Harbour Grand Hong Kong

Terrific service and facilities. Maria on the front desk and Kathryn from the concierge desk were very helpful. Breakfast was excellent. Rooms need to be updated but that is the only critique. Close to MTR station. Restaurants close by and great views.

Maria met us at reception. She was very friendly, professional, knowledgable and helpful. A wonderful welcome to Hong Kong! ❤️

Harbor Grand Hotel, an average stay for me, unfortunately so, considering that it claims to be a 5-star hotel. The receptionists are very unwelcoming and could be a whole lot more friendlier. After a long flight and many hours of travel to get to the destination, one would at least expect a friendly smile. On the contrary, the luggage team at the entrance of the hotel are superb and their service to their customers are commendable. Maria assisted us with our final check-in, in the afternoon, when our room was ready. Her experience and expertise did not go unnoticed and her great service is appreciated. One important aspect to address in this hotel is that all amenities should be equally accessible to all guests, such as the top floor whereby computers and printers may be used by guests. Unfortunately, the hotel is not accommodating for guests who may have a late flight out after check-out. Perhaps a lounge or specific area can be allocated to such guests to ensure that the service to guests is noted from start to finish, making it more of a recommendable 5-star hotel experience. Attention to detail and guests' needs, from the beginning to end of their stay, should remain the hotel's prime focus. I trust that these considerations are noted and actioned for near-future improvements.

My recent stay at Harbour Grand Hong Kong presented a blend of positive and negative interactions, ultimately leading to an average overall experience, primarily due to the hotel's location and a few helpful staff members. Upon arrival, my initial impression was unfortunately quite poor. The lady at the reception desk during check-in was unwelcoming, dismissive, and rather aggressive, particularly when it came to the deposit charge, which we were not informed about beforehand. This made for a rocky start to our stay. A special shout-out goes to Roy, from the luggage team who was consistently friendly, helpful, and welcoming. Our final check-in was a much smoother process. Maria at the front desk was a delight – friendly and welcoming. She went above and beyond by providing us with a helpful guide to things to do in Hong Kong and instructions on using the public transport system, which we appreciated. Another important point to note is that service delivery should be consistent from check-in to check-out as we felt dismissed from the hotel when leaving - there were no questions asked about our stay or if we will be returning. Beyond the front desk interactions, the hotel's location is a highlight. It's convenient, being close to both the train station and various bus stops, making it easy to explore the city. The housekeeping team also did a good and efficient job of maintaining our room throughout our stay.

I recently stayed at the Harbour Grand Hotel and had an absolutely delightful experience that I'd love to share. The hotel offers breathtaking harbor views from the Hong Kong Island side. Everything throughout the hotel was spotless and well-maintained. Also, the reception service was exceptional, particularly thanks to Queenie, who was incredibly nice and welcoming from the moment we arrived. It's rare to encounter such genuine and attentive service, and she truly made us feel valued as guests. This was such a positive experience that I would definitely choose to stay at the Harbour Grand Hotel again on my next visit to Hong Kong. Highly recommended for anyone looking for a memorable stay in Hong Kong!