The Peninsula Hong Kong

This was simply one of the best hotel stays ever. The airport pickup and check in experience was seamless. The room with its incredible view of the harbour had everything. The little things… eg housekeeping made sure the ice bucket was filled every time the room was cleaned. I would never stay anywhere else again in Hong Kong.

We had an absolutely wonderful time at The Peninsula, and one person made it truly exceptional—Phoenix. From the moment we met him, his warmth, kindness, and genuine hospitality won over our boys’ hearts. He went above and beyond to ensure our stay was memorable in every way. Phoenix surprised us with the hotel’s renowned high tea experience and even arranged a special birthday cake, which was such a thoughtful touch. To top it off, he upgraded us to a phenomenal room—with a breathtaking sunset view that was simply out of this world! But the surprises didn’t end there. Upon check-out the next day, Phoenix had prepared a handwritten greeting card for our boys, decorated with Newcastle United football stickers—he had remembered they were fans! It was such a personal and meaningful gesture that made our stay truly unforgettable. We left with full hearts and wonderful memories. We’ll definitely be coming back—and hope to see Phoenix again. Thank you for making our experience so magical!

This is an exceptional hotel. The rooms have been beautifully upgraded and maintained whilst retaining the heritage and character of the property. The bedlinen is gorgeous and the rooms generously sized. We had two harbour facing rooms, and the views, both day and night, are breathtaking. The staff are helpful and knowledgeable and the concierge was great in arranging dinners for us in advance of the visit. The pool and gym are also wonderful. Cocktails at Felix are highly recommended. Our visit was not without incident. We experienced repeated issues with the iPads which control the room functions. This seems to be a common problem so I would urge the hotel to rethink the technology. On one occasion, it was a serious malfunction. However, the staff dealt with it professionally and ensured that the remainder of our stay was well looking after. Particular thanks to Alice Lai.

There’s something quietly magical about The Upper House. It’s not just another luxury hotel in Hong Kong—it’s a sanctuary, a place where the city’s relentless energy fades into the background, replaced by an almost tangible sense of calm. From the moment you step inside, you’re not just a guest; you’re someone they genuinely want to take care of.

My original review disappeared for no reason so here’s a re-post. We stayed during the pre Lunar New Year period for the festive vibes. Booked a room with the super iconic courtyard lantern view and didn’t disappoint. Room was spacious, well appointed with thoughtful amenities and modern technology despite the hotel being a historical monument. Area around the hotel is understandably chaotic but being able to check in from 6am in the morning definitely helps. Definitely recommend to all travelers who would like a taste of the colonial charm.