Mandarin Oriental, Hong Kong

We just had a fabulous three night stay in this hotel. Our room was beautiful and the main areas of the hotel are lovely but, what stands out the most are the staff. They were friendly, efficient and incredibly helpful. Our luggage was lost and I really appreciate the concierge, Marcus who helped me to locate contact lenses. He also gave us fantastic food recommendations. Thank you also to Sazha who organised some lovely treats and gifts in our room to cheer us up after losing our luggage. We also recommend the main bar for a cocktails. Whilst the roof top cocktail bar is very nice, the barman in the main bar makes the perfect classic cocktails. We look forward to a return visit!

Had an outstanding stay at the hotel recently. The room was comfortable in size, well-appointed, and clean. Housekeeping service was excellent although we had to request at the front desk on two evenings for the turndown service and the follow-up service was prompt. We had access to the Mandarin Club and thoroughly enjoyed the quiet ambience, food and drinks provided. Above all, the service at the club was impeccable. Mr Sameer assisted with our check-in, and we met him there over the following 3 days. He demonstrated great service professionalism and thoughtfulness, which is essential but not always common. For instance, he offered me a small bag of running items like waist pouch, wrist band, etc. when he knew I enjoyed my two runs along the waterfront promenade. Ms Alba and her colleague also provided great hospitality on our check-out day. Overall, all the staff at the Mandarin Club deserves a special mention! We had a coincidental meeting in the lift with Mr Besjon Vokshi (Director of Rooms) and gained a bit of historic insight of the hotel. We also like to thank him for the light snack that was delivered to our room - small thoughts set the difference between the good and the best. One regret we had was the unused credits in our account for the stay. Perhaps the hotel could consider reviewing their policy to allow for purchases at their Mandarin Cakeshop – just a suggestion. We do short vacations in Hong Kong a couple of times a year. Mandarin Oriental is now our preferred hotel. Thank you all!

The Mandarin Oriental is per se an epitome of cordial hospitality and luxury. Thanks to the concierge Simon I was able to visit the Hong Kong Reunification Raceday at Sha Tin racecourse; this remarkable because within an hour after my plane landing late evening he accompanied me personally to ensure that I enjoyed the last races of the day, where I even won a modest sum! This clearly is putting the client first and going the extra mile.

This was a return stay at the Mandarin Oriental Hong Kong, and once again, it delivered an outstanding experience. The entire Mandarin Club team combines professionalism with a genuinely personal touch. It is rare to find a hotel where staff remembers not only your preferences but also makes you feel so welcome each time. The room provides a great environment for both leisure and work: a well-equipped desk with outlets, perfect lighting, and readily available stationery as well as stable and fast Wi-Fi makes it easy to stay productive. The room is spacious and offers ample space in the wardrobe and for storing luggage. It also features a Nespresso café machine, bottled water and a well-equipped minibar. I love the armchair, perfect for reading or relaxing. The room also offers a great harbor view. The hotel offers a great selection of dine-in options and the live music in the bar is something I always look forward to when traveling to Hong Kong – it added its usual charm. Each visit reinforces why I keep coming back—this truly is a home away from home.

We loved our stay at the Mandarin. The staff was so attentive and friendly from the moment we arrived to each time we walked by the desk. They went out of their way to make us feel at home. The rooms were beautiful and the breakfast options were great and it is in an awesome and convenient location. The spa was fantastic and the concierge was right on with their recommendations. We can’t wait go come back and see Vollyn and Govvity and Elba who greeted us when we arrived.