Regent Hong Kong

Thanks for everything and the great hospitality from Regent Club team during my stay, especially Desmond, he is always taking care of me all the time. I’m really happy to choose here to celebrate my birthday. One of the best hotels in Hong Kong, highly recommend.

Great service for the friendly front deck staff Fiona who assisted me for the check-in. She is very nice and always with smile, appreciated for taking me to the room after check in. The room is tidy and clean, got everything I need. Would be great to have a bigger bathing tube. The view of my room is not bad, mainly face to the swimming pool and some harbour view.

the location is next to the TST MTR and K11 MUSE shopping mall and the service also very good. hope to have next stay in Regent

I stayed at Regent Hong Kong, because the primary reason for my trip to Hong Kong was the Taiwan Oolong Tea Tasting Event held on 15 August at Lai Ching Heen. The event exceeded my expectation, and the wonderful dining experience made my stay at Regent Hong Kong even more delightful. Special thanks to Lai Ching Heen, I savored the exquisite Cantonese cuisine, perfectly paired with an exceptional selection of teas, while enjoying a spectacular view of Victoria Harbour; it felt just like travelling through Taiwan while enjoying tea. At check-in, I am grateful to Mr.Simon for kindly arranging a room on my preferred floor while ensuring I could enjoy my IHG Diamond Elite benefits. Also, I am grateful to Duty Manager Mr. Keith for kindly accommodating my request regarding the Regent mooncakes. Overall, my stay at Regent Hong Kong was filled with comfortable, pleasant and memorable experiences. I look forward to the day I stay again.

The harbour view is truly spectacular, unique and memorable. The floor to ceiling windows from the lobby lounge cannot be rivalled by any other hotel in HK. But other than the view, every other aspects fell short of expectations of what is meant to be a top 5-star hotel. Context: We booked a harbourview suite to celebrate my husband's birthday over a weekend. We were there together with our 2yo child. After check-in, the staff brought us to a suite we didn't book. This suite has no doors separating the living room and bedroom. That doesn't work for us as the whole point of the suite is that we can still close off the bedroom and enjoy time as a couple in the sofa area after she sleeps. After challneging the staff, he enquired with front desk and informed us that we have been upgraded. We wanted the original suite back and then was then told that room is not ready. It was 5pm at that time but check in should be at 3pm. Now this explains the unannounced room swap. After finally getting into the room, we found a room stinking of cigaratte smoke. urgh. Next, the child cot in the room was broken. One of the sides did not hold up which meant that my child could easily climb out of it. See pic. The replacement cot they brought was a travel pack n' play, very small that is for an infant. My child just about fit but no room around her. Worst is still to come, the aircon in the bedroom was very weak - we kept lowering the temperature but it made no difference. Living room was much cooler by comparison even if set at a higher temp. This is August in HK and one of the hottest weekends. We slept maybe 3-4 hours at most that night. My child was exhausted the next day. A technican came up the next morning and explained that the temp sensor was in the bathroom and not bedroom. That is clearly a design flaw. All-in-all, a truly disappointed stay and a memorable weekend for all the wrong reasons. I would not recommend staying there. Visit the lobby lounge or dine at the restaurants for the view but stay at another hotel.