Harbour Grand Hong Kong

Great stay if you manage to get Maria to check you in it’s a bonus her local knowledge is second to none , the maps and list of todo things was an amazing help Club room was great the only criticism would be that the wine stops at 8pm and you just have beer soft drinks and hot drinks

We got the best experience at this hotel thanks to Maria. She is the best ! She warmly welcomed us and spoke perfect English and even in French. It was the best welcome we ever had travelling now for years. She helped us to find the best locations in the city. We also got an incredible room with such a view. As it was my husband’s birthday we even got a bottle of wine. Thank you Maria !

I stayed at this hotel for a month and so many things went wrong. The room was dusty and outdated (understandable at a budget property, but this claims to be five stars). The staff were poorly trained and showed little sympathy to guests. I was even woken by a phone call at 00:30 — despite the Do Not Disturb sign being on — for something that wasn’t even relevant to me. When I complained, the hotel brushed it off as ‘a staff mistake’ and that was the end of it. The food at their Chinese restaurant was also very poor, which is disappointing as it used to be excellent. This is not a five star hotel by any measure. If you only need a bed and have low expectations for service and quality, it might be fine. But if you want anything close to genuine five star standards, look elsewhere.

Great hotel! Thanks to Maria, in the reception, that helped us with the transportation back to the airport. 5 star service

Excellent hotel made better by the most pleasant and helpful 'front of house' person - Maria - who we have encountered in over 50 years of travel in many countries. Harbour Grand HK - treasure this lady!!