Alohilani Resort Waikiki Beach

My husband and I visited Waikiki and normally stay at a different hotel but it was under construction. We found the Alohilani and fell in love with the atmosphere and photos online. After checking in to our room and not having the best experience, we met Sio (Sarah) who was the manager on duty during that time. Sio was honestly a breath of fresh air that is missing in the hospitality industry. She not only was extremely warm to us and concerned, but her kindness and hospitality completely turned our experience around. She handled our concerns with care and urgency and in turn we got to enjoy the rest of our stay and I truly believe it was all because of Sio. She exemplifies what great leadership in hospitality looks like and it was so inspiring to see how much her team around her respects and admires her as well. We appreciate it!!

Good location, great atmosphere in the common and social areas, but the rooms were average and underwhelming. The rating is mostly related to the lack of flexibility when it comes to earning I Prefer points for my stay, and the staff wasn't knowledgeable enough to find a way to credit my stay with points.

The property is beautiful, I love the tall entrance doors and the aquarium in the lobby. I missed the feeding of the fish I bet the was cool to see. I didn't get a lei upon arrival and the water pressure in the shower is pretty weak. It went from weak to weaker throughout the shower. But the temperature of the water was great and the room was pretty clean. My room was upgraded and the view was amazing! The elevators on the seascape side were a bit slow despite there being 4 operating. The amenities weren't explained upon check in but that's ok I did my own research and reached out via text. I would recommend this hotel and I would stay again. The location is awesome, right across from the beach and walking distance to most of the hot spots in Waikiki. The pool and bar are great as well. Drinks and food are a bit pricey but the standard for the Waikiki area.

I would not stay here again. We paid over $7000 for two rooms during a six day visit. The bathrooms were motel 6 quality at best. In January, the pool patio gets zero sun during the entire day due to other hotels. It’s $20-30 per drink at the bar, the restaurants the resort claims to have are actually street side and open to the public so expect a 30-45 min wait to get a $25 cup of coffee and a scone. The free beach resort gear is blocks away from the resort and has to be returned by 4pm each day or you’re charged a substantial late fee. The beach adjacent to the hotel is overrun with pot smoking hoodlums and homeless.

Great hotel. The amenities were wonderful. The aquarium was completely unexpected and beautiful. Ocean view room was very spacious. Would highly recommend.