The Upper House

Absolutely unbelievable levels of service and attention to detail. The rooms were gorgeous, but the service was unlike anything I've experienced anywhere. My son was travelling with his baby, and every corner had been protected in advance, for instance. And this extended to everything. Natalie in particular was helpful and welcoming.

This stay was to celebrate my boyfriend’s birthday. A big thank you to Vanessa and Gigi for taking such good care of us. They were very friendly and gave us great recommendations for local food and places to visit. When they found out it was his birthday, they pretended a cake and gift. We really enjoyed our stay, but never intrusive. We will definitely come back next time.

If you are looking for a hotel that effortlessly combines understated luxury with unparalleled comfort, Upper House Hong Kong is in a league of its own. From the moment I arrived, it felt less like a hotel and more like a sophisticated, deeply comforting urban retreat. Here is why my recent stay was nothing short of exceptional: The rooms here are a masterclass in minimalist, thoughtful luxury. The layout feels incredibly spacious, utilizing warm woods, soft textures, and a calming neutral palette. The bed was like sleeping on a cloud, but the absolute crown jewel was the monumental bathroom. Soaking in the deep freestanding bathtub next to a massive window, looking out over the city skyline, was pure bliss. Every detail—from the intuitive lighting to the complimentary minibar. Perched right above Pacific Place in Admiralty, the location is absolutely perfect, just above MTR. It strikes the ideal balance of being centrally located without feeling congested. What truly elevates Upper House Hong Kong from a great hotel to a legendary one is the service. The staff doesn’t just offer standard luxury service; they provide genuine, intuitive hospitality. There is no traditional, stuffy front desk—check-in is handled seamlessly in your room. Every team member I encountered was warm, highly professional, and seemed to anticipate my needs before I even realized them myself. They make you feel entirely at home. Upper House Hong Kong doesn't just meet the standards of a 5-star hotel—it sets a new one. For its serene design, perfect location, and world-class team, it becomes my absolute favorite haven in Hong Kong. I cannot wait to return.

I recently stayed at Upper House Hong Kong for two nights and had a wonderful experience. The room was clean, comfortable, and beautifully maintained. While I initially knew little about the story and design concept behind the property, Derek kindly took the time to give me a tour of the hotel, explaining the significance of the artwork and the meaning behind various design elements. His insightful introduction greatly enriched my stay and allowed me to appreciate the unique character and heritage of the house on a much deeper level. I would also like to commend Vanessa at the front desk, who was exceptionally friendly, professional, and efficient in handling all of my requests throughout my stay. At the restaurant, I particularly enjoyed the Hainanese Chicken Rice, which was delicious and well prepared. Overall, the service standards were of a high standing, and every interaction with the team was warm and attentive. I thoroughly enjoyed my stay and look forward to returning to The Upper House on my next visit to Hong Kong. 先日、香港のアッパーハウスに2泊滞在し、大変素晴らしい時間を過ごすことができました。 客室は清潔で快適に整えられており、とても心地よい滞在となりました。当初はホテルのコンセプトや背景にあるストーリーについてあまり知識がありませんでしたが、Derekさんが館内をご案内くださり、展示されているアート作品やデザインに込められた意味を丁寧に説明してくださいました。そのおかげでホテルへの理解が深まり、この滞在がより特別で印象深いものになりました。 また、フロントデスクのVanessaさんにも感謝申し上げます。どのような依頼にも親切かつ迅速に対応してくださり、そのプロフェッショナルなサービスに大変感銘を受けました。 レストランでは海南鶏飯（ハイナンチキンライス）をいただきましたが、とても美味しく、滞在中の楽しみの一つとなりました。 総じて、サービスの質は非常に高く、スタッフの皆様の温かいおもてなしが印象的でした。心から満足できる滞在となり、次回香港を訪れる際にもぜひ再びアッパーハウスに宿泊したいと思います。

We had an excellent stay at Upper House Hong Kong and would highly recommend it to anyone visiting the city. From the moment we arrived, the staff were warm, professional, and genuinely attentive. The room was spotless, well-maintained, and thoughtfully designed, with all the amenities needed for a comfortable stay. The bed was extremely comfortable, and the overall atmosphere was quiet and relaxing, making it easy to unwind after a busy day in the bustling streets of Hong Mong. The breakfast and afternoon tea was also wonderful. The property's location is convenient, with easy access to nearby shops, restaurants, and key attractions. The service throughout our stay was consistently exceptional. The team went above and beyond to ensure everything was perfect, and their attention to detail made a real difference. They completely spoilt our little toddler with birthday treats and Juju, the in-house rabbit! Special shoutout to Sharon, Kashish, Vanessa, Annika, Nit, Candice and the team at Salisterra who treated us like family. Overall, Upper House Hong Kong exceeded our expectations in every way and gave us lifelong memories. We would definitely stay here again and recommend it to all travellers.