Island Shangri-La, Hong Kong

We stayed for almost two weeks at the Island Shangri- La due to some emergency renovation work at home. It was a very stressful time and we hadn't packed for a long stay but the wonderful staff there had looked after all our needs. Upon arrival, not only was our room upgraded but they had also placed air purifiers in our room as they knew of our allergy conditions. The newly renovated horizon club room was beautifully decorated and very comfortable. Throughout the stay, we were very well looked after by Ms Vivien Law and Ms Tiffany Ching and their team. Big thanks to Eric Tang who was always there to greet us even when we got back pretty late at night and Sonia who had serviced our room for most of the stay. Joyce and Dave of the Horizon club were very friendly and provided great service.

Every engagement with the various teams from the front door men, to reception, housekeeping, restaurant and the fitness center were exceptional. Very attentive, efficient, caring and kind. When you meet a staff member not matter what department they are from in the elevator, they exude gratefulness that we choose The Shangri -la hotel as our home in Hong Kong. We travel often, Island Shangri-la is our favorite hotel in the world. It is extraordinary and rare to stay in a hotel where their mission to be excellent at everything you do. Looking forward to our next stay.

The best place for family vacation with outdoor swimming pool, awesome room view, delicious breakfasts, very cosy Summer gourmet place for tea/coffee and restaurants for dinner. Special thanks for staff for feeling great everywhere in the hotel!

One of the best family themed rooms I’ve ever been to. I was amazed by the room’s cleanliness, facilities available, the staff’s understanding and friendliness. I would definitely recommend this hotel to anyone who’s travelling with kids and who wants to stay in the heart of the city.

We had to change from another hotel that was undergoing renovation so coming to Island Shangri-La staying at the newly renovated premium room on the 50th floor was a bliss. The excellent service at checking In despite some rude guest jumping the queue made you feel welcome. We enjoyed the high quality breakfast with its many choices as well as just being in the room mixing work and leisure. We will certainly come back.