Regent Hong Kong

Exceptional Hotel and Service — But Recurring Cigarette Smoke Issue I’ve stayed at The Regent Hong Kong several times, and overall, it’s a truly spectacular hotel. The location is unbeatable — right on the harbor with stunning views and convenient access to shopping and dining. The property is beautifully designed, the rooms are elegant and extremely comfortable, and the linens and pillows are top-notch. The breakfast buffet is outstanding — one of the best I’ve experienced anywhere — with incredible variety and quality. The lobby bar and the adjacent bar are both excellent, serving great food and cocktails in a stylish, relaxed setting. However, one issue has affected multiple stays: a strong cigarette smoke odor coming from the bathroom vent/drain (photo attached). I’ve experienced this in more than one room, and although I reported it to the front desk during a previous visit, the problem still persists. It’s disappointing because the hotel excels in every other area — service, comfort, design, and dining — but this ongoing ventilation issue detracts from an otherwise world-class experience. I truly hope management addresses it, because The Regent Hong Kong could easily be one of the best hotels in the city.

My 83 yo dad and I traveled from the US to Hong Kong last week and stayed at the Regent. Long long trip - and the Regent helped us quickly get over the trick and enjoy the city. High points: great bed, even better bath tub, view of the harbor, and excellent breakfast buffet. QUIET rooms. lovely hotel bar. Staff were professional and welcoming and we can't wait to go back!

Returning to 18 Salisbury Road for the first time in 10 years felt like coming home. From the moment we arrived, everything was just perfect. Jason made check-in extra special with his warm welcome—and a surprise cake sent up to our room to celebrate our return! The room (and that view over Victoria Harbour) is truly beyond words. Honestly, no words in the English dictionary could do it justice. We soaked it all in with a cozy in-room dinner during the Symphony of Lights, then headed down to Qura for a nightcap. At the bar, a lovely gentleman in a waistcoat (we didn’t catch his name!) went above and beyond—walking us through the drinks menu and making the whole section of the bar feel seen and appreciated. The cocktails, some of the best we have had in Hong Kong! From the pool to the dreamy beds to that heavenly Harbourside Breakfast—every moment at Regent Hong Kong was flawless. Can’t wait to be back! Huge thanks to the entire Regent Hong Kong team—you made our stay unforgettable.

The customer service was excellent, especially at the front desk. Ms. Cindy, in particular, provided outstanding service; she was very helpful, explained everything clearly, and was always cheerful with a great service mind. The hotel is new and very clean with beautiful decor. However, some staff members in the restaurant still need further development.

I stayed at the Regent with my friend for two nights, and all the staff were wonderful. However, I would especially like to highlight Hitesh for his warm hospitality. He was not only professional but also genuinely caring. Because of him, what could have been an ordinary stay became an exceptionally special and memorable experience. If I ever return to the Regent, it will surely be because of Hitesh’s thoughtful and attentive service.