The Langham Hong Kong

We booked our stay on the executive level with access to the lounge facilities. Anna, toured us around the hotel and gave us personalized overview of the property , her heartfelt and gracious hospitality was much appreciated. We were checked in at the lounge , such a personalized experience and no waiting in the lobby . Skye , ensured to our comfort and did her upmost to accommodate us with our room specifications and expedited our check in and had our room ready earlier . The staff were extremely efficient in particular , Hebe extremely discreet , refined in her demeanor and gracious . Mary Gold always had a smile and could not do enjoy for her guests . The lounge has wonderful amenities, with wonderful offerings , Breakfast and certain à la carte options . We even had fresh juice , especially made for us . Jonathan was an outstanding host and during the aperitif hour in the evening ensured all the guests were well accommodated and coordinated effortlessly and communicated to his team and anticipated all our requests . Thank you to this stellar team . You made the experience above and beyond.

The langham delivered on all fronts, great staff, beautiful rooms and service that made us feel at ease at the end of a business trip. The location was great and it was easy to get around HK.

Hotel at an excellent location, with elegant room, and superb customer service. This is the first time I stay at Langham TST where I previously often stayed at the now called CORDIS. The Amex Platinum FHR experience makes it even more special. I certainly look forward to returning next time I am in Hong Kong. A shoutout to Mr. Wilson at the concierge /bell desk. Super helpful, courteous and very considerate.

the hotel had a visually nice interior design with good customer service from staff, i enjoyed having the breakfast buffets i had at the lobby and the convenience of the hotel's location. However, I had frequent heart palpitations in my room during the 3 days I stayed there with my relative and was constantly taking deep breaths. I believe it is a molding issue; we bought some freshly made snow skin dessert and rice cakes for breakfast one afternoon and left them on our counter for breakfast, the very next morning, the desserts were covered with long white hair and hair balls of other colors. I've never seen mold grow so fast. Unfortunately, we were in a rush to our next destination, so we never addressed it back then, but I believe this is a serious health hazard.

Initially housekeeping sent maintenance to check but they reported that the problem had dissipated after running the water for several minutes. When I returned to room late that same night, same problem occurred. It was late and did not bother to call maintenance again. I video the problem and showed next day at checkout. Front desk offered to upgrade on my next visit but I had no plans to revisit at the time. No other offer of compensation despite not being able to have hot water and to wash up at night and in the morning.