The Upper House

Upper House just keeps getting better every time we visit. The service excellence of the team namely Edward Tang (DIrector of Guest Services), Sharon Lee, Sharon Lo, Leo Chan and everyone else who always exceeds our needs beyond expectations. We always cannot wait to go back and plan another visit. You would want to spend a few more days longer to just revel in the hotel! Thank you and more power to Upper House Team!

Our stay at the Upper House Hong Kong was simply spectacular! The room itself was stunning, spacious, and extremely comfortable. The views of the skyline and harbor were even more amazing. The thing that impressed me the most, however, was the impeccable service we received from the team at the Upper House. They seemed to anticipate our every need and always went "above and beyond" to make sure that our time there was special. A huge shout out to Sharon in particular, who provided us with valuable information and pampered us with local products based on our specific interests. i would highly recommend staying at the Upper House Hong Kong! We are anxiously looking forward to our next adventure there in the near future.

The whole experience was wonderful. From planning where I communicated with staff via email arranging all the bookings for restaurants and arrangements for the room decoration and flower delivery. Staffs were extremely helpful throughout the process. Everything about the hotel is just wonderful. Room was big and clean, ro service was also on point given that they cleaned our room even we were just out for breakfast. Would definitely visit agin.

I had a truly wonderful stay at this hotel. The bed was exceptionally comfortable—honestly one of the best I’ve ever experienced—which made it incredibly easy to relax and get a great night’s sleep. What stood out even more was the staff. They were incredibly thoughtful and attentive, always making sure that guests could fully unwind and enjoy their stay without any stress. Their genuine care and professionalism made a big difference. A particularly memorable moment was the surprise birthday cake they prepared for me. It was such a thoughtful and heartwarming gesture that made my stay even more special. Special thanks to Sharon for for taking such a good care of me and adding that extra special something to make the stay truly wonderful.

Wonderful boutique hotel on the Hong Kong side with oversized large rooms finished in warm wood tones. The shower and tub may have the best city view ever. Extra large changing area which allows you to unpack and store your items. Lovely touch of a gift from the manager upon arrival. Only drawbacks are the amount of light switches to figure out (why does it get more complicated the more luxurious the hotel is), the small size of the gym (it is the same same size of the room that has been outfitted with the gym) and no pool. Special shout out to Sharon the senior guest liaison manager who gave excellent recommendations on where to eat and get a spa treatment (among questions I put to her). She is one of these knowledgeable / understands the client experience type of front staff members. We were chatting about skin care products and she even gifted me some of her favourite Korean skin care masks. Doesn’t get better than that! A worthwhile stay. I have previously stayed at the MO in HK on personal visits. But I would return to the Upper House.