The Upper House

5 stars for the property, room size, and views. 4 stars for the service and arrival experience. The hotel’s greatest strengths are undoubtedly its spacious rooms, comfortable beds, and spectacular views. The panorama from the room is truly breathtaking and likely one of the main reasons many guests choose to stay here. The location is good depending on your needs: a luxury shopping mall is next to the property, and Central can be reached on foot, making it a convenient base for both leisure and business. Service throughout my stay was professional though not particularly memorable or exceptional. One aspect that stood out was the arrival experience. The hotel does not have a traditional reception desk, and guests are greeted directly by staff upon entering. While this creates a more personalized approach, I found the check-in process somewhat lacking in transparency. I was immediately asked for my passport and credit card without any explanation regarding their purpose or the check-in procedure. While I understood this was likely for registration and authorization purposes, a brief explanation would have made the interaction feel more welcoming and professional. Additionally, I noticed that the staff member who checked me in later viewed my LinkedIn profile. While I appreciate that staff may seek to better understand their guests, the timing made the interaction feel not very discreet.

My family and I recently stayed at The Upper House and had a wonderful experience. What I appreciated most was how easy everything felt. The team was warm, attentive, and always seemed to know when to step in and when to give guests their space. Nothing felt scripted, and that made all the difference. The room was beautiful, the views were incredible, and the atmosphere throughout the hotel was calm and welcoming. Even after staying at many luxury hotels, The Upper House felt different in its own way. Thank you to Edward and the team for looking after us so well. We left with great memories and hope to be back again soon.

Location is good, service ok, like the layout of the room and Edward is very helpful and good experience. The breakfast is just soso for the chinese choice

A wonderful stay at the house always! thank you so much for the team for their exceptional service. speical thanks for Gigi make my stay superB and taking care of my lost & found. Also thank you K Ma for the warm welcome during check in! Overall, the team’s hospitality and attention to detail made my stay very enjoyable.☺️

Just stayed 2 days 1 night at The Upper House and really enjoyed it! Big thanks to Gigi, Kim, Kung, and Jaimie for the caring service — made us feel very welcome and comfortable. The room isn’t huge but it’s beautifully designed, the bed is super comfy, and we had a lovely view towards The Peak. Great location inside Pacific Place — super convenient for shopping and dining, yet quiet and relaxing. Overall, it feels stylish and chill. Would definitely come back next time in Hong Kong! Highly recommend for anyone who wants a comfortable, low-key stay.