Pullman Park Lane Hotel

I’ve stayed nearly 200 nights at the Park Lane in the past 2 years. It is my home away from home. Without doubt , the best customer service and staff of pretty much any hotel in the world. The executive lounge staff are the so professional; extraordinary service at all times ; and always with a smile and a laugh. Grace ; Sandy ; Julia ; Neo ; Jack ‘ June ; (sorry if I miss some names !) all brighten up everyone’s days ! Cannot get better! The team at the concierge and lobby level - Sunny; Happy ; Jerry; so may others are so, so good and helpful. The Ebb and Flow cafe team; Level 1 dining. - all amazing ! I cannot recommend this hotel more highly Same with the room cleaning team. -Extraordinary ! Thank you so much And when the ATP and WTA Tennis tournaments come into town, players (who travel all over the world ) always say how amazing the team is. Thanks so much to everyone - and it’s a 6 star rating from me! Peter Johnston

We love the Autograph Collection. We were on the renovated floor so the room was nice but that wasn’t the differentiator. It was the Exec Lounge. The view is awesome. The open bar is nice - the French sparkling wine (not from Champagne) was excellent and so was the Sauvignon Blanc from NZ. The buffet is surprisingly superb - very cute little bites, beautifully presented and very tasty. But the best part is the accommodating staff - attentive but not obtrusive. June was fantastic and demonstrating a mark of a good leader, she insisted that I recognize the rest of the team: Sandy, Kitty, Florance, Neo, Julia, Karen, Michelle, Abigail, Julius, Chloce, Joey, Jack, Samson, David, and Grace. Thanks for making our stay in HK so pleasant.

I had been staying at the Park Lane Hong Kong for more than 10 years for both my personal and business trips The hotel facilities and location are great But what makes the difference is the team of service people they have Very courteous and always ready to make your stay comfortable. Know their guests by name and preferences . Have the surprises such as card welcoming you drawn by the staff and little surprise snacks! The one staff I like to highly recommend is Sandy Liu, who taken care of me, ensuring I get located on the same floor, check in and out smoothly and always a friendly catch It is like meeting an old friend reliable and caring That’s the reason I had not changed my hotel selection: The people and the services Thank you for looking after me and my family

Very nice location at causeway bay next to the Victoria park . A very Warm hospitality by professional team during my stay with family at the weekend. The team at the executive floor( 26th floor ) from check in until check out also breakfast , tea time and happy hour all made us feel like home and relaxing . I would like to thanks June, Sandy , Kitty , Floriance , Neo , Julia , Karan , Julius , Michelle, Choice , Joey, Jack , Samson, David and Grace . They all provide their great service to us from my last stays and this time . The team with multilingual skills, English , mandarin , Cantonese, Thai and Korean … We would like to stay this hotel again for sure .

The hotel is a fantastic choice for staying in HK. Florance welcomed me as I’m coming my home in HK. The service is excellent and everyone is attentive. Room is clean and the rooftop bar is another bonus. Not to mention the location is very convenient