Island Shangri-La, Hong Kong

The family floor is simply THE BEST! Ella, Gigi, Rainbow and the rest of the team on the family floor were incredible throughout our stay here. From the personal greeting when we reached the hotel, to skipping the check in queue and holding our daughters hand all the way up to the family floor, to showing us the amazing Pantry, to my daughter losing her mind at the slide in the room and many other things during our stay here, everything was perfect! The kids daily activity classes were a real bonus. The teacher was so pleasant and warm. Having access to the laundry as well was incredible and a real life saver. Our daughter didn't want to leave, even for Disneyland! Will be back soon for sure!

Our recent stay at the Shangrila-La was fantastic. It made my granddaughter’s birthday celebration truly special. The staff’s surprise arrangements were incredible. They were helpful, friendly and professional. My granddaughters were over the moon and now they are absolutely crazy about Shangri-la.

We recently stayed at the Island Shangri La for two weeks. My husband, daughter and I lived in HK for a long time so this was a homecoming of sorts and the choice of hotel was an important part of our trip. Given its location, reputation and facilities, the Island Shangri La was an easy choice. From the pre arranged airport pick up to the in room check in, it was a very smooth process. There were a few hiccups along the way but these were addressed when raised and dealt with in the loveliest possible way. The staff went out of their way to be kind to our seven year old daughter. The Easter events organised by the hotel were delightful and the children had an absolute ball. A special thank you to the following members of staff: Auntie Scarlet at Island Gourmet, Yumi at Cafè Too, King at F&B, Vanessa at Rooms and Tiffany at the front desk. Five star hotels are aplenty in HK but the Shangri La has a particular old world charm that is unmatched by the others. Thank you to the entire team at the Island Shangri La for taking such good care of us and we cannot wait to return to Home Kong.

In recent years, I suffered frozen shoulder, knees and hips pain which made my life very inconvenient. On my birthday this year, My husband sent me a present-healing treatment by Master Franz Polanen in Island Shangri-La HK. To be honest, at the beginning I thought it was just like a usual traditional SPA or Massage. Until finishing the first session of treatment, I totally understand the essence and power of his unique skills and techniques which combined Chinese Qi Gong, Japanese Reiki and his own recipe. Master Franz tailored the treatment according to my personal situation and needs. After 90 minutes treatment, I immediately felt blockage of my shoulders and back was removed. My hips are less painful and able to move flexible. The difference was not for my body, and spiritually I felt energetic with clearer mind. Two more things happened on me, my eyes are brighter and breathing is deeper and smoother. Then I got two more sessions of treatment to improve my physical and emotional health. Here I want to appreciate Master Franz’s amazing healing treatment . Also big thanks to Shangri-La to introduce such great products.

The newly renovated kids floor (45th) are fantastic, with its own kids lounge and workshop activities, and different themed hotel rooms. This trip makes a highly memorable stay at island Shangri-la. All the staffs are friendly and welcoming. One of the best hotel experiences in Hong Kong.