Seminole Hard Rock Hotel & Casino Hollywood

We recently visited the Seminole Hard Rock Hotel & Casino for what we hoped would be an exciting first-time casino experience. Unfortunately, our visit was extremely disappointing due to the loss of my partner's wallet and the handling of the situation by security. We ended up cutting our evening short after realizing the wallet was missing. We immediately sought assistance from the casino's security team. They assured us they would review the CCTV footage, which gave us a glimmer of hope. However, the subsequent interaction was frustrating and ultimately led to our profound disappointment. The security personnel insisted that the footage showed my partner never took her wallet out of her bag. This assertion is simply impossible and contradicts the facts of our night. My partner had definitely withdrawn money from her wallet multiple times throughout the evening to be able to play various machines. To be told that the evidence suggested we were mistaken about such a basic action felt dismissive and unhelpful. We understand that security has protocols to follow, but their unwavering insistence on this point left us feeling unheard and unsupported. We drove home feeling very disheartened. What should have been a fun first experience turned into a stressful, upsetting event compounded by an unsatisfactory response from the staff we turned to for help.

I would not return to this place but then again I am not a gambler, smoker or heavy drinker. I just thought it would be different from my typical 4 star Marriott type hotel that I usually stay at. Housekeeping only made up my room 2 out of the 4 nights I was there, with one of the “not done” days the housekeeper aware that I was leaving for the day as she was right across the hall cleaning. Indifferent attitude on the part of management in remedying the situation the next day. Said she “would try” to see that it was done. Having my room cleaned is one thing I enjoy and expect when I’m traveling so an indifferent attitude on the part of managment is unacceptable. At least I didn’t feel guilty about not tipping. Another thing I found strikingly cold is that most of the employees throughout the property are not trained on just how to basically be friendly to guests. Not all of course, but there were few smiles, thank you’s, hello’s and good morning’s. It’s obvious that they aren’t even taught to at least fake some sense of friendliness. In particular the security guys who guard the elevator banks; my goodness maybe they are just unhappy people or quite possibly the younger generation these days.

wow, outdated room, different color light bulbs, some cold some warm. the casino staff are really good. the casino however is really just there. the music in the place is a playlist of music you never want to hear annoying crappy music that makes the experience really horrible. you would expect in a high limit room to be carefully curated however it’s the same screeching never been on the radio that has videos and songs nobody listen too. bad vibes at the hard rock, could be so cool just isn’t, they should change the music policy and limit it to th artist whose costumes adorn the walls.

We stayed here the night of the Sting concert because we didn't want to drive home for over 1.5 hours late at night. On concert nights, We usually stayed at nearby hotels when coming to Hard Rock for concerts due to price differential of this hotel to nearby hotels. However, it was our anniversary and we had credit card points. Credit card points exchanged said the stay was worth greater than $775.00 per night. Other than the convenience of just walking to our room after the concert, we do NOT believe staying here was worth that much money. We have stayed at many different hotels within 10-15 minute drive that was $250-$500 during concert nights. The place is huge, with complementary parking. Make sure you check which garage is closest to your hotel (Oasis Tower, Guitar, Hard Rock etc) since it will be a long walk if you choose the wrong garage. We found Check-in to be a bit confusing since there were 3 different lines, 2 for Unity Members/VIP and the other for non-members. The front desk staff were Professional but not exactly friendly nor welcoming. I found that most of their staff from the Players club, hotel elevator check, etc were just a bit aloof. Our room itself was clean, and spacious but for the price I expected more. Nothing was bad, but not anything special. Found the pool area to be nice, and well kept. There were many different options for dining from food court, medium priced, to fine dining. Casino was big and had many games/tables. However, very Smokey. It had some retail stores but don't expect anything high end like you have in Las Vegas. Missed opportunity, especially since i was looking for something to do while my husband wanted to gamble. The place was especially busy at night. After the concert was over, there were just lots of people. Live band, etc. All in all, glad we stayed here for the experience. However, I doubt we will stay here again unless the price point was closer to competitor hotels.

The Hard Rock Seminole Hotel & Casino is an exciting spot with plenty to do, lively bars, a wide variety of gaming options, and solid restaurant choices. It’s the kind of place where you can easily spend hours without getting bored. That being said, a word of advice: make sure to bring cash. If you need to withdraw money inside the casino, they charge about $7 each time you use your card. Not a dealbreaker, but definitely something to keep in mind if you plan on playing. Overall, a great experience, just be prepared so you don't get hit with extra fees.