The Diplomat Beach Resort Hollywood, Curio Collection by Hilton

Ashley was extremely patient and helpful!! She also helped me with my benefits. I was very very impressed with her customer service

Two actually three issues during my last stay. #1 How many times should you have to ask for a shower cap to be put in the room? I think in a resort of this caliber there should be a shower cap, q-tips ... in the room. Even after two request nothing was ever put in the room. #2 I was shocked when we (2 of us) sat at the main lobby bar for a few drinks and a dessert, when the bill came I noticed that they had added a gratuity to the bill! I am sure that a lot of people just look at the bill and add a tip, I looked around and saw no signs saying that the tip would be automatically added to your bill. #3 it’s billed as SMOKE FREE RESORT the smell of Marijuana is inescapable even when sitting on you rooms balcony. Don't get me wrong the resort is beautiful but it's the little things that one tends to remember.

My stay was great and comfortable. I’d like to thank the room attendant who took great care of my room, Darlene A. She was so friendly, hard working and always went out of her way to make sure I had everything I needed in my room. It was a pleasure seeing her and hearing her warm, cheerful greeting each time. Thank you Darlene, for making my stay so memorable! ❤️

Filthy rooms and extremely expensive food without delivering high value. Unless The Diplomat gets their stuff together, this is an absolute never again for me. (See photos below for the poop smeared on the wall) I was texting with the front desk staff for more than 24 hours before I got someone to address my problem. That wasn’t before I found hair in the bed that I slept in, Poop smeared on the wall, Dust on every surface, Hair stuck to the coffee machine, in the refrigerator in the room. I thought to myself when I arrived, “i think I’ll make some tea and relax a little bit before my conference start starts”. I ran Hot water through the coffee machine and it came out a disgusting yellow color with sediment in it. Mind you- we pay $50+ dollars per day to park here, mandatory 20% gratuity on everything you buy at the bar, and mandatory resort fee. Where is that money going? It’s definitely not to cleaning supplies for the rooms. Every staff member along the way has dropped the ball- it’s not statistically possible for as many “accidents” or “oversights” to occur in a two day stay. The Diplomat staff basks in low achievement and doing the absolute least while commanding a premium price. We had a server for dinner (can’t remember her name) African American middle aged lady working the night of 11/14 in the bar/lounge area. She made our table feel guilty for asking questions about the menu and scolded us when we offered a credit card instead of a room number when we placed our order- like she was angry we were even there. $96 for steak frites and one drink with a MANDATORY 20% tip. Why give good service when you can treat people like children and get 20%? 4oz of steak by the way and a MOUND of store bought fries. Are you kidding me? In an age where Hospitality is dying, The Diplomat has been cold and dead a long time. Do not stay here- there’s plenty of other places to waste your money.

Great first time and experience at the Diplomat. It was the offseason, but I can definitely seen how great this place will be in the summer. Melissa in the lobby was very pleasant and welcoming.