Island Shangri-La, Hong Kong

We recently celebrated our daughter’s 3rd birthday at the Shangri-La Hotel in Hong Kong, and it was truly unforgettable. We arrived on an early morning flight, traveling with a newly turned three-year-old, and Joy Drilon kindly arranged for us to access our room early so we could rest. That gesture alone meant so much to our family. On my daughter’s birthday, Joy went above and beyond. She prepared a beautiful birthday cake featuring my daughter’s favorite princess, Elsa, along with Elsa balloons, a lovely Shangri-La teddy bear Tony and Chef Sam, and even a framed family photo to commemorate the occasion. Every detail was thoughtful and heartfelt. Seeing the joy on my daughter’s face made the entire experience priceless. We are deeply grateful for the warmth, care, and genuine hospitality shown to our family. Thank you for making her 3rd birthday so magical and memorable. If you are traveling with children, I would highly recommend staying on the 45th floor at Island Shangri-La, Hong Kong. The experience felt especially thoughtful and family-friendly, making our daughter’s birthday celebration even more special.

My room wasn’t ready when I arrived at 2pm, despite my Amex booking guaranting a 12pm check-in. -I had to wait an hour until the standard check-in time and there wasn’t enough seating, so I had to sit at a chair in the elevator area. -The porter service was underwhelming. No one guided me to check-in at arrival and I had to ask them to take my luggage. No one even held the door open. Most of them were just standing. -While I was sitting in a chair in front of an elevator, the attendant kept vaccuming and the wires hit my foot. -The receptionist service was underwhelming, I expected more. I had to move to another desk and the entire experience was confusing -At around 2.40pm, I received a call telling me my room is ready. But the tone of the call was inpatient and impolite. -The room was the biggest dissappointment. It was barely cleaned, bed barely made up and had a strong smell of mold, despite being newly renovated. The view was awful. It was neither harbour view nor mountain but looked out to an office building. It was also on a low floor but I had specifically asked for a high floor. There was a dehumidifier running at full speed, the lights were all dim when I entered for some reason. The room was very cold. This was awful especially since I was very tired getting here. -I called Amex and asked them to get involved. Later, the hotel called and said they have a harbour view room for me on a higher floor but it won’t be ready until 5/6pm. -The new room was exactly the same, but had better views and no smell -The food from in room dining was decent but expensive -The only thing about the room that I liked was the shower and bathtub space and the marble used at the entrance. Otherwise I would prefer the non renovated rooms with their classic chandeliers. The new design made the rooms smaller -The new Johns Masters toiletries were inferior to the old ones -When I left the porter was slow to get my taxi’s doors

All aspects of this stay were perfect. From a considered check in through to check out where the bellboy assisted us with quick transportation when our privately booked ride share didn't arrive, everything was classy and professional. Unlike other hotels they allowed me to take some food from the breakfast buffet back to the room for my husband who was working/in meetings. Room was clean, comfortable, deluxe slippers were appreciated. Husband says in-room club sandwich was best ever LOL. 10/10 highly recommended.

We booked our reservation via The Edit/Chase Travel, and we were upgraded to a harbour view room on their newly renovated floor. I genuinely think that this hotel room was one of the best hotel rooms we’ve ever stayed in! The view was absolutely incredible and the room was beautifully designed. What really impressed us was how intuitive the room was: control panels were very conveniently located by the bedside with all the controls you need; it was very easy to hang towels in the shower, etc. The outlets were smartly placed inside the bedside drawer (other than a very small qualm I’ll discuss below). The blackout curtains are truly blackout. The shower pressure was top notch and the shower itself was so spacious with a seat. The smallest “complaints” we had about the room: the shower knob could be slightly bigger so it’s easier to rotate. And if you use the universal adapter to charge your devices, it is slightly too tall to fully close the bedroom drawer. But these are the mildest and most negligible of inconveniences. The location is really hard to beat. Admiralty MTR is easily walkable from the hotel (although you’ll have to walk through the malls for a bit). There are always taxis ready to go, and there’s a dedicated taxi queue for hotel guests, since the hotel does get busy with conferences and events. The gym was very nice, and there were two saunas — a normal one and an infrared one. I wish there were other options like a steam room or jacuzzi. The service at the hotel was amazing, and I was struck by how much the staff took initiative. When we checked out, the front desk manager (I can’t remember her name but I hope the hotel can reward her) came up and checked in on our stay and made sure our departure was smooth. She even walked us out to the taxi and checked on everything. We left the hotel with such a positive feeling. Not necessarily a complaint but good to know: the restaurants in the hotel are expensive! We decided to use our $100 credit at Petrus, a French restaurant with 1 Michelin star. The meal was quite good (with some small qualms—-the caviar wasn’t the freshest), but the bill was definitely brutal. We checked out the menu at the seafood restaurant and were also surprised at how expensive it was.

We loved everything about this hotel. We loved the family theme room specially the slides in the room. My daughter keep on talking about how happy she was during our stay. I would like to thank Ms. maryjoy (manager) for being so accomodating and very friendly. Everyone was so nice. We will be back for sure.