone like Joe amongst their ambassadors. He brings meaning to a past Hilton slogan from a long time ago...“Wherever you go, Hilton makes you feel at home”. Joe represents this slogan and we are sure that Mr. Conrad Hilton would have been proud to have Joe represent his brand. (Hilton should consider going retro with future campaigns. ) Thank you “Cousin Joe”!!! We would go back again in hopes of sharing with you again. Hilton is lucky to have you. Until we meet again...

Mado at guest service solved our problem I wanted to express my heartfelt gratitude for the exceptional service you provided during our recent stay at the hotel. Your efforts to upgrade our room to an oceanfront view were truly appreciated, and we enjoyed our stay immensely. Your dedication to ensuring our satisfaction and making our trip memorable is a testament to your outstanding professionalism. Please know that we will highly recommend your hotel to friends and family, and we look forward to our next visit. Thank you again for your kindness and assistance.

Ana, Back to our favorite place and somehow we met again Ana at the front desk who remembered me and two minions (kids) who I Always hang out here for a staycation. Ana always take care of us with the best customer as always and this time I came with a some coworkers and she provide the best rooms available and can’t thank her enough because my fiends were so happy about their rooms love everything about this place and would love be back asap. We have dinner and Fabian took care of us and was very nice as well thanks to him. Morning for breakfast highly recommend their buffet good option and the personal are very nice especially Mirta who took care of us like the last time, she is so sweet and attentive. Overall always a great experience at the diplomat we did not have a chance to hung out at the pool this times due to the rain but next time will be the best. Thanks to the entire hotel

We had a disappointing experience during our recent stay at the Diplomat hotel 7/31 -8/5. There were multiple issues that really impacted our comfort and overall experience, we hope you can understand how frustrating that must have been. Having a cheerleading convention there and not being informed in advance definitely made the property feel overcrowded, especially when you’re looking for a relaxing getaway. Paying resort fees and not being able to enjoy the amenities, as well as the difficulties with the room, definitely fall short of expectations, especially for what should have been a luxury experience. First and foremost the refrigerator in our room was extremely loud constantly humming and clicking throughout the night. It made it nearly impossible to sleep, and we ended up more exhausted after our stay than before it. Our room had no toilet tissue I had to literally sit and wait 20 minutes, a-delayed response for basic necessities like toilet paper is just not up to the standard that any guest should expect. Our bed was hard and the towels felt like sand paper it felt like we were staying at a Super Eight hotel not a four star resort. Trash was left outside our room for two days and I have pictures and a video of the noise from the refrigerator. What’s most disappointing was the manager’s response offering a resolution that felt inadequate and showed very little empathy. When you're paying for a premium experience, you should feel heard and valued, that wasn’t the case at all. We payed for a 4-star experience unfortunately, this hotel seemed more focused on appearances than actually delivering a 4-star experience. Hopefully this captures the attention of someone who is still committed to customer service. Sincerely Unsatisfied Customers Carmen Download all attachments as a zip file EAF017D4-E2D2-426C-99BB-15A602CE623B .jpeg 1.9 MB 317A3F46-9974-4CBD-9943-02EAD04CED55 .jpeg 169.8 kB IMG_0185 .MOV 12.8 MB

Great experience, yummy food and drinks. The rooms are cozy and very clean! Can't wait to come back for another quick 24 date trip or longer vacay!