Hyde Resort & Residences

location was good, not a very clean place on the top floor (41) never had any available towels or umbrella's for the beach! the amount of money we paid and can't get on the beach (8am) used the VIP ($100 day) valet and the staff were speeding in the cars and very rude!

The bad experience started with the fact that we couldn't check in until around 5.30 p.m., even though I had booked an early check-in for $50.00 extra, which was not visible in the hotel system. Nevertheless, we were promised the fastest possible check-in and that they would contact us as soon as the room was ready. Since no one contacted us, we drove to the hotel after 4 p.m. back to inquire. Long story short, no one knew anything. After a few back-and-forth phone calls, we were assigned a room. When we entered the room, we immediately noticed an unpleasant smell.The room smelled strongly of marijuana and contained visible residues. Most unacceptable was that I was there with my family. We found a joint on the balcony and a second smoked joint inside the safe. A child being exposed to this is entirely unacceptable. Melvin the guy at the reception was the only one, who was very helpful and frindly in arranging another room, which was fine, but the situation resulted in the loss of most of our first day. Next day, we wanted to speak to the manager. Other reception staff tried to stop us and promised that the manager would get back to us. Although we contacted the manager by email and left messages on his answering machine, no one has gotten back to us in the two months since. The management doesn't care about its customers at all. This attitude is evident throughout the entire facility. The rooms are not clean, the valet parking service is disastrous and very poorly organized, the swimming pool is dirty, and the clientele is very loud and badly behaved, especially in and around the elevator. Therefore, I would absolutely not recommend this resort.

We booked our stay here through Airbnb But we had to check in at the reception and pay a fee for a wrist band to use the hotel facilities which we were aware of The issue is with the Reception Staff Firstly she was not able to find the booking No apology for the wait Didn't seem to have a clue what she was doing Secondly she did not explain what the breakdown of the charge was on my credit card And Finally She Gave No Directions to the lifts which caused us to go up 25 floors in the wrong lift When I returned to the reception after dragging all our luggage half way across the hotel she informed us with No Apology the lift we required was in the opposite direction

The check-in experience was horrible. The overnight front desk guy Alex is a moron. He didn’t seem to understand what a reservation number was. He couldn’t find my reservation even though I confirmed it a couple hours earlier today. Said they don’t use reservation numbers… huh?! This went on for about 10 minutes. I confirmed I was at the right hotel, Lyfe Hollywood FL, yes. I listed the name of 10 other colleagues also stayning here - does he have their reservations? Through an endless haze of his confusion oh, he found it. I had told him I was here for business and he wanted to ramble on about beach chairs. I said I won’t have time for beach. He proceeded to ramble on further about beach chairs. WTF dude - do you have any ability to read the room? Obviously, no. I get to my room- someone else’s black hairs are everywhere. Let me just take a shower and wash this bad start off, nope. Shower is gross and the light doesn’t work. Sigh, I’ll call to see if maintenance can do something about the light tomorrow. lord knows front desk dude couldn’t do something as challenging as a mairequest! I’m going to have 5 nights here, ugh!

Place so dirty.People in the condo with a master key pretending to be maintenance Beach attendants are rude and thieves