Harbour Grand Hong Kong

Booked for us as part of tour add-on. It's very smart. Very nice corporate chain feeling hotel - huge (although overshadowed by enormous buildings around) with nice views of the bay. Sun/pool deck and gym have excellent views; just a shame the pool was out of order during our visit. Many and pleasant staff, who work hard and efficiently. A very nice stay, but I do prefer smaller hotels generally.

We were a family of six travelling together in Hong Kong between the ages of 82 and 9. Three adults and three children. We spent X nights at the Harbour Grand. I selected the Harbour Grand due to its location and also views of the harbour. This was a once in a lifetime trip for my father due to his fascination with Hong Kong and its Maritime history. I want to keep the review fair and balance. The positives of the hotel are limited. They include its location to the MTR which is approximately 5 minute’s walk and allows easy access to Hong Kong Island and beyond. The views of the harbour at night from the rooms are spectacular. Finally, the gym and pool are passable. The real diamond in the stay was Maria who was part of the customer service team who had prepared her own guide to Hong Kong and was extremely knowledgeable and helpful. Unfortunately, the negatives far outweigh the positives in this hotel. To date this hotel demonstrated the worse customer service that I have experienced in a hotel. The check in took a considerable length of time and the gentleman checking us in was extremely rude and arrogant. They have little to no manners at the front desk at this hotel. When I booked at the Harbour Grand it was for three twin rooms. When we arrived and checked in we have three double rooms. This was eventually changed about 24 hours but not after I had to follow up on several occasions. I also had to share a double bed with my 82 year old father on the first night which was less than ideal. The rooms are tired and old. The sinks would block. The management staff avoided responsibility and the front desk staff were arrogant and rude. This unfortunately undermined the best efforts of the concierge who were helpful. In conclusion I would not stay at this hotel again and I would not recommend it. There are better options in this area and ones that will offer you better service.

Very good hotel, close to the harbour, as the name suggests, and to the public Metro station. We stayed in a room at the Club floor with a view on the Hong Kong harbour, and had access to the restaurant at the 41st floor for the breakfast and a private lounge open all day long. Overall a great stay and service.

Very satisfied with my stay at the Harbour Grand. From my arrival I have been welcomed by very competent staff (Maria) who gave me a lot of very useful advices to use during my stay, much appreciated this and also my room has been made available despite my early arrival. I had an harbor view room which did not disappointed at all, fantastic view of Kowloon and the Harbour, absolute tidiness in the room, great arrangement and top quality linen and bedding. Big bath and super water pressure to enjoy after a long day of discovering the city. Discovery which is facilitated as the hotel is at proximity of a main metro station. I was also very satisfied with the quality of the standing of the lobby, swimming pool and gym. Not mentioning the sky deck or viewing platform, a truly hidden gem with of the best view in the city. All in all, highly recommend staying at the Harbour grand, top stay for me, many thanks

I just returned from Hong Kong last week. The hotel I chose is Harbour Grand Hong Kong located in Hong Kong island North Point district. Convenient to shopping, restaurant strip and MTR station are nearby within walking distance. When you are ready to check in the hotel, the hotel doormen are ready to pull the door open to give you a warm welcome. The check in lobby is graceful and gorgeous. Receptionists are friendly and efficiency. My room was clean and smell fresh. The full size front window has a 180 degree angle view. Wall decoration and modern furniture are elegantly decorated. The restaurant and the cocktail lounge are located on 41st floor. You may enjoy the beautiful view while you’re enjoying your delicious cuisine. I would say all the hotel staffs are polite, friendly and well trained making you feel like at home. If you want to have a short walk in order to relax or stretch your muscles, there is a playground and a mile long pedestrian walkway near by. It will take you around ten minutes to get there. I would like to convey my pleasant experience who are interested in enjoying their life style. Ricky L