The Kahala Hotel & Resort

I've been treasuring this hotel since I first visited in 1981, but unfortunately management is not keeping up on upkeep (tiles in the hot tub, dirty umbrellas on the terrace, cracks in the masonry) and the level of service is not anywhere near where it was; often slow, sometimes borderline rude. Also, they apparently allow inexpensive day passes to locals who have loud birthday parties with dozens of kids, which deprives one of the peace and quiet we're paying a lot to have. That's tacky. Last, in booking the staff did not speak understandable English and had a hard time. This shouldn't be the case at a hotel like this.

I had an amazing appointment here. Sayuri was my therapist and took excellent care of me. I would highly recommend this place!

My family of 3 stayed in an ocean front room at this beautiful property. We loved many things, most notable was the fabulous view, the delicious breakfast buffet, and the top notch service. The rooms were spotless and well appointed. A few things that really stood out... The 24 hour pool, I've stayed at hundreds of hotels and never had the luxury of a 24 hour pool before. The calm beach, protected by reef, perfect for kids, and the orchid wall (book in, you'll see what I mean). We will most certainly return when we can stay for longer.

We mainly stayed at this resort for the Dolphin Encounter but found these hotel rooms to be a bit outdated. The A/C (fan) in the room was very loud and woke us up several times during our 2 night stay. The staff was kind and helpful and the beach was absolutely beautiful but the food was disappointing (except for the Italian restaurant next door). To be honest, we will probably not return to this hotel as we feel there are better options on Oahu.

I wouldn't stay here again, although we did have a lovely time. Breakfast buffet is huge but wouldn't pay $55 for it as it was included with our room. Beach and ocean was beautiful and the service was outstanding. The property needs a face lift.