Pullman Park Lane Hotel

I thoroughly enjoyed my stay at The Park Lane Hong Kong Autograph Collection. From the outset, the staff at check-in were very welcoming and recognized my Titanium Elite status. I was pleasantly surprised with a complimentary room upgrade for my birthday, which I greatly appreciated. The hotel itself is beautiful and ideally located near a variety of eateries and shops. I felt safe exploring the area even late at night. Room service was excellent, providing us with extra towels promptly. The concierge was instrumental in offering fantastic touring suggestions and detailed instructions for navigating the city. This hotel has set the bar incredibly high; I will only consider staying here again if I return to Hong Kong. I truly appreciate everything they did to make my birthday trip so special.

I don’t often write reviews, but I felt compelled to share my recent experience thanks to the outstanding service I received at this hotel. During my stay, I misplaced a transparent envelope containing cash, receipts, and my Octopus card—a stressful situation, to say the least. Maven Chan, the Senior Duty Manager, whose professionalism and tenacity truly stood out. From the moment I reported the loss, he treated the matter with genuine concern and urgency. He went above and beyond, exhausting every possible avenue to locate the missing item. Thanks to his relentless effort, the envelope was found—an incredible relief. Maven’s dedication is a testament to the hotel’s exceptional training and service culture. It’s rare to encounter such heartfelt commitment, and it made a lasting impression on me. Kudos to Maven and the entire team for setting such a high standard of hospitality.

The hotel location is superbly convenient for shopping, foods, transportation. Everything is just a few steps away. Special shout out to Leo, Front Desk who made effort in recommendations for food and shopping. The room condition is superb, amenities are sufficient, hot water shower with good water pressure. In-room coffee machine was great!

I loved my stay at the Park Lane & it's all because one staff member continually went above and beyond with every interaction and that was Sony!!! I have personally managed and worked in some of the worlds finest 5 star luxury resorts globally and been in the fine resorts industry for over 25 years. I will say that very very rarely do you encounter someone as genuine & passionate about the customer experience as Sony is. He loves what he does and creating memorable guest experiences. I will return to park lane not because the incredible rooms, not because of the beautiful views but because of the warm and sincere service of Sony. Someone promote him! He should teach everyone the art of 5 star luxury service. Lauro & Mitchell families

Overall: It is an amazing hotel, especially for first-time visitors to Hong Kong. It’s the perfect combination of luxury and location. Check-in was a breeze with Abigail, who gave us a generous upgrade on our room due to our Marriott Titanium status! She explained everything thoroughly and gave us phenomenal restaurant recommendations. The room itself was spacious, clean, and modern. We had beautiful view of Victoria Park and the skyline, so much so that I kept the blinds open at night so I can look at it while I fell asleep! The shower had glass to look out into the room, which made the room seem bigger. Housekeeping was incredibly prompt and attentive. Everyone in the executive lounge was amazing! Shout out to June, with whom we became fast friends and also gave us incredible restaurant recommendations, including a very local dessert restaurant that I still think about every day! :) We always felt doted on and everyone was warm and kind. The lounge is an exceptional retreat after hours of wandering around Hong Kong. Especially helpful that they always have a cold beer and snacks!! The breakfast buffet was phenomenal. I pretty much ate congee and noodle soup every morning because of all the toppings and options available! I balanced it out with some fresh juices that they always had on tap. The location of the hotel can’t be beat! Just a block away from the MRT. It was only 25-30 minutes via metro from the airport and it was so easy and quick to go over to Central District or Kowloon using the metro. Walkable to so many restaurants and shopping!! We definitely look forward to staying here again when we are back in Hong Kong!!